Manager – Field Services

Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.

Designation: Manager – Filed Services - Jamshedpur

Experience Range: 5- 8 Years

Key Responsibilities/Deliverables:

1. Handling of branch warranty/post warranty complaints of all the LK Products
2. Achieving Revenue Targets of Spares/Recurring Business and ASC ACB Spare Business
3. Improving customer touch points by means of conducting Unsolicited Service Campaigns/Firstserve/In Plant Training Programs
4. Improving the Effectiveness & Efficiency of Customer Experience of Madurai Branch (Call Closure Time, Net Satisfaction Score etc)
5. inculcating safety culture within Team & partners to ensure zero accidents
6. Co-ordinating with cross functions on improving product quality (Design/Quality/Sales/BD) based on field Input

Functional Competencies:

1. Knowledge on LV/MV Switchgear & IA products
2. Vendor Management/ Experience in service sales(Spares/AMC/OMC etc..)
3. Working knowledge of MS office
4. Working knowledge of CRM platforms like SAP, SFDC preferred

Behavioural Competencies:

1. Inter personnel Skill
2. Presentation skill
3. Communication skill

Critical Skills Required:

Knowledge on LV/MV Switchgears along with IA products, good communication skills to handle customers (Internal & External), Electrical Safety

Educational Qualification:

Diploma/ B.E/ B.Tech – Electrical

What's in it for me?

• Engaging, hands-on work with real impact on customer operations
• Professional development through technical training and certification opportunities
• Collaborative culture that prioritizes safety, quality, and continuous improvement
• Variety and autonomy in a role that keeps you moving and learning

Ready to bring your technical talent to a team that values excellence? Apply today!

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