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LMI

LMI

Collects and remanufactures printer cartridges sustainably

Application Support Analyst

Full-TimeDeadline 8/31/27
$85k - $120k/yr
Mid
Bachelor's, Associate's
San Diego, CA, USA
In Person

Daily on-site presence in the San Diego area is required.

No H1B Sponsorship
US Top Secret Clearance Required

About the job

Requirements
  • Active Secret security clearance.
  • Current Department of Defense 8570/8140-compliant baseline certification appropriate for the position, such as CompTIA Security+.
  • Four or more years of experience in application support, IT help desk, data operations, or a related technical support role.
  • Working knowledge of relational databases, including familiarity with SQL and experience running or validating data loads.
  • Experience using an enterprise ticketing or service-management system to document and track incidents and service requests.
  • Basic understanding of application administration and troubleshooting.
  • Strong customer-service, communication, organization, and documentation skills.
  • Ability to work effectively with government civilians, military personnel, contractors, and enterprise support organizations.
  • Ability to commute to and work on-site daily in the San Diego, California area.
Responsibilities
  • Serve as first-line support for the supported mission application and related systems, assisting users across the supported community.
  • Receive, document, prioritize, troubleshoot, escalate, and resolve incidents and service requests using the approved ticketing system.
  • Perform routine data loads into application databases, validating source files and confirming successful processing.
  • Perform basic database and application management tasks, including monitoring, routine maintenance, and configuration under established procedures.
  • Troubleshoot application, data, and user-access issues, and escalate complex or systemic issues to engineering and platform teams.
  • Support user account provisioning, permissions, and access requests in accordance with established policy.
  • Maintain support documentation, including standard operating procedures, knowledge-base articles, troubleshooting guides, and user reference materials.
  • Support application updates, routine change validation, and testing.
  • Identify recurring issues and recommend practical improvements to support processes and user resources.
  • Protect sensitive information and comply with all cybersecurity, acceptable-use, and records-management requirements.
Desired Qualifications
  • Associate's or Bachelor's degree in information technology, computer science, information systems, or a related discipline.
  • Experience with Microsoft SQL Server.
  • Experience scripting for data loads using SQL, PowerShell, or Python.
  • Familiarity with .NET web applications.
  • ITIL Foundation certification.
  • Experience supporting U.S. Special Operations Forces or other Department of War mission partners.

About the company

Clover Imaging is a leading provider of refurbished and remanufactured printer cartridges. It operates by collecting used cartridges, refurbishing and testing them, and selling remanufactured supplies that are compatible with common printers. This process lets organizations cut printing costs by up to 40% while significantly reducing waste and environmental impact. The company differentiates itself through its large scale, award-winning environmentally friendly approach, and focus on sustainable innovation rather than simply offering new cartridges. Its goal is to reduce the environmental footprint of printing while helping customers save money on consumables.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Phoenix, Arizona

Founded

1996

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Simplify's Take

What believers are saying

  • Graham Evans joined in August 2026, strengthening national security growth against Booz Allen.
  • SHEPRD showed battlefield use at Ivy Sting 5 in 2026, accelerating credibility.
  • The $110.4 million OUSD(A&S) award extends LMI into acquisition and sustainment work.

What critics are saying

  • Defense revenue concentration leaves LMI exposed if Army NGC2 or Space Force recompetes slip.
  • Sole-source and IDIQ wins face protest risk from larger primes through 2026-2027.
  • SPECTR and SHEPRD need sustained adoption; failed fielding would undercut LMI's product narrative.

What makes LMI unique

  • Josh Wilson and Graham Evans now pair mission delivery with AI product execution.
  • SHEPRD reached Army NGC2 and Tradewinds in March 2026, proving deployable software.
  • LMI won a $100 million Space Force SBIR Phase III through March 2031.

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Benefits

Remote Work Options

Company News

GovCon Wire
Sep 15th, 2026
Former Booz Allen executive Graham Evans joins LMI as president of national security.

Former Booz Allen executive Graham Evans joins LMI as president of national security. * Graham Evans will oversee LMI's defense and intelligence business * He brings more than 16 years of experience at Booz Allen Hamilton * Evans most recently led AI and platform work at Booz Allen's defense technology group LMI named long-time Booz Allen Hamilton executive Graham Evans president of national security, the executive announced on LinkedIn Friday. Evans will oversee the company's defense and intelligence business. Who is Graham Evans? Evans is a data platform and enterprise analytics executive with extensive experience helping defense customers put cloud-based analytics to work and adopt technologies such as open architectures, machine learning and DevSecOps. In the new role, he will focus on helping defense, space and national security clients field new capabilities faster by leveraging mission, technology, program delivery and growth functions. What experience does Evans bring? Evans spent more than 16 years at Booz Allen Hamilton before joining LMI. He most recently served as senior vice president in the company's defense technology group, overseeing artificial intelligence and platform work for senior defense customers throughout the enterprise. He also served as vice president, principal and director. He joined Booz Allen in 2010 as a senior associate, a role he held for more than nine years. During his tenure at Booz Allen, his work covered AI, enterprise analytics, rapid software development and reusable products for national security missions, as well as enterprise architecture, agile development, DevOps and data science. Evans pointed to LMI's SHEPRD threat management tool as an example of the company's approach to developing defense technology when announcing his appointment. He said SHEPRD brought threat data, asset locations, terrain and protection coverage together in a real-time common operating picture during Ivy Sting. The tool, which was recently launched at the Department of War Chief Digital and Artificial Intelligence Office's Tradewinds Solutions Marketplace, was built alongside soldiers and refined under real-world conditions. SHEPRD was also part of LMI's rapid development work for the Army's Next Generation Command and Control environment, providing a direct example of the type of defense technology Evans will oversee as president of national security. Evans started his career as a systems engineer at Gibbs & Cox.

ExecutiveBiz
Sep 2nd, 2026
RIVA names David Acton as chief financial officer.

RIVA names David Acton as chief financial officer. by Jamie Bennet September 2, 2026, 11:38 am * RIVA Solutions has chosen David Acton as chief financial officer amid plans to expand its federal market presence * Acton most recently served as CFO of defense information technology company ISI * Acton was appointed CFO at companies including Suntiva, Navstar, Edge Technologies and Avant-Garde Technology Solutions RIVA Solutions announced on LinkedIn the appointment of David Acton as chief financial officer. The company said its financial fundamentals will be strengthened by the professional experience Acton brings, which covers close to three decades in financial leadership, including 25 years in government contracting. Who is David Acton? Before joining RIVA, Acton was CFO at defense information technology firm ISI. He served the same role for seven years at Suntiva, which has since been acquired by LMI, as well as at companies including Navstar, Johnston McLamb and Edge Technologies. He briefly served as CFO and COO at Avant-Garde Technology Solutions from 2008 to 2009. Acton worked as vice president of finance at SiloSmashers and A-TEK. Earlier in his career, he was also VP controller at Consolidated Safety Services, controller at GeoTrans and assistant controller at Electronic Warfare Associates. What are the other recent executive changes at RIVA Solutions? Acton's appointment comes more than a month after RIVA selected Sean Fitzpatrick as chief digital officer. Fitzpatrick joined the firm in 2022 as senior vice president of human-centered design. He has since led the development of the company's proprietary iDX methodology, which folds strategy, design, accessibility, content and engineering into a single delivery model that has supported modernization efforts for agencies including the Department of Agriculture and the Nuclear Regulatory Commission. The promotion gives Fitzpatrick oversight of the company's approach to digital service delivery, user experience and human-centered design work for federal clients.