Director of Operations

About the Role 

As the A-LIGN Director of Operations, you will provide guidance and strategic direction on the plans for operating our international office in Panama. The Director of Operations will provide oversight and ensure the effective communication and partnership between the US-based and Panama-based teams. You will also provide strategic direction and oversight for the management of the business operation in the Panama office. This includes providing guidance on (1) defining and optimizing an effective workflow process for the communication and coordination between the US-based and Panama-based teams and (2) building out and enacting the supporting policies and procedures regarding how work will be completed in the Panama office.

Reports to

Executive VP of Cybersecurity and Compliance Services

Pay Classification

Full-Time 

Responsibilities 

• Serve as the senior leader for the Panama Office driving alignment with local operations and strategic initiatives
• Identify key areas of opportunity and propose solutions
• Coordinate Service Delivery Practice needs with operations
• Support local Associate Managers and cross-functional teams (Operations, Service Delivery and Sales)
• Partner with Practice Leads and other stakeholders to support resourcing, deadlines, and client satisfaction
• Attend career fairs, conferences, networking events and speaking engagements
• Participate on boards and groups representing A-LIGN Panama and cultivating brand awareness
• Promote culture building and employee engagement by supporting people-focused initiatives
• Coordinate and oversee administrative duties in the office and ensure that the office operates efficiently and smoothly
• Provide oversight and ensure the effective communication and partnership between the US-based and Panama-based Service Delivery teams
• Provide guidance on the hiring of the Panama resources
• Ensure that results are measured against standards, while making necessary changes along the way
• Partner with HR to maintain office policies as necessary
• Manage office budget, contracts and price negotiations with office vendors, service providers
• Ensure top performance of office staff by providing them adequate coaching and guidance
• Assign and monitor clerical and administrative responsibilities and tasks among office staff

Minimum Qualifications 

EDUCATION

• Bachelor's degree in business, or other relevant field

EXPERIENCE 

• IT Security and Compliance management background preferred
• 8-10 years of experience coordinating and working with an international organization within Panama
• Degree in business administration or a related field required
• Thorough understanding of project management and tools to assist with project management
• Experience with monitoring and reporting on key metrics and status updates for larger-scale projects

SKILLS 

• Ability to meet deadlines with a high degree of motivation
• Ability to effectively manage projects
• Ability to lead and mentor others
• Excellent communication skills
• Thrives in a fast-paced environment
• Ability to work individually as well as collaboratively

Benefits 

• Employer Paid Life & Health Insurance 
• Competitive Bonus Structure 
• Home Office Reimbursement 
• Technology Allowance 
• Certification Reimbursement 
• BeneficiaT Discount Loyalty Program 
• Personalized Career Coaching 
• Generous Paid Time Off 
• Paid Office Closure December 25-January 1 
• Summer Hours 

About A-LIGN 

A-LIGN is the leading provider of high-quality, efficient cybersecurity compliance programs. Combining experienced auditors and audit management technology, A-LIGN provides the widest breadth and depth of services including SOC 2, ISO 27001, HITRUST, FedRAMP, and PCI. A-LIGN is the number one issuer of SOC 2 and HITRUST and a top three FedRAMP assessor. To learn more, visit a-lign.com. 

Come Work for A-LIGN! 

Apply online today at A-LIGN.com and learn about life at A-LIGN by following us on LinkedIn.   

A-LIGN is an Equal Opportunity Employer.

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