Facilities & Security Operations Coordinator

HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City–based multi-faceted social services organization. Since 1972, HANAC has provided critical housing and social service programs to vulnerable populations throughout New York City.

HANAC is seeking a highly organized and operationally driven Facilities & Security Operations Coordinator to support building operations and oversee daily security functions across multiple properties. This position plays a critical role in maintaining safe, compliant, and well-managed facilities environments.

The successful candidate must be capable of managing security operations, coordinating staff coverage, and responding to operational needs outside of standard business hours. This role requires 24-hour operational availability for emergencies, scheduling issues, and security-related incidents.

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Essential Functions and Responsibilities

Security Operations & Staff Management

• Oversee and manage security guard scheduling to ensure continuous 24-hour coverage across assigned locations.
• Maintain standby coverage lists and coordinate replacements for call-outs, absences, and emergencies.
• Monitor attendance trends including excessive call-outs, lateness, and no-shows; provide weekly operational reports.
• Maintain complete and organized personnel files for all security staff.
• Coordinate onboarding requirements and maintain compliance documentation.
• Conduct annual performance evaluations for security personnel.
• Coordinate required fire safety and incident reporting training.
• Maintain updated training certifications and compliance records.
• Serve as the primary liaison between security staff and management.
• Represent the security department in operational meetings.

Facilities & Compliance Operations

• Update and maintain Fire Safety and Security policies and procedures.
• Ensure required fire safety and security signage is properly posted and maintained.
• Issue and track building signage including smoking prohibitions, lithium battery restrictions, e-bike policies, and emergency routes.
• Conduct regular building inspections to ensure compliance with safety standards.
• Strengthen and monitor key control and access security procedures.
• Coordinate facilities activities and operational support systems.

Administrative & Operational Support

• Manage Yardi work orders, tenant charges, and facilities records.
• Compile weekly and monthly facilities and security operational reports.
• Process payroll summaries for security and maintenance staff.
• Maintain inventory of building and office supplies.
• Assist with emergency response coordination, resident inquiries, and front desk operational support when required.
• Collect and deposit rent payments as assigned.
• Meet weekly with the Director to review priorities, assignments, and operational concerns.

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Qualifications

• Associate’s Degree with at least three (3) years of facilities, security coordination, or operations experience;
• OR
• High School Diploma/GED with a minimum of five (5) years of relevant operational, scheduling, or supervisory experience.
• Experience managing staff schedules in a multi-site or 24-hour environment strongly preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced operational setting.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with Yardi preferred.

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Work Schedule & Availability Requirements

• Position requires availability during evenings, weekends, and holidays as operational needs dictate.
• Employee must be reachable and responsive for after-hours emergencies and security-related matters.
• This role supports a 24-hour operation and requires flexibility outside standard work hours.

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Salary Range

$40,000 – $45,000 annually