Full-timeDubai - United Arab EmiratesNo salary listedIn-person
About the Job
Requirements
Experience in a food and beverage service role.
Ability to work and communicate in a multinational environment.
Very good oral and written English skills.
Ability to work as part of a team and perform under pressure in challenging circumstances while developing proactive, rational solutions.
Excellent written and verbal communication skills.
Excellent telecommunication skills and the ability to represent the hotel to clients by telephone.
Excellent organizational and time management skills.
A professional, confidential, and ethical approach.
Ability to work in a safe, prudent, and organized manner.
Responsibilities
Serve food and beverages to guests in the assigned workplace in accordance with hotel and brand standards to encourage sales and maximize guest satisfaction.
Coordinate with waiters, waitresses, and minibar attendants.
Use conversation skills and selling techniques while serving guests.
Take orders by telephone and enter them accurately into the point-of-sale system for communication to the service and kitchen departments.
Report for duty punctually in the correct, clean, and pressed uniform, including appropriate polished shoes and a name tag, in accordance with the dress code and grooming standards; maintain personal appearance and hygiene.
Perform duties and tasks required at the outlet and provide courteous, professional, efficient, and flexible service.
Maintain knowledge of hotel services and products and understand the food and beverage items offered by the assigned department.
Explain and upsell items offered by the assigned department and offer alternatives.
Monitor operating supplies and equipment and reduce spoilage and waste.
Keep the workplace and surrounding area clean and organized.
Perform the assigned outlet's opening and closing procedures.
Handle guest inquiries courteously and efficiently, report guest complaints and feedback to supervisors, and ensure follow-up with guests.
Operate the existing point-of-sale system according to the assigned and trained responsibility level.
Follow the hotel policy manual and policies on fire, hygiene, health, and safety.
Maintain good working relationships with staff in the assigned department and throughout the hotel.
Attend and contribute to staff meetings, departmental training, and hotel training sessions.
Undertake reasonable tasks and secondary duties assigned by the department head, respond to departmental changes directed by hotel management, and perform other reasonable assigned duties.
Assist with scheduled inventories of products and operating equipment.
Understand the department's monthly profit and loss statement.
Lead service, act as a role model to the team, ensure flawless service to the department's and hotel's standards, and safeguard the outlet concept, food and beverages served, and team guidance.
Take on additional responsibilities and tasks according to the needs of the business and hotel.
The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.
Coordinate with Waiter/ Waitress & Minibar Attendant.
Display excellent conversation skills and selling techniques at all times.
Responsible to take orders via telephone and ensure correct posting in POS system for communication to the service and kitchen department.
Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
A courteous, professional and efficient service is provided at all times.
All duties and tasks are performed as per the tasks required at the outlet.
Be knowledgeable of all services and products offered by the hotel.
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Successfully perform opening and closing procedures established for the assigned outlet
Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
Undertake reasonable tasks and secondary duties as assigned by the Department Head.
Respond to any changes in the department as dictated by the hotel management.
Assist in carrying out scheduled inventories of products and operating equipment.
Perform any other assigned reasonable duties and responsibilities as assigned.
Projecting at all times a positive and motivated attitude and exercise self-control.
Having a complete understanding of the monthly profit and loss statement of the department.
Be able to lead the service and act as a role model to the team.
Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.
Fully understand the concept of the outlet and be able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Hospitality Management or related field
To fill the position, the following is required:
Experience in an F&B service role.
Ability to work and communicate in a multinational environment
English – very good oral and written skills
Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
Excellent written and verbal communication skills.
Excellent telecommunication skills, able to represent Kempinski to clients via telephone.
Excellent organizational and time management skills.
Applies a professional, confidential and ethical approach at all times.