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InPost

Runs automated parcel lockers and PUDOs

Key Account Manager - Retail & Public

Account ManagementConfirmed live in the last 24 hours
Full-timeTubize, Belgium€3.8k - €4.4k /mo

About the Job

Requirements

  • A higher education in a commercial field or equivalent is required.
  • Five to seven years of successful experience in a similar role is required, preferably in logistics, transport, retail, or e-commerce.
  • Excellent command of B2B negotiations, including complex deals and strategic contracts, is required.
  • Strong knowledge of the Belgian and Luxembourg markets, especially retail and the public sector, is required.
  • Fluency in Dutch and English is required.
  • Proficiency with CRM tools such as HubSpot or Pipedrive and good knowledge of Power BI for data analysis and visualization are required.
  • Accuracy, independence, communication skills, and teamwork are required.
  • Strong negotiation skills, a results-oriented approach, and the ability to build lasting partnerships are required.

Responsibilities

  • Identify and persuade new partners, particularly in mass distribution, retail chains, and the public sector, to integrate the company's delivery solutions.
  • Manage the existing customer portfolio, oversee the national rollout of contracts, and ensure their success.
  • Build trusted relationships with key contacts, propose solutions and developments suited to their needs, and maintain high customer satisfaction.
  • Coordinate customer-specific projects and ensure operational feasibility in collaboration with internal teams.
  • Prepare and lead project committees and steering groups with key accounts.
  • Define and monitor build and run key performance indicators, track rollout pace, and report regularly to internal management.
  • Work closely with Deployment, Network Excellence, Operations, IT, Legal, and Marketing teams to ensure successful project implementation and communication.
  • Monitor market developments and competitor activity to identify opportunities and risks promptly.
  • Travel throughout the full work territory and travel to the Lille headquarters about once per month.

Desired Qualifications

  • Experience in logistics, transport, retail, or e-commerce is preferred.

About the Company

InPost

Runs automated parcel lockers and PUDOs

InPost operates a European logistics and e-commerce platform built around automated parcel lockers (APMs) and pick-up/drop-off points (PUDOs). The system lets customers send, receive, and return parcels 24/7 by using lockers or door-to-door services, with retailers integrated into the network. It differentiates itself through its large, pan-European locker network, strategic acquisitions, and a focus on sustainable, out-of-home last-mile delivery. Its goal is to simplify e-commerce logistics, improve convenience for merchants and consumers, and expand its reach while reducing environmental impact.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Kraków, Poland
Founded
2006

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