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Tako

HR management platform for payroll, onboarding

AI Deployment

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeSão Paulo, State of São Paulo, Brazil

About the Job

Requirements

  • At least 3 years of solving business problems with analytical rigor, such as as a business analyst, consultant, or high-level operator, in any sector.
  • A track record of projects that materially changed how a company or business area used technology.
  • An outcome-owner mindset, speaking in terms of metrics and delivered value and knowing which metric defines success.
  • A track record of proactively acting on problems or opportunities before they are pointed out.
  • Fluency with AI as a willingness to independently test new models and products, form opinions about their usefulness, and adapt to unfamiliar APIs or technical interfaces.
  • Ability to translate needs into solutions for audiences ranging from operational staff to C-level stakeholders and use this communication to drive customer adoption.
  • Strong analytical ability and comfort working with workflows and processes.
  • Tolerance for ambiguity and an early-stage pace, including building processes while working without fully defined procedures.

Responsibilities

  • Map customer process bottlenecks, translate business problems into practical solutions using customer data and context, and configure and activate agents and automations with customers to produce results quickly without becoming a bottleneck.
  • Handle day-to-day production issues for AI, including questions, recalibration, adjustments, and bugs; ensure issues do not fail silently, involve technical support only when needed, and provide customers with visibility into account activity.
  • Anticipate customer needs and propose ideas before customers request them.
  • Create AI usage playbooks by customer segment and size, document workflows, propose architectures using platform capabilities, and prioritize initiatives by impact and feasibility.
  • Establish technical and business credibility within customer accounts, identify opportunities to expand platform usage, anticipate needs, and build business cases for resistant stakeholders.
  • Report customer friction and opportunities to Product and Engineering, communicate customer requests and product shortcomings, and monitor account usage metrics.

Desired Qualifications

  • Experience expanding a product's use within an account over time, beyond maintaining renewal.
  • Experience building or orchestrating automations with AI agents, with a portfolio of delivered automations.
  • Experience with technical products or SaaS, especially AI.
  • Experience building a deployment process or playbook from scratch.
  • Background in recruiting, human resources, or HR technology.
  • Consulting experience solving complex problems, with interest in moving from slide-based recommendations to production implementation.
  • Experience managing C-level stakeholders in complex accounts.

About the Company

Tako

HR management platform for payroll, onboarding

Tako provides an all-in-one HR management platform for medium-sized businesses. It centralizes employee data, streamlines payroll, and supports onboarding and offboarding, as well as leave management, expense approvals, and pay stubs. The system works by offering interconnected modules with interactive payroll calculations, self-service data access, and automated reporting, all tied to a single source of truth that covers both full-time staff and contractors. Tako differentiates itself by focusing on automation and data integration to reduce manual tasks and data inconsistencies, helping HR teams reclaim up to 80% of their time. The company’s goal is to modernize HR operations, boost overall efficiency, and ensure regulatory compliance for workforce management.

Company size
51-200
Company stage
Series A
Total funding
$31.2M
Headquarters
São Paulo, Brazil
Founded
2015

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