D

Deloitte

Audits companies and advises on tax and technology

Senior Business Analyst - Digital Banking @ Deloitte Digital

Business AnalysisUpdated on Nov 12
Full-timeAthens, GreeceNo salary listedIn-person

About the Job

Requirements

  • At least 5 years of experience as a Business Analyst, including at least 3 years on banking or financial services programs.
  • Experience on digital channel programs (mobile, web, APIs) in agile or hybrid delivery.
  • Good understanding of retail and corporate banking products and operations.
  • Working knowledge of core banking, card management and payment systems, API-based integration, data models, and data mapping.
  • Familiarity with regulatory requirements such as PSD2/SCA, AML/KYC, and GDPR.
  • Excellent requirements and user story writing, with strong attention to detail.
  • Process modelling and journey mapping skills, with hands-on use of Jira, Azure DevOps, or similar tools.
  • Strong facilitation, analytical, and problem-solving skills.
  • Excellent written and verbal communication in English.
  • Military obligations fulfilled, where applicable.

Responsibilities

  • Lead requirements elicitation for retail and corporate digital banking features through workshops, interviews, and document analysis with business, operations, compliance, and IT stakeholders.
  • Write epics, features, and user stories with clear acceptance criteria, detailed enough for developers and testers to build and test without guessing.
  • Document business rules, edge cases, error handling, and non-functional requirements, and maintain traceability from business need to test case.
  • Map as-is and to-be processes and customer journeys, such as BPMN, across onboarding and KYC/eKYC, accounts, cards and digital wallets, payments, loans and deposits, identifying gaps and improvement opportunities.
  • Analyse corporate internet banking needs such as multi-user entitlements, approval workflows, bulk and file-based payments, and cash management views.
  • Analyse integrations with core banking, card management, payment, and third-party systems, and define functional input for API specifications and data mappings, catching integration and data issues before they reach testing.
  • Build regulatory requirements into the solution from the start, including PSD2/open banking, Strong Customer Authentication, instant payments, AML/KYC, and GDPR.
  • Support migration from legacy channels to new platforms, covering authentication, customer data migration rules, and feature parity.
  • Work within agile teams in refinement, sprint planning, reviews, and demos, keeping the backlog refined and ready together with the Product Owner.
  • Support test strategy, prepare UAT scenarios, and coordinate business acceptance, then support go-live with release notes, operational procedures, and training material.
  • Flag risks, dependencies, and scope changes early, with options and impact, to keep business, IT, and vendor stakeholders aligned.
  • Guide and review the work of junior analysts, and help build reusable templates, standards, and AI-assisted ways of working.

Desired Qualifications

  • Exposure to both retail and corporate internet banking is a strong plus.
  • Ability to read and discuss API specifications such as Swagger/OpenAPI, and basic SQL, is a strong plus.
  • Consulting experience, or experience working with system integrators and vendors, is a plus.

About the Company

Deloitte

Audits companies and advises on tax and technology

Deloitte audits companies and advises businesses and governments on tax, technology, and risk, and it is one of the Big Four, the world's four largest accounting firms. In 1849 its founder became the first independent auditor of a public company, Britain's Great Western Railway. Its auditors check companies' financial reports for errors and fraud before investors rely on them, while its consultants design strategy, install business software, and defend clients against cyberattacks. Clients pay fees for each audit or project, and each country's Deloitte firm is a separate business owned by its local partners. Deloitte was founded in London in 1845 and is based in New York.

Company size
10,001+
Company stage
Late Stage VC
Total funding
$17.1M
Headquarters
New York, NY
Founded
1845

Recently Posted Jobs

Explore more opportunities at Deloitte

See more jobs