Eaton

Power management leader for electrical systems

Lead Infrastructure Specialist - Information Technology

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeNorth Little Rock, AR, USA$97k - $143k /yr

About the Job

Requirements

A bachelor's degree with three years of IT delivery experience, an associate degree with five years of IT delivery experience, or a high school diploma with seven years of IT delivery experience is required.
Ability to travel up to 50% for the first 18–24 months, mainly to Eaton Fibrebond in Minden, Louisiana.
Applicants must be U.S. persons under ITAR: U.S. citizens, U.S. permanent residents, political asylees, or refugees.
Advanced knowledge of Microsoft Windows operating systems.
Advanced knowledge of Microsoft Office applications, including PowerPoint, Excel, SharePoint, and Outlook.
Advanced knowledge of hardware including online PCs, PC peripherals, non-networked PCs, operational technology systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, uninterruptible power supplies, research and development lab equipment, and mobile phones.
Advanced knowledge of IT infrastructure including networks, servers, storage, and phone systems.
Knowledge of manufacturing-location equipment such as barcode scanners, specialized printers, industrial PCs, and radio-frequency scanners.
Ability to adapt and learn in complex IT environments involving varied operating systems and desktop, network, phone, and mobile technologies.
Knowledge of IT service management (ITIL), including asset management, incident management, request fulfilment, problem management, and change management.
Ability to lead IT initiatives across the organization.
Customer service and communication skills, ability to relate to people at all organizational levels, mentoring analysts, and providing instructional guidance to customers.
Ability to communicate clearly across languages and audiences and translate technical content for non-technical users.
Skills in self-motivation, leadership, responsibility, teamwork, problem solving, technical agility, working under pressure, time management, flexibility, agile methods, conflict resolution, and negotiation.
Sound judgment, attention to detail, empathy, accountability, and effective conflict resolution.
Ability to draw conclusions from complex data sets, improve metrics or efforts, present solutions, and drive improvements through data analysis.

Responsibilities

Provide site IT support and manage device lifecycles, with independent ownership of day-to-day IT operations, site health, and customer experience.
Support local and remote users, resolve IT service interruptions promptly, ensure compliance with company policies and procedures, and lead global improvement initiatives.
Deploy, configure, and support end-user hardware operating systems and productivity software; provide user- and administrator-level support for Office 365 applications and services.
Assist with mobile device setup and end-user computing tools according to standard procedures.
Provide hands-on server-room support, follow safety protocols, monitor environments, and install and troubleshoot servers, virtual machines, and uninterruptible power supply systems.
Support visitor management systems and maintain knowledge of access control and video surveillance technologies.
Design and implement desktop support standards; provide onsite and remote support through BeyondTrust; manage virtual desktops, Zscaler, printers, peripherals, and PC lifecycles; resolve connectivity and security configuration issues.
Troubleshoot local and wide area networks and operational technology environments, and assist with network security operations.
Manage onsite cellular technology and support mobile communication devices, including femtocells.
Connect industrial machines to networks, troubleshoot operational technology connectivity, maintain uptime and safety compliance, and assess emerging operational technology for network connectivity, firewall, and network segmentation readiness.
Deploy and troubleshoot voice over internet protocol and telephony, conference-room technology, digital signage, call-center connectivity, and POTS-in-a-Box solutions.
Create and maintain technical documentation for knowledge sharing.
Prioritize artificial intelligence tools in standard work activities and identify opportunities to automate and streamline work.
Follow IT service management processes for asset, change, incident, request, problem, and project management to support end users and meet service-level agreements.
Refresh the IT disaster recovery plan annually and walk through the plan with stakeholders when required.
Provide input on IT processes supporting manufacturing equipment.
Lead inventory, risk assessment, and profit planning processes; influence infrastructure budgeting, forecasting, and spending.
Participate in internal audits of IT processes, procedures, software, and systems.
Follow cybersecurity protocols, report suspicious activity, and apply foundational cybersecurity principles.
Apply lean daily management practices, including 5S, root cause analysis, and Gemba; maintain accurate ServiceNow documentation and manage ticket queues for timely resolution.
Support disaster recovery planning, comply with ITAR and CTD requirements, apply cybersecurity fundamentals, and advocate for company policies and procedures.
Apply Eaton Business System, root cause analysis, and continuous improvement tools to improve service delivery.
Lead IT infrastructure deployments for manufacturing execution system and Industry 4.0 initiatives, and medium- to high-complexity projects affecting multiple functions and potentially the global enterprise.
Lead a small technical team with minimal supervision.
Mentor new hires and support onboarding.
Coordinate and manage telecommunications providers onsite.
Resolve user issues independently, manage expectations, follow up promptly, and own local IT infrastructure issues.
Build trusted partnerships with plant leadership and act as a liaison between IT and business stakeholders.
Communicate across languages and audiences, translate technical information for non-technical users, bridge business relationship management and infrastructure functions, and represent the voice of the customer.
Engage in ongoing training and development.
Perform additional duties as directed by leadership and provide on-call support as needed.
Troubleshoot local and wide area networks, including software-defined wide area networks, network security, and operational technology environments; support network security operations, site firewalls, and network segmentation.
Integrate operational technology with IT infrastructure, partner with manufacturing engineers, and lead innovation and risk assessments in industrial automation.

Desired Qualifications

A bachelor's degree in Information Technology from an accredited institution.
Specialization in one or more areas for at least 15% of the role, including network infrastructure or operational technology.

Eaton’s Corporate Sector division is currently seeking a Lead Infrastructure Specialist. This role will sit onsite at our North Little Rock, AR location.

The expected annual salary range for this role is $97000 - $143000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

This role provides site IT support and device lifecycle management, with independent ownership of day-to-day IT operations, site health, and the customer experience. The position supports both local and remote users, drives timely resolution of IT service interruptions, ensures compliance with Eaton policies and procedures, and leads global improvement initiatives.

Job Responsibilities:

Tools/Technology

Workforce Productivity: Deployment, configuration, and support of hardware client operating systems, and productivity software for end users. Office 365: Deliver user and admin-level support for Office 365 applications and services.
End User Computing & Mobility: Assist with mobile device setup and EUC tools, following standard procedures.
Smart Hands in Server Rooms: Provide hands-on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, Virtual Machines (VMs), and UPS systems.
Physical Security: Support visitor management systems and maintain knowledge of access control and video surveillance technologies.
PC Desktop Support: Design & implement desktop support standards; deliver onsite and remote support via BeyondTrust; manage virtual desktops, Zscaler, printers, peripherals, and PC lifecycle; resolve connectivity and security configuration issues.
Network Infrastructure: Perform advanced troubleshooting across LAN/WAN, OT environments, and assist with network security operations.
Mobile: Manage on-site cellular tech and support mobile communication devices (femto cells).
Operational Technology: Supports OT systems by connecting industrial machines to the network. Troubleshoots connectivity to OT systems, ensuring uptime and compliance with safety standards. Assesses readiness of new/emerging OT technology for implementation (network connectivity, firewall, network segmentation, vlans)
UC Technology: Deploy and troubleshoot VoIP/telephony, conference room tech, digital signage, call center connectivity, and POTS-in-a-Box solutions.
Knowledge Management: Create and maintain technical documentation to support knowledge sharing.
Prioritize the use of AI tools in standard work activities; identify opportunities to automate and streamline to gain efficiency.

Process:

Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements.
Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
Provide input on IT process to support the manufacturing equipment.
Lead the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure.
Participate in internal audits related to IT processes, procedures, software, and systems.
Cybersecurity: Follow security protocols, report suspicious activity, and apply foundational cybersecurity principles.
Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba). Maintain accurate ServiceNow documentation and manage ticket queues for timely resolution.
IT Compliance/Risk Management: Support disaster recovery planning, adhere to ITAR/CTD compliance, and apply cybersecurity fundamentals. Comply with, and be an advocate of, company policies and procedures.
Continuous Improvement: Apply EBS, Root Cause Analysis, and CI tools to enhance service delivery.
Lead IT Infrastructure deployment of MES/I4.0 initiatives, and/or projects of medium to high complexity, impacting multiple functions, with possible enterprise-wide global impact.
Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.

People:

Lead a small technical team with minimal supervision.
Coaching & Mentoring: Mentor new hires and support onboarding experience.
Vendor Coordination and Management: Facilitate telecommunications providers on site.
Customer Focus: Resolve user issues independently, manage expectations, and ensure high satisfaction through timely follow-up. Ownership of local IT Infrastructure issues.
Relationship Management: Build trusted partnerships with plant leadership and act as a liaison between IT and business stakeholders.
Communication: Communicate effectively across languages and audiences globally, translating technical content for non-technical users. Bridging BRM and Infrastructure functions. Be the Voice of Customer (VOC)
Learning Agility: Actively engage in ongoing training and development.
Perform additional duties upon leadership direction.
On Call as needed.

Opportunity to specialize in 1 or more areas not less than 15% of role:

Network Infrastructure: Troubleshooting across LAN/WAN (including SD-WAN), network security, and OT environments. Assist with support for Network Security Operations technologies that enable secure site connectivity globally including site firewalls, and network segmentation.
Operational Technology (OT): Integrate OT with IT infrastructure, partner with Manufacturing Engineers, and lead innovation and risk assessments in industrial automation.

Qualifications:

Required Basic Qualifications:

Bachelor's degree with three (3) years of IT delivery experience, OR an Associates degree with five (5) years of IT delivery experience, OR a high school diploma with seven (7) years of IT delivery experience required.
Ability to travel up to 50% for the first 18–24 months in role (mainly to Eaton Fibrebond in Minden, LA).
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. “Green Card Holder”), Political Asylee or Refugee.

Preferred Qualifications:

Bachelor’s degree in IT from an accredited institution

Skills:

Technical Knowledge:

Advanced knowledge of MS Windows Operating Systems.
Advanced knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook.
Advanced knowledge of Hardware - online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
Advanced knowledge of other IT infrastructure - network, servers, storage, phone systems.
Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology.
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management.
Ability to lead IT initiatives across the organization.

Soft Skills:

Excellent customer service and communication skills.
Ability to relate well to people at all levels of the organization.
Mentoring of Analysts required.
Instructional guidance for Customers.
Communications: Communicate clearly across languages and audiences, translating technical content for non-technical users.
Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile.
Mindset-Conflict Resolution-Negotiation.
Core Competencies: Demonstrate sound judgment, attention to detail, empathy, accountability, and effective conflict resolution.
Learning Agility: Actively pursue training and development opportunities.
Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

About the Company

Eaton

Power management leader for electrical systems

Eaton designs and sells electrical power management products and services for data centers, utilities, aerospace, and other industries. It provides hardware like switches, circuit breakers, transformers, and distribution equipment, plus software and services to monitor, protect, and optimize power flow from generation to end use. It combines an end-to-end power management portfolio with a long history of acquisitions to be a broad, globally integrated provider. Its goal is to enable reliable, efficient, and safe electrification across industries by improving energy management and resilience.

Company size: 10,001+
Company stage: IPO
Headquarters: Dublin, Ireland
Founded: 1911

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