Technology Support Engineer
About the job
- Minimum 12 years of experience in Linux operations.
- 15 years of full-time education.
- Advanced operational knowledge of Red Hat Enterprise Linux (RHEL) 7, 8, and 9.
- Knowledge of Red Hat Satellite lifecycle and patch governance.
- Oversight knowledge of RHEL high-availability clusters using Pacemaker and Corosync.
- Operational knowledge of Amazon Web Services, including EC2, VPC, S3, EBS, SSM, CloudWatch, IAM, and Cost Explorer.
- Knowledge of Ansible, Ansible Tower, and AWX for automation governance.
- Knowledge of Terraform and CloudFormation for infrastructure-as-code strategy.
- Knowledge of IT service management processes and ServiceNow.
- Experience with performance management tools and reporting.
- Knowledge of shell scripting with Bash and Python at review and oversight level.
- Awareness of Podman, Docker, and OpenShift.
- Ability to manage teams across geographies and time zones using a follow-the-sun model.
- Ability to conduct structured resource performance evaluation using KPIs and OKRs.
- Ability to plan automation roadmaps and articulate return on investment.
- Ability to manage stakeholders and communicate with executives.
- Ability to manage vendors and contracts.
- Ability to plan budgets and optimize workforce utilization.
- Ability to lead change and operational transformation.
- Ability to mentor and develop talent.
- Ability to identify and mitigate risks.
- Ability to resolve conflicts across distributed teams.
- Lead and manage a distributed team of Linux Administrators across multiple geographies and time zones.
- Establish roles, responsibilities, and ownership across regional sub-teams to provide continuous follow-the-sun operational coverage.
- Conduct regular one-on-one meetings, team reviews, and cross-site alignment meetings.
- Define onboarding plans and integration frameworks for new team members.
- Manage staffing plans, backfill strategies, and resource deployment based on demand.
- Own the operational health of Linux infrastructure supporting L2 and L3 tiers and ensure service-level and operational-level agreement adherence.
- Oversee the incident lifecycle from detection through resolution and post-incident review.
- Review and approve root-cause analyses for P1 and P2 incidents and track corrective actions to closure.
- Govern change management by reviewing, approving, and overseeing high-risk changes.
- Ensure problem-management practices are in place and drive chronic incident elimination.
- Maintain operational dashboards and present operational health reports to leadership.
- Oversee Red Hat Enterprise Linux service delivery, including lifecycle management, patch governance, Satellite operations, high-availability cluster health, and compliance.
- Manage Amazon Web Services-based Linux workload operations, including EC2 fleet management, patching through SSM, CloudWatch monitoring, IAM governance, and cost optimization.
- Ensure RHEL and AWS environments meet service-level agreements, security baselines, and regulatory compliance requirements.
- Coordinate with Red Hat and AWS technical account teams on support escalations, roadmap alignment, and best-practice adoption.
- Review and approve architecture changes affecting RHEL and AWS Linux infrastructure.
- Develop and own a multi-year Linux operations automation roadmap covering patching, provisioning, monitoring, and self-healing capabilities.
- Identify manual-effort hotspots and prioritize automation initiatives based on return on investment, risk reduction, and team-capacity impact.
- Oversee automation implementation using Ansible, Ansible Tower/AWX, and shell/Python scripting, and track automation coverage metrics.
- Drive automation integration into continuous integration and continuous delivery pipelines and infrastructure-as-code practices using Terraform and CloudFormation.
- Measure and report automation impact, including effort saved, mean time to resolution reduction, and error-rate decline.
- Champion AIOps and event-driven automation tools to reduce manual work.
- Design and execute a structured performance evaluation framework and conduct mid-year and annual reviews.
- Define role-specific KPIs and OKRs aligned to operational targets and track performance at individual and team levels.
- Identify high performers for growth opportunities and succession planning, and manage underperformance proactively.
- Create and maintain individual development plans with certification and skill milestones.
- Facilitate technical training programs, certifications sponsorship, and knowledge-sharing forums.
- Manage team utilization, overtime, and workload balance across geographies.
- Act as the primary operational interface with application teams, security, change management, and vendor partners.
- Prepare and present operational metrics, service-level scorecards, and quarterly business reviews to senior management.
- Manage vendor relationships for managed services, tooling contracts, and Red Hat/AWS support agreements.
- Participate in IT governance forums, change advisory boards, and audit reviews.
- Develop and maintain the operational responsibility-assignment matrix, escalation matrix, and communication plans.
About the company
Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.
Company Size
10,001+
Company Stage
IPO
Headquarters
Dublin, Ireland
Founded
1989
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Simplify's Take
What believers are saying
- Business demand grew: October 2026 results showed $74.2 billion annual revenue, up 5% in local currency.
- Eligible US employees buy discounted stock: Accenture's purchase plan sells shares at 15% below market price.
- Client relationships run deep: Accenture has worked with 195 of its top 200 customers for more than ten years.
What critics are saying
- Bookings are not guaranteed revenue: most Accenture contracts let clients cancel quickly with little or no penalty.
- Promotions require AI adoption: Accenture's CEO said in March 2026 that employees must use its tools effectively.
- Federal hiring practices proved costly: Accenture settled discrimination allegations for $25 million in September 2026, without a liability finding.
What makes Accenture unique
- Its AI platform switches models: AI Refinery selects among prebuilt models according to cost, performance and other requirements.
- Accenture owns specialist Microsoft expertise: it cofounded the Microsoft-focused Avanade consultancy with the software maker.
- Consulting includes creative agencies: Accenture Song owns businesses spanning advertising, digital product design and customer engagement.
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Benefits
Health Insurance
Professional Development Budget
401(k) Retirement Plan
401(k) Company Match
Company News
Accenture (NYSE: ACN) is betting on enterprise AI as its main growth engine. At its Investor and Analyst Day, the company targeted at least mid-single-digit constant-currency revenue growth in fiscal 2027 and 2028, rising to mid- to high-single-digit growth from fiscal 2029. Chief executive officer Julie Sweet said AI will create new demand that exceeds work lost to automation. The company has grown its AI and data workforce from 40,000 to nearly 110,000. Accenture plans to return $9.5 billion to shareholders in fiscal 2027 and spend about $5 billion on acquisitions. It expects annual operating-margin growth of 10 to 30 basis points. Its network of specialised businesses, now 6% of revenue, could double by fiscal 2029. Fiscal 2026 revenue was $74.2 billion, up 5% in local currency.
Accenture shares rose 10.4% after the company reported higher sales and earnings for its fourth quarter and full year in early October 2026. It confirmed fiscal 2027 guidance, raised its quarterly dividend to $1.71 per share, and completed a long-running share repurchase program. The company also expanded its AI alliances with Dell and Workday and acquired Sagacity. It aims to embed agentic AI into client functions such as HR, finance, and customer engagement. Accenture's narrative projects $86.3 billion in revenue and $10.3 billion in earnings by 2029, up from $8.4 billion today. Pricing pressure and slower discretionary spending remain the main risks.
Accenture will hold an Investor Day on October 14, where it is expected to detail its long-term strategy, AI monetisation plans, growth guidance, and margin expansion goals. The event follows a rebound in its shares after fears that AI would erode traditional consulting work. The stock hit a low of $118.15 in June, down from a January high of $291.09. It has since gained nearly 77%, helped by fourth-quarter results on October 1 and an expanded collaboration with Dell Technologies. Fourth-quarter revenue rose 6% to $18.7 billion, and new bookings reached $22.2 billion. Accenture expects fiscal 2027 revenue growth of 3% to 6% in local currency. It raised its quarterly dividend by 5% to $1.71 per share, payable November 13, 2026. Its market capitalisation is about $139.6 billion.
Accenture has acquired Sagacity, a London-based data and customer intelligence firm, to strengthen Accenture Song's AI-powered customer services. The deal brings more than 140 professionals to Accenture Song's UK and Ireland operations. Terms were not disclosed. Founded in 2005 by Anita Dougall, Malka Townshend, and Harry Dougall, Sagacity offers data assets, AI-enabled technology, and customer intelligence expertise. Accenture says clients want to connect data, AI, and operations into unified programmes that deliver measurable results. The move targets industries with large customer bases, such as utilities, retail, banking, and telecommunications. "Sagacity's deep expertise and outcome-focused approach will enhance our ability to help clients turn insight into action," said Sohel Aziz, senior managing director of Accenture Song, UK and Ireland.
TM Forum has launched a multi-year Trustworthy AI programme with Accenture to help telecoms deploy autonomous operations with verifiable trust standards. The initiative will deliver the industry's first Trustworthy AI Governance Certification, providing a benchmark for trusted AI deployment. Recent TM Forum research found that whilst 72% of communications service providers believe their AI capabilities are trustworthy, only 14% can verify their claims. The programme aims to transform AI trust from aspiration into measurable operational capability. The certification will help organisations assess governance maturity, workforce readiness, and operational accountability needed to scale AI autonomously. It will operate through TM Forum's AI-Native Collaboration Studios, where telecoms operators, vendors, and partners will contribute real-world use cases to shape the framework.