Guest Service Associate

Job Description

1. Assist guests with check in and checkout procedures efficiently, as well as other cashiering duties.
2. Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
3. Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
4. Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
5. Handling guests’ mails, messages, and answering of phone calls.
6. Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.

Qualifications

1. Fresh graduates or candidates with 1 to 2 years of Guest Service experience may be considered.
2. Experience in a hotel, resort, serviced apartment, or other customer-service environment is an advantage.
3. Experience with check-in, check-out, cashiering and guest enquiries is preferred.
4. Previous experience with an international hotel brand such as Accor would be an advantage.
5. Experience using a PMS such as Opera is an advantage.
6. Candidates must be comfortable working rotating shifts, weekends and public holidays.

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.