Field Service Analyst Associate

Beyond Blue

Job Posting Title:

Field Service Analyst Associate

Requisition Number:

R-00000333

Department Name:

Information Technology

Work Location:

St. Claire Regional Med Center

Grade Level:

7

Type of Position:

Regular

Position Time Status:

Full time

Equivalency Link

https://hr.uky.edu/employment/working-uk/equivalencies

Shift:

Days (United States of America) (inactive)

Job Description:

Job Summary

Responsible for performing entry-level technical tasks to support end-user devices, applications, and peripherals. Provides assistance in installing, configuring, and maintaining desktop, laptop, printer, and mobile hardware and software. Ensures timely resolution of routine technical issues and escalates complex problems as needed. Develops foundational skills in troubleshooting, system maintenance, and customer service. Coordinates with IT support teams and users to deliver reliable technology solutions and a positive service experience.

Essential Functions

• Responds to and resolves routine technical support requests for hardware, software, and peripheral devices.

• Installs, configures, and maintains end-user computing equipment in accordance with IT standards.

• Restores user data, applications, and settings during equipment replacement or repair.

• Documents incidents, service requests, and resolutions accurately in ticketing systems.

• Communicates professionally with end users, providing clear updates and basic technical guidance.

• Conducts preventive maintenance checks to identify potential issues and ensure equipment reliability.

• Assists with equipment moves, deployments, and installations for projects and site support.

• Maintains inventory records, tracks assigned equipment, and follows procedures for surplus or disposal.

• Adheres to security, HIPAA, and organizational policies in all IT support activities.

• Performs other duties as assigned.

Education Requirement: Bachelor’s degree in Computer Science, Information Systems, or related field

Experience Requirement: 0-2 years of experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)

D. Standing or walking with objects up to 25lbs: 1. Never

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never

G. Repetitive motion: 3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 1. Never

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with intermittent repetitive motion (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds.

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.