Volunteer Coordinator

Salary Range: 23 to 25 (Currency: USD) (Pay period: per-hour-wage)

ROLE & RESPONSIBILITIES:

Program, Training, Support, and Recognition:   
• Ensure a strong and dynamic volunteer and intern base enabling the office to effectively support mission delivery, fundraising and community outreach objectives.   
• Establish a comprehensive volunteer engagement plan including formal recruitment, training, communication and recognition.   
• Coordinate the Good Neighbor Team program as one of the main church engagement opportunities, along with individual volunteer opportunities in each of the following areas: 
Recruitment & Onboarding:   
• Develop and implement recruitment strategies for critical volunteer and intern opportunities, assessing and refreshing priorities on an ongoing basis.   
• Represent World Relief at events and career fairs in order to promote and recruit volunteer and intern opportunities.   
• Maintain a consistent, efficient and thorough application and screening process of all volunteers and interns that complies with National Performance Standards.   
• Respond to volunteer inquiries from the public in a timely, professional manner.
Training:   
• Ensure the provision of orientation and training to all groups, volunteers and interns.   
• Collaborate with all departments in the scheduling, development, supervision, coordination and facilitation of volunteer and intern orientations and trainings.   
• Develop and conduct refresher and leadership development training sessions for existing volunteers.   
Placement:   
• Closely track database and manage volunteer assignments. Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base.   
• Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner.   
Engagement & Retention:   
• Work closely with all departments to guide, identify and support volunteer staffing needs.   
• Coordinate volunteer communications, including monthly volunteer newsletters.   
• Create and plan opportunities for meaningful volunteer recognition throughout the year.   
• Assesses potential risks and liabilities of volunteer activities and behaviors, elevating to the supervisor when necessary.   
• Ensure that each volunteer is connected with a broader community of volunteers, either through church-based teams or through periodic gatherings with other volunteers.   
• Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways for churches and volunteers   
• Ensure follow-up communication with designated churches, organizations, schools, volunteer groups, including appreciation, events and thank you notes.   
Cross-Departmental Collaboration:   
• Collaborate with programs staff to create and support church and volunteer engagement opportunities.   
• Attend joint departmental meetings to coordinate volunteer needs and to share volunteer input on program participant adjustment and integration, and to better guide volunteers in meeting programmatic and missional goals.   
• Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer opportunities, concerns, questions or needs and relay to appropriate staff.   
• Alongside the Site Manager and Church and Community Engagement Lead, strengthen the office-wide volunteer engagement philosophy and recruitment strategy.   
• Manage Volunteer Program metrics by developing and maintaining program evaluation methods, including regular entry and monitoring of volunteer data and tracking, to evaluate program effectiveness and growth opportunities.   
• Provide coaching and accountability to employees who interact with community partners, volunteers, and interns, focused on volunteer role development, supervision, recruitment, placement, retention, encouragement, and recognition.   
• Participate in national volunteer staff working groups on a periodic basis
Other Responsibilities: 
• On occasion, represent World Relief at community events or speaking engagements 
• Perform other tasks as assigned 

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards
• Strong leadership skills to motivate and inspire a diverse group of people 
• Strong written and verbal communication skills; familiarity with tailoring messaging to  diverse stakeholder groups. 
• Resourceful with the ability to solve problems in an efficient, calm manner. 
• Ability to multi-task and manage multiple deadlines with a limited degree of supervision. 
• Must have the ability to work under pressure with flexibility in a virtual or in-person  team setting 
• Knowledge of project management concepts, tools and activities, requirements analysis  and facilitation helpful. 
• Excellent interpersonal, collaborative and communication skills; demonstrated ability to  establish positive working relationships at all levels of the organization. 
• Able to perform well in spite of complex or ambiguous challenges.

PREFERRED QUALIFICATIONS:

• At least one year experience working in volunteer coordination or volunteer agency. 
• Knowledge in or experience with Microsoft O365 suite