Floor Lead
Posted on 2/2/2024
Mejuri

501-1,000 employees

Redefining luxury jewelry through high-quality craftsmanship and community.
Company Overview
Mejuri, under the leadership of CEO Noura Sakkijha, is a modern jewelry company that prioritizes high-quality craftsmanship and timeless design, while fostering a sense of community and self-celebration among its customers. The company stands out in the traditional jewelry industry by focusing on empowering women to purchase jewelry for themselves, rather than relying on gifting. With a clear vision to inspire everyone to celebrate their own moments and memories, Mejuri offers a range of corporate and retail job opportunities, making it an attractive workplace for those seeking to contribute to a progressive and inclusive culture.
Consumer Goods

Company Stage

Series B

Total Funding

$28.1M

Founded

2013

Headquarters

Toronto, Canada

Growth & Insights
Headcount

6 month growth

1%

1 year growth

12%

2 year growth

35%
Locations
West Vancouver, BC, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Management
Customer Service
CategoriesNew
Sales & Account Management
Requirements
  • Experience in a high volume retail environment
  • Adaptability and creativity
  • Excellent organization and analytical skills
  • Critical thinking ability
  • Physical requirements: Ability to stand for 8 hours, lift 50 lbs
  • Ability to work outside of regular hours on occasion including evenings, weekends & holidays
Responsibilities
  • Enabling a memorable and personalized customer service experience
  • Executing and coaching others to execute Selling Programs
  • Remaining informed and knowledgeable of all Mejuri products and latest launches
  • Implementing various customer-centric campaigns and maintaining relationships
  • Ensuring all KPIs within the business are consistently achieved
  • Maintaining operational processes that have a positive impact on sales
  • Supporting the management team to ideate and develop new sales opportunities
  • Driving business through clienteling, sourcing new customers, and fostering existing customer relationships
  • Managing sales floor operations, coaching and providing feedback to the sales team
  • Supporting all operational workflows & upholding standard operating procedures
  • Supporting all transaction types within the OMNI business
  • Managing inventory tasks including shipping & receiving, inventory transfers etc.
  • Working with store management to identify opportunities to improve the daily operations of the store
  • Ensuring physical store maintenance is upheld 10/10
  • Partnering with the Visual Lead to analyze key performance indicators and monitor stock levels
  • Providing support to Visual Lead during implementation of retail campaigns
  • Following up with execution deadlines for key VM initiatives
  • Supporting with the day-to-day maintenance of visual displays and product
  • Reporting any damaged display product or tools to the Visual Lead
  • Providing feedback to Visual Lead relating to gaps and opportunities
Desired Qualifications
  • Experience in jewelry or luxury retail
  • Previous experience in a leadership or supervisory role
  • Knowledge of visual merchandising principles
  • Experience with clienteling and fostering customer relationships
  • Experience with inventory management