Director Cx Strategy and Insights

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Megabrand Strategy & Growth Leadership:

• Lead development of U.S. megabrand strategies for Cetaphil and Differin, translating consumer and market understanding into actionable growth plans.

• Partner with Brand, Commercial, Media, HCP, and Global teams to shape long-range strategic direction and annual business planning.

• Identify portfolio, category, and whitespace opportunities that accelerate penetration, household growth, and market share.

• Serve as a strategic thought partner to Marketing Leadership and the U.S. Leadership Team on key business decisions, growth opportunities, and enterprise initiatives.

• Support strategic assessments of new business opportunities, partnerships, acquisitions, and emerging market trends.

Consumer & Market Intelligence:

• Lead the U.S. Consumer and Market Insights function, establishing a best-in-class learning agenda that informs brand, innovation, and commercial decisions.

• Translate consumer, shopper, retailer, dermatologist, and category insights into clear recommendations that influence action.

• Oversee foundational learning programs including Brand Health Tracking, segmentation, category architecture, innovation testing, communication development, and claims validation.

• Monitor competitive activity, category trends, and emerging consumer behaviors to identify risks and opportunities.

Insights-to-Action Leadership:

• Ensure insights are translated into strategic recommendations rather than remaining isolated as research outputs.

• Partner with Brand teams to shape communication strategies, innovation pipelines, positioning frameworks, and go-to-market plans.

• Drive adoption of insights across the organization through compelling storytelling, executive presentations, and clear business recommendations.

• Build frameworks that connect consumer understanding to business performance and investment decisions.

Measurement & Marketing Effectiveness:

• Lead marketing measurement capabilities including Commercial Mix Modeling, Brand Health, incrementality, media effectiveness, and business performance tracking.

• Establish integrated measurement frameworks that provide a holistic view of brand and business health.

• Translate complex data into actionable recommendations that optimize marketing investments and accelerate growth.

Cross-Functional Leadership & Influence:

• Serve as a highly collaborative partner across Brand, Commercial, Media, Sales, HCP, Innovation, Finance, and Global teams.

• Align stakeholders around strategic priorities and create clarity in complex business situations.

• Foster an insight-led culture by embedding consumer-centric thinking into business planning and decision-making.

• Mentor and develop team members while building organizational capability in strategic thinking and consumer understanding.

Success Measures:

• Increased brand penetration, equity, and market share across Cetaphil and Differin.

• Strong adoption of insights and strategy recommendations across the organization.

• Improved effectiveness of marketing investments and business decision-making.

• Identification of new growth opportunities, innovation platforms, and strategic priorities.

• High levels of cross-functional engagement, trust, and influence.

• Development of a best-in-class insights and strategy capability for the U.S. business.

Education, Knowledge, Skills:

• Bachelor’s degree required; MBA preferred.

• 10+ years of experience in consumer marketing, brand strategy, category management, consumer insights, consulting, or related strategic leadership roles.

• Demonstrated success influencing business strategy through consumer, shopper, and marketplace understanding.

• Experience leading complex cross-functional initiatives in a matrixed organization.

• Strong strategic planning and growth strategy capabilities.

• Experience with consumer research methodologies, segmentation, brand health, innovation development, and marketing effectiveness measurement.

• Exceptional communication and storytelling skills with the ability to influence senior leaders.

• Proven ability to translate complexity into actionable business recommendations.

• Strong financial and commercial acumen.

• Beauty, skincare, health, wellness, OTC, or adjacent consumer packaged goods experience preferred.

About the Compensation:

In addition to base salary, we provide an opportunity to participate in an annual short-term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, a generous paid time off policy, hybrid work schedules and more.

What We Offer in Return:

You will be part of an organization that genuinely values and embraces diversity and inclusion. We believe that reflecting the diverse perspectives of our customers leads to stronger, more meaningful outcomes.

Next Steps:

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.

• The next step is a virtual conversation with the hiring manager

• The final step is a panel conversation with the extended team

Our people make a difference:

At Galderma, you’ll work alongside individuals who share your drive, as well as those with different perspectives that help us grow. We value the unique contributions of every team member. Our culture of professionalism, collaboration, and support creates an environment where people can truly thrive and excel.

Employer’s Rights:

This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time.  This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by applicable law. Galderma is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment.

If you are considering employment at Galderma, review our job postings at www.galderma.com/us/careers.  Please be aware of fraudulent job offers and individuals falsely claiming to represent our Human Resources department. Our company will never request or offer payment, personal financial information, or sensitive data (such as Social Security numbers or bank details) during the early stages of recruitment. All legitimate communications from our HR team will come from official company email domains and follow our established hiring process.