WNS

Global BPM and analytics services provider

Transformational Quality Manager - Multiple Teams

Business & StrategyConfirmed live in the last 24 hours

Full-timeMuntinlupa, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

Good problem-solving, decision-making, and analytical skills are required.
Overall 7 to 9 years of business process outsourcing experience is required.
At least 3 to 5 years of work experience as a Transformational Quality Manager is required.

Responsibilities

Manage team performance.
Provide effective coaching and constructive feedback to subordinates.
Perform administrative tasks for operational support.
Lead teams to achieve metric goals and complete monthly deliverables and tasks.

Desired Qualifications

A college degree is preferred.
Green Belt or Black Belt certification is preferred.

Job Description

Must have good problem solving, decision making & analytical skills
Manages team performance
Provide effective coaching and constructive feedback to subordinates
Performs administrative tasks for Operational support
Lead teams into achieving metric goals, complete monthly deliverable and tasks

Qualifications

Preferably College Graduate
Overall 7 to 9 years of BPO experience
Must have at least 3 to 5 years of work experience as a Transformational Quality Manager
Preferably Greenbelt / Blackbelt Certified

Additional Information

Benefits and Company Perks:

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO Coverage from Day 1, including your dependents
• Skills Training opportunities
• Paid Leaves
• Annual appraisal

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size: 10,001+
Company stage: Acquired
Total funding: $3.3B
Headquarters: Mumbai, India
Founded: 1996

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