Clinical Support & Patient Administration·Updated on Nov 14·
Full-timeBarrington, RI, USANo salary listed
About the Job
Requirements
A high school diploma or equivalent is required.
Completion of a medical assistant training program is required.
Current Basic Life Support (BLS) certification is required.
Ability to lift up to 25 pounds using proper techniques, operate computers and standard office equipment, remain stationary for extended periods, and move, stand, bend, and communicate effectively in a clinical environment is required.
Responsibilities
Prepare patients for behavioral health visits by completing intake processes, collecting vital signs, documenting histories, and conducting required screenings.
Maintain accurate and timely clinical documentation in the electronic medical record system to support continuity of care.
Coordinate pre-visit planning by reviewing charts, identifying required labs or authorizations, and communicating key information to providers.
Execute urine toxicology screening processes following SAMHSA guidelines and organizational protocols.
Manage medication coordination activities, including prior authorizations and treatment plan documentation, to ensure uninterrupted access to behavioral health medications.
Conduct mental health, substance use, and risk-based screenings aligned with organizational protocols.
Manage appointment scheduling, reminder calls, and follow-up coordination to support patient adherence.
Coordinate Clozaril clinic workflows, including client list management, vital sign monitoring, and protocol adherence.
Maintain tracking systems for medication-only, Clozaril, and Buprenorphine clients to support compliance with clinical timelines.
Communicate with internal teams and external partners to obtain records and coordinate integrated care.
Participate in staff meetings, quality improvement initiatives, and required trainings.
Address documentation gaps and escalate workflow concerns as appropriate.
Take on additional clinical or administrative tasks as assigned to adapt to changing operational needs.
Desired Qualifications
Prior experience or an internship in a medical or behavioral health setting.
Prior experience supporting behavioral health, substance use treatment, or integrated care programs.
Experience with urine toxicology screening workflows and medication authorization processes.
Bilingual ability in Portuguese or Spanish.
Locations: Adams, Farley, and Old County Road
About the Role
Join our compassionate behavioral health team as a Medical Assistant where you'll play a vital role in supporting patients on their mental health and substance use recovery journeys. This position offers the opportunity to work in an integrated care environment, supporting psychiatrists, therapists, and case managers in delivering comprehensive behavioral health services.
You'll be an essential part of our multidisciplinary team, ensuring patients receive coordinated, high-quality care while managing the clinical and administrative workflows that keep our behavioral health programs running smoothly.
Clinical Support
Prepare patients for behavioral health visits by completing intake processes, collecting vital signs, documenting histories, and conducting required screenings
Maintain accurate and timely clinical documentation in our electronic medical record system to support continuity of care
Coordinate pre-visit planning by reviewing charts, identifying required labs or authorizations, and communicating key information to providers
Execute urine toxicology screening processes following SAMHSA guidelines and organizational protocols
Manage medication coordination activities, including prior authorizations and treatment plan documentation, to ensure uninterrupted access to behavioral health medications
Care Coordination
Conduct mental health, substance use, and risk-based screenings aligned with organizational protocols
Manage appointment scheduling, reminder calls, and follow-up coordination to support patient adherence
Coordinate Clozaril clinic workflows, including client list management, vital sign monitoring, and protocol adherence
Maintain tracking systems for medication-only, Clozaril, and Buprenorphine clients to support compliance with clinical timelines
Communicate effectively with internal teams and external partners to obtain records and coordinate integrated care
Quality & Professional Development
Participate in staff meetings, quality improvement initiatives, and required trainings
Support clinic operations by addressing documentation gaps and escalating workflow concerns as appropriate
Adapt to changing operational needs by taking on additional clinical or administrative tasks as assigned
Required:
High School Diploma or equivalent
Completion of a medical assistant training program
Current Basic Life Support (BLS) certification
Prior experience or internship in a medical or behavioral health setting preferred
Core Competencies:
Clinical Accountability: Follow clinical protocols and documentation standards with attention to accuracy and timeliness
Patient-Centered Communication: Engage patients with professionalism, clarity, and sensitivity
Coordination & Follow-Through: Manage multiple clinical workflows effectively and ensure tasks are completed without oversight gaps
Collaboration: Work productively with interdisciplinary teams to support integrated care delivery
Adaptability: Respond effectively to shifting priorities and operational demands in a fast-paced clinical environment
Preferred:
Prior experience supporting behavioral health, substance use treatment, or integrated care programs
Experience with urine toxicology screening workflows and medication authorization processes
Bilingual in Portuguese or Spanish
Physical Requirements
Ability to lift up to 25 pounds using proper techniques, operate computers and standard office equipment, remain in a stationary position for extended periods, and move, stand, bend, and communicate effectively within a clinical environment.