City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

Facility Solutions Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeRocky Mount, NC, USA

About the Job

Requirements

At least 2 years of outside B2B account management experience.
At least 2 years of success in a client retention role, supported by goals and metrics.
Facility management or building maintenance experience is preferred but not required.
Proficiency in Microsoft Office and knowledge of a customer relationship management database.
Ability to travel daily to local client locations.

Responsibilities

Manage all aspects of assigned client relationships, including retention, expansion, and diversification of building solutions and products.
Develop and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
Manage contractor relationships by interviewing and hiring contractors, negotiating pricing and contract terms, managing agreements, developing service specifications, ensuring client and contractor compliance, and removing or replacing contractors as necessary.
Conduct quality-control inspections at client sites and follow through on client commitments to maintain quality and satisfaction.
Supervise and direct Night Managers to ensure client strategies are executed and services are performed correctly.
Promote, procure, and monitor supplies for clients.
Communicate client issues to contractors and the Director of Operations, and promptly address issues or problems.
Use the company customer relationship management system to perform client inspections, add extra charges, and manage NM routing.
Schedule non-routine activities in client facilities using Outlook.
Maintain Building Information Sheets, FSM Summary Sheets, Exhibit A documents, and complete and accurate material safety data sheets (MSDS) in client janitor closets; ensure items are properly labeled.
Notify Sales Executives of potential accounts in the territory, especially new construction.
Develop and implement plans with the Director of Operations and Night Managers to resolve client complaints or service deficiencies, and monitor compliance.
Approve Night Managers' and Service Representatives' pay sheets and ensure accuracy.
Assist Accounting with collecting clients' past-due invoices and processing payment invoices for contractors.
Maintain updated route sheets, key and alarm sheets, and monthly planners for each client.

Facility Solutions Manager

City Wide Facility Solutions · Rocky Mount, United States (Hybrid) · Full-time · Posted 2025-12-04

Salary: USD 60,000–120,000

Workplace: hybrid

Department: North Carolina

Description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) in the Rocky Mount, Wilson, Greenville, NC area.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.

Benefits

Health insurance
Paid time off
Dental insurance
401(k)
Vision insurance
401(k) matching
Life insurance
Car Allowance

Apply

Apply at City Wide Facility Solutions

About the Company

City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lenexa, KS
Founded: 2001

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