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Cloudflare

Secures websites and runs apps on its network

Technical Support Engineer - Developer Platform

Customer SupportConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • Familiarity with Developer Platform products.
  • Previous experience working as part of a team in a customer-facing role.
  • Experience solving HTTP, DNS, and other networking-related problems.
  • Experience with a common web development language, such as JavaScript.
  • Understanding of how the Internet works.
  • Experience working in a support role resolving tickets.
  • Ability to communicate through email, live chat, phone calls, and virtual meetings while prioritizing the customer.

Responsibilities

  • Work with customers on a variety of technical support issues.
  • Work with the Technical Operations team responsible for running Cloudflare's global distributed network.
  • Provide support for Developer Platform products, including Workers, Workers AI, Pages, KV, Stream, R2, D1, and DO.

Desired Qualifications

  • Familiarity with Cloudflare and having a site actively using its platform.
  • Problem-solving experience with command-line tools such as curl, dig, traceroute, and tcpdump.
  • Familiarity with Nginx, Apache, IIS, or other web servers.
  • Commitment to gaining a deeper understanding of DNS, CDN caching, SSL, and Cloudflare Workers.
  • Experience with PostgreSQL, MySQL, MS SQL, or other database servers.
  • Experience with Cloudflare Workers and/or JavaScript.
  • Experience with video encoding and streaming solutions.

About the Company

Cloudflare

Secures websites and runs apps on its network

Cloudflare operates a network that protects websites, delivers online content and runs applications closer to their users. Businesses connect websites and internal systems to its services to filter malicious traffic, control access and improve performance, with security and computing running on shared infrastructure. Developers combine application code, object storage and databases with the network used for content delivery and traffic protection. Cloudflare earns revenue from subscriptions and usage charges, with free plans for basic features and negotiated contracts for larger organizations. Cloudflare was founded in 2009 and is headquartered in San Francisco, California.

Company size
1,001-5,000
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2009

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