Full-Time

Cloud Governance & Automation Engineer

Posted on 5/14/2024

Five9

Five9

1,001-5,000 employees

Cloud contact center solutions provider

AI & Machine Learning
Data & Analytics

Mid, Senior

Remote in USA

Required Skills
PowerShell
Microsoft Azure
Python
AWS
Terraform
Ansible
Data Analysis
Google Cloud Platform
Requirements
  • 3+ Experience and Proficiency with Python Programming and development of API
  • 3+ years Current Cloud experience with EC2, VPC, S3/GCS, IAM, and AWS/GCP CLI.
  • Experience establishing and maintaining strong working relationships with a wide variety of business groups (Development, Product, Network Engineering, Voice Engineer, Security, etc.).
  • Hands-on experience with cloud security controls, identity and access management (IAM), network security, encryption, and data protection mechanisms.
  • Proficiency in CI/CD programming, scripting (e.g., Python, PowerShell) and automation tools (e.g., Terraform, Ansible) for cloud governance and infrastructure management.
  • Experience with Microsoft Active Directory Federation Services (ADFS) and Okta integration
  • Proven experience in business operations, process improvement, and governance frameworks.
  • Proficiency in data analysis tools and techniques, with the ability to extract insights from large datasets to drive decision-making
  • Stay current with emerging cloud technologies, security threats, and regulatory requirements to continually improve cloud governance practices
  • Problem solver willing to come up with creative solutions.
  • Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Certified Cloud Security Professional (CCSP) are a plus
Responsibilities
  • Develop and implement governance strategies, policies, and procedures to standardize business operations and ensure compliance with regulatory requirements.
  • Design and deploy automation solutions to streamline repetitive tasks, workflows, and decision-making processes across business units.
  • Collaborate with stakeholders to identify service level objectives (SLOs) key performance indicators (KPIs) and metrics for measuring operational efficiency, effectiveness, and compliance.
  • Utilize data analytics and business intelligence tools to build dashboards and analyze operational data, identify trends, and provide actionable insights to service owners
  • Work closely with IT, Finance and product engineering development teams to identify opportunities for automation, optimization and standardization
  • Develop and maintain documentation, training materials, and standard operating procedures (SOPs) for governance and automation initiatives
  • Conduct regular audits and assessments to monitor compliance with governance policies, identify risks, and implement corrective actions as needed
  • Ability to support on-call as needed

Five9 is a leading provider of cloud contact center solutions, offering a platform that integrates digital engagement, analytics, workflow automation, and practical AI to enhance customer experience. The Intelligent Cloud Contact Center is designed to be reliable, secure, compliant, and scalable, empowering businesses to increase productivity and achieve tangible business results.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

7%

1 year growth

14%

2 year growth

26%
INACTIVE