Full-Time

HR Generalist

Posted on 9/4/2025

Incident IQ

Incident IQ

201-500 employees

K-12 device asset management platform

No salary listed

No H1B Sponsorship

Alpharetta, GA, USA + 1 more

More locations: Atlanta, GA, USA

In Person

Two office locations: Downtown Atlanta and Halcyon in Alpharetta; roles are in-person.

Category
People & HR (1)
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
Requirements
  • 3–5 years of progressive HR experience in a generalist, coordinator, or business partner capacity.
  • Solid understanding of HR fundamentals including benefits administration, onboarding, employee relations, and HR compliance.
  • Ability to build trusted relationships with employees and managers by offering practical guidance and sound judgment.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced, growing environment.
  • Excellent interpersonal, written, and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with HRIS systems (e.g., BambooHR, Paylocity, or equivalent); familiarity with SaaS tools a plus.
  • Working knowledge of federal and state employment laws and HR best practices.
  • Bachelor’s degree in Human Resources, Business, or a related field required; SHRM-CP or PHR certification preferred.
Responsibilities
  • Serve as a primary point of contact for employee inquiries regarding HR policies, procedures, benefits, and employee programs.
  • Manage full-cycle onboarding and offboarding processes, ensuring a seamless employee experience and accurate systems updates.
  • Oversee benefits administration activities including enrollments, changes, terminations, and employee education.
  • Provide first-line employee relations support, and HR policy interpretation.
  • Maintain accurate and up-to-date employee records in the HRIS and personnel files, ensuring data integrity and confidentiality.
  • Support HR compliance initiatives including required labor postings, EEO reporting, I-9 audits, and other documentation.
  • Partner with the HRBP to support company-wide employee engagement programs, DE&I initiatives, wellness activities, and culture-building events.
  • Track, analyze, and report on HR metrics such as turnover, headcount, and engagement survey participation.
  • Prepare HR-related communications, documentation, and reports for both internal and external audiences.
Desired Qualifications
  • SHRM-CP or PHR certification preferred
  • Experience working with SaaS organizations or in the technology industry
  • Experience implementing HRIS systems and HR analytics
  • Knowledge of payroll processing and benefits administration best practices
  • Advanced degree or certifications in HR (e.g., SPHR, SHRM-SCP)

Incident IQ provides a subscription-based platform for K-12 schools to manage technology assets and support. The system lets IT staff track devices and software, submit and manage support tickets, and connect district systems through integrations like Aeries and Stripe. It includes modules for asset management, building management (iiQ Facilities) and event planning (iiQ Events), bundled with core ticketing and asset tools. Its focus on the K-12 EdTech market and end-to-end workflow—asset tracking, ticketing, and district integrations—helps schools run technology more efficiently and reduce downtime.

Company Size

201-500

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Cove Hill Partners investment accelerates growth since February 2024.
  • CMO Annette Broner Dehler and CSO Jesse LaJoye drive B2B SaaS expansion.
  • Level Access partnership ensures WCAG digital accessibility compliance.

What critics are saying

  • Google deprecates Chrome Console API within 12-24 months, breaking integrations.
  • Microsoft Teams bundles native ticketing, displacing Incident IQ in 18-36 months.
  • District mergers cut 200-300 customers in 2026-2027 recession.

What makes Incident IQ unique

  • AI Ticket Assistant cuts IT ticket resolution from 5 days to 1 day.
  • Integrates with Google Chrome Console and Microsoft SCCM for two-way asset sync.
  • Tailored K-12 workflows manage ticketing, assets, facilities, and events.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Hybrid Work Options

Company News

Business Wire
Mar 26th, 2026
Incident IQ appoints CMO and CSO to drive K-12 workflow platform growth

Incident IQ, a workflow management platform for K-12 school districts, has appointed Annette Broner Dehler as chief marketing officer and Jesse LaJoye as chief sales officer. Both executives bring extensive B2B SaaS experience to support the company's growth. Broner Dehler joins with over 15 years of marketing leadership experience, including senior roles at Planful, Anaplan and HEAVY.AI. Her expertise spans corporate and product marketing, executive communications and go-to-market strategy. LaJoye brings more than a decade of sales leadership experience, most recently serving as SVP of North America and EMEA Sales at Trintech, where he scaled commercial and enterprise go-to-market operations. Incident IQ serves over 2,000 school districts and supports more than 14 million students and educators nationwide with its workflow management platform.

Business Wire
Feb 25th, 2026
Incident IQ launches AI assistant that cuts K–12 IT ticket resolution time by 30%

Incident IQ has launched AI Ticket Assistant, a new feature in its K-12 help desk software that reduces IT ticket resolution times by up to 30%. Early results show average resolution times dropping from five days to one day. The AI tool automatically captures details from teachers' plain-language ticket submissions, classifies requests, prioritises urgency and routes issues to appropriate teams. Built specifically for K-12 environments, it helps districts manage increasing ticket volumes and limited IT staffing whilst protecting instructional time. The system operates within Incident IQ's platform without using district data to train language models, maintaining compliance with FERPA and other regulations. It also identifies patterns in requests to provide IT leaders with actionable insights. Incident IQ serves over 2,000 districts supporting more than 14 million students nationwide.

GlobeNewswire
May 30th, 2024
Incident IQ Partners with Level Access to Enhance Digital Accessibility

Atlanta, GA, May 30, 2024 (GLOBE NEWSWIRE) - Incident IQ, a leader in workflow management solutions for K-12 school districts, has partnered with Level Access, the leading digital accessibility solution provider, to ensure that the company's software meets or exceeds the standards set by the Web Content Accessibility Guidelines (WCAG).

FinSMEs
Feb 9th, 2024
Incident IQ Receives Strategic Investment from Cove Hill Partners

Incident IQ receives strategic investment from Cove Hill Partners.

JMI Equity
Feb 8th, 2024
Incident IQ to Accelerate Growth with Strategic Investment from Cove Hill Partners – JMI Equity

Cove Hill to join JMI Equity as Partners in Accelerating Growth for Leading K-12 Workflow Management Platform Atlanta, Georgia, Feb. 08, 2024 (GLOBE NEWSWIRE) — Incident IQ, the leading workflow management platform for K-12 school districts, announced today that Cove Hill Partners will... MORE

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