Field Operations Manager

About the Role
The Field Operations Manager (FOM) is responsible for leading and delivering end-to-end Field Operations within the country, ensuring that products, inventory, infrastructure, systems, and operational support are positioned effectively to enable commercial growth and consistently serve customers.

The role has direct ownership of inventory management, warehousing, stock point operations, inbound and outbound logistics, last-mile distribution, cost management and Field Operations team performance. The FOM ensures strong operational controls while building a scalable field network capable of supporting both current operations and future market expansion.

Working closely with Commercial, Sales Operations, Supply Chain, Planning, Finance, Aftersales, Customer Experience, the FOM translates commercial demand and country forecasts into executable operational plans. This includes ensuring the right stock is available at the right location and time, while maintaining inventory accuracy, service levels, cost efficiency, and system integrity.

The FOM is expected to combine strategic planning with hands-on execution identifying operational gaps, establishing scalable processes and infrastructure, developing teams, and using data and KPIs to continuously improve country performance.

The role reports to the Global Head of Field Operations and serves as the primary country-level owner and escalation point for Field Operations performance.

Duties and Responsibilities:

• Lead end-to-end inventory management across all markets, ensuring accurate stock visibility and control across warehouses and field locations
• Own monthly inventory reconciliation processes, ensuring full alignment between physical stock and ERP systems (NAV, Buisy, Nexus)
• Monitor stock movements, transaction accuracy, and manual tracking processes to maintain high data integrity
•  Identify inventory discrepancies, aging stock, and reconciliation gaps, and drive root-cause analysis with corrective actions
• Ensure full visibility of in-transit inventory and alignment between logistics, field teams, and system records
• Manage and provide day-to-day leadership to Field Operations Analysts across regions, ensuring clear prioritization and accountability
• Standardize data reporting frameworks, KPI definitions, and data quality across all markets
•  Act as the first escalation point for inventory, analytics, and system-related issues
• Deliver accurate and timely weekly and monthly performance reports, highlighting trends, risks, and operational gaps
•  Develop and automate dashboards and reporting tools to improve real-time visibility and decision-making
• PartnMonitor agent-level performance, including sell-through rates and aging inventory, to drive efficiency and reduce imbalances
• Own ERP system usage across field operations, ensuring accurate transaction posting and system compliance
• Drive adoption and optimization of systems (NAV, Buisy, Nexus), including troubleshooting and process improvements
• Support developing and enforcing standardized SOPs for inventory tracking, reporting, and operational processes
• Conduct regular field visits to validate inventory practices, operational execution, and data accuracy at market level
• Coach and support field teams to ensure adherence to best practices and operational standards
• Ensure timely resolution of system-related blockers across functions
• Provide data-driven insights and recommendations to support strategic decision-making
• Track cost performance against budgets, identify variances, and drive cost optimization initiativeser with Sales Operations teams to optimize agent inventory management, including stock allocation, replenishment, and utilization

Skills and Requirements:
 The ideal candidate will be:

• Progressive experience in Field Operations, Supply Chain, Logistics, or Inventory Management, preferably within a multi-site, high-growth, FMCG, manufacturing, renewable energy, retail, or last-mile distribution environment.
• Strong experience managing end-to-end country operations, including warehousing, inventory, distribution, stock points, logistics, and operational support.
•  Demonstrated experience building, scaling, and optimizing warehouse and stock point networks based on commercial growth and demand.
• Strong knowledge of inventory management and controls, including reconciliations, cycle counts, wall-to-wall stock counts, variance management, stock aging, and system-to-physical inventory accuracy.
•  Strong understanding of inbound and outbound logistics, including importation, customs clearance, domestic transportation, and last-mile distribution.
• Experience managing third-party logistics providers, transporters, warehouse vendors, landlords, and other operational service providers.
• Strong analytical capability with experience using operational KPIs, forecasts, budgets, and performance data to drive decisions.
• Strong ERP and operational systems experience; knowledge of Microsoft Dynamics NAV, SAP, or comparable ERP platforms is highly desirable.
•  Advanced Excel and reporting skills; experience with Power BI or other BI/reporting platforms is an advantage. • Proven experience building and managing operational teams across multiple locations.
• Strong stakeholder-management capability and ability to work effectively with Commercial, Supply Chain, Finance, Planning, Sales Operations, Tech, Customer Experience, and other functions.
• Strong problem-solving skills and ability to operate effectively in a fast-paced environment with changing commercial priorities.
• Bachelor’s degree in supply chain, Logistics, Operations Management, Business Administration, Engineering, or a related discipline. Relevant postgraduate qualifications or professional certifications are an advantage.

Desirable

• Experience establishing or scaling warehouse and stock point networks.
• Experience managing imports, customs clearance, and cross-border supply chains.
• Experience with B2B and B2C distribution models.
• Experience managing aftersales or reverse-logistics operations.
• Experience with Microsoft Dynamics NAV, SAP, or similar ERP systems.
• Experience with Excel, Power BI or similar business-intelligence tools.
• Experience within renewable energy, clean cooking, FMCG, consumer durables, manufacturing, or another high-volume distribution environment.
• Exposure to carbon projects or carbon-registration requirements