Retail Store Manager
About the job
- Must have 3–5 years of retail management experience, preferably in wireless, broadband, or consumer electronics.
- Must have proven success driving sales, leading high-performing teams, and using performance metrics.
- Must have strong leadership, communication, coaching, analytical, and problem-solving skills.
- Must be proficient in Microsoft Office; telecom or wireless industry knowledge is preferred.
- Must have a high school diploma or GED; an associate or bachelor's degree is preferred.
- Must have flexible availability, including evenings, weekends, and holidays.
- Must have reliable transportation and willingness to travel within a 35-mile radius.
- Bilingual Spanish is preferred.
- Oversee daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy compliance.
- Upsell and cross-sell products to maximize sales opportunities.
- Analyze performance data, identify trends and gaps, and act on growth opportunities.
- Partner with marketing on local events, promotions, and seasonal campaigns.
- Recruit, hire, train, and develop a high-performing sales team.
- Build a collaborative, accountable, performance-driven culture focused on recognition and results.
- Maintain high customer satisfaction and NPS standards while resolving escalated customer concerns quickly and professionally.
- Keep the team current on products, promotions, technology updates, and company expectations.
- Wireless, broadband, or consumer electronics experience.
- Telecom or wireless industry knowledge.
- An associate or bachelor's degree.
- Bilingual Spanish.
About the company
RedLion Mobility is a telecom retailer that sells Optimum services, including internet, TV, mobile, and home phone, to residential and business customers across multiple states. It combines Optimum technology with a community-first, locally staffed retail approach to deliver personalized customer support and build lasting relationships. The company uses a scalable retail model with standardized store-opening processes, training, and operations to maintain consistency as it grows. Unlike some competitors, RedLion emphasizes local accountability and care, leveraging decades of telecom experience to run a predictable, service-focused operation. The goal is to couple advanced technology with the accountability and warmth of a local team to provide a straightforward, positive customer experience while expanding its footprint in New York, Connecticut, and Texas.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Oyster Bay, New York
Founded
2025
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Simplify's Take
What believers are saying
- Optimum surpassed 700,000 mobile lines in June 2026, strengthening RedLion’s cross-sell pitch.
- Optimum added 50,000 mobile lines and 20,000 fiber customers in Q2 2026.
- Optimum opened a dedicated retail reseller program in May 2026 for independents.
What critics are saying
- Optimum posted $25.33 billion net debt and launched restructuring talks in August 2026.
- Optimum lost 40,000 broadband subscribers in Q2 2026, shrinking RedLion’s commission base.
- If Optimum cuts third-party retailers during restructuring, RedLion's storefront model becomes worthless.
What makes RedLion Mobile unique
- RedLion's local-staffed Optimum stores span 34 locations across New York, Connecticut, and Texas.
- Its hiring pipeline shows repeatable retail expansion, with 66 Indeed openings in January 2026.
- The company sells Optimum’s full connectivity stack: internet, mobile, TV, and home phone.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Sick Leave
- Flexible Work Hours