Customer Service Specialist with French
Miele
Customer Service Specialist with French
Miele
Premium domestic appliances manufacturer and supplier
Your responsibilites:
direct contact with retailers and individual clients via email and phone to provide information on order status;
timely and accurate processing of incoming customer orders from Miele retail partners;
clarifying customer complaints;
checking the ability to deliver, possibly offering alternative solutions and telephone product advice.
Our requirements:
C1 level of French and communicative level of English;
knowledge of Dutch (Flemish) would be an advantage;
relevant work experience in customer service;
experience with SAP or other ERP system;
experience working with customer service systems (e.g., ServiceNow, Genesys) would be an advantage;
ability to build relationships with business partners and customers;attention to detail and ability to deliver accurate results.
Miele makes premium domestic and professional appliances sold worldwide. Its products include washing machines, dryers, dishwashers, ovens, refrigerators, coffee machines and vacuums, plus equipment for commercial laundries, dishwashing and medical or laboratory use. The appliances use built-in sensors and programs to automate tasks, with durable parts and user-friendly interfaces, and professional models designed for high-volume use with service options. As a family-owned company dating back to 1899, it differentiates itself through long product life, strong support, and a global network of subsidiaries and service partners to ensure consistent quality and service, with a goal of providing high-quality, long-lasting devices and dependable service across homes and businesses worldwide.
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