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AXA

Global insurer offering life, property, casualty

Deployment Facilitator

Customer SuccessConfirmed live in the last 24 hours
Full-timeMarly-le-Roi, FranceNo salary listed

About the Job

Requirements

  • Hold a valid Category B driving licence and have a vehicle.
  • Have prior successful experience as an agency employee; experience in an AXA agency is an advantage.
  • Know the insurance environment.
  • Have agility with digital tools; CRM or Salesforce knowledge is an advantage.
  • Be able to receive feedback, take perspective on situations, and proactively propose solutions when obstacles arise.
  • Be comfortable facilitating sessions and speaking in public, and be able to convey information clearly and pedagogically.
  • Build trusting relationships with people outside the reporting hierarchy and encourage their engagement in a shared project.
  • Be able to write meeting reports, formalize reporting, and share information with the appropriate contacts.
  • Work autonomously and as part of a team.
  • Be mobile throughout western Île-de-France.

Responsibilities

  • Facilitate agents’ and their teams’ adoption and use of the Starlight CRM tool.
  • Develop and implement a usage-development plan for users, including workshops, group coaching, peer development, and post-training support.
  • Encourage adoption and sustained use of the tool’s new features and practices.
  • Coordinate with local commercial management and the project team.
  • Liaise with the project team to track deployment and usage and develop a usage-development plan.
  • Meet regularly with commercial management to identify agencies experiencing difficulties and usage areas to develop.
  • Visit identified agencies one to two days per week, in coordination with Agency Development Officers and according to previously defined criteria.
  • Run on-site workshops at AXA locations for groups of 10 to 15 employees or agents, reviewing specific topics and sharing good practices in collaboration with Agency Development Officers.
  • Provide remote coaching and calls to agents and employees who need support, including spontaneous check-in calls to confirm that the tool is working properly.

Desired Qualifications

  • Experience in an AXA agency.
  • Knowledge of CRM tools or Salesforce.

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1816

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