Full-Time

Commercial Account Manager

Updated on 3/14/2025

Zensurance

Zensurance

201-500 employees

Simplifies commercial insurance for small businesses

No salary listed

Junior, Mid

Remote in Canada

Remote-first setup; candidates are preferred to be based in Toronto, Ontario.

Category
Customer Success Management
Sales & Account Management
Requirements
  • Hold a valid broker license for your province.
  • CIP/CAIB/CRM is an asset.
  • 1-5 years experience in insurance, commercial broking experience is an asset.
  • Passion for customer experience.
  • Persistence and agility to meet set targets.
  • Excellent written and verbal communication skills.
  • Attention to detail and demonstrated flexibility in managing multiple clients at a time.
Responsibilities
  • Support and effectively onboard new customers to your base of accounts.
  • Carefully review all new submissions and policy data for accuracy and handle policy changes.
  • Manage multiple clients and answer all customer queries regarding additional or existing insurance policies in a timely manner.
  • Manage the existing book of business by issuing certificates, and processing endorsements for large and complex accounts.
  • Maintain effective communication with clients to fully understand their insurance requirements and make recommendations accordingly.
  • Review and advise customers on any gaps in coverage and recommend additional coverages to consider.
  • Liaison with insurance partners to create the best possible insurance packages for each client.
  • Work with colleagues to achieve shared goals.
  • Provide meaningful client experience with each interaction.
  • Upsell and cross-sell the current book of business.
  • Process remarkets.
  • Work remotely on a regular office hours schedule in your time zone.
  • Other duties as assigned.
Desired Qualifications
  • CIP/CAIB/CRM is an asset.
  • 1-5 years experience in insurance, commercial broking experience is an asset.

Zensurance simplifies the process of obtaining commercial insurance for small businesses in Canada. Acting as a brokerage, it connects small business owners with various insurance providers to offer products like liability insurance, cyber liability insurance, and commercial auto insurance. By utilizing advanced technology, Zensurance reduces operational costs, allowing them to provide competitive rates and a streamlined purchasing experience. Unlike many competitors, Zensurance offers 24/7 support through a dedicated claims team, ensuring clients receive assistance whenever needed. The company's goal is to empower small businesses by making insurance accessible and affordable, while also providing educational resources to help owners understand their insurance needs.

Company Size

201-500

Company Stage

Acquired

Total Funding

$13.2M

Headquarters

Toronto, Canada

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven underwriting enhances personalized insurance offerings for small businesses.
  • Embedded insurance trends offer new distribution channels for Zensurance.
  • Growing demand for cybersecurity insurance aligns with Zensurance's product expansion.

What critics are saying

  • Increased competition from InsurTech startups may erode market share.
  • Rising customer expectations require continuous innovation in technology and services.
  • Potential regulatory changes in Canada could impact operations and compliance costs.

What makes Zensurance unique

  • Zensurance simplifies insurance for small businesses with a tech-driven approach.
  • They offer curated insurance packages tailored to specific industry needs.
  • Zensurance provides 24/7 claims support, enhancing customer satisfaction and loyalty.

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Benefits

Remote Work Options

Hybrid Work Options

Comprehensive and Flexible Health and Dental Plans

Health Savings Account/Flexible Spending Account

Parental Leave

Home Office Stipend

Company News

Coverage
May 29th, 2024
Zensurance Selected As Preferred Provider Of Business Insurance By Amazon Canada

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Coverage
Aug 21st, 2020
Zensurance secures Series B financing

Zensurance’s products help small business owners protect and grow their businesses with confidence.