Consumer Finance Officer

At Travel + Leisure Co., the Consumer Finance Officer actively contribute to the company vision of putting the world on vacation by managing and overseeing the day to day collections for finance and levies as well as the contract processing, underwriting, portfolio management, and cash management as required.
This includes administrative duties and customer communication as well as assisting in developing strategies to minimise collection portfolio loss, designing and administering collection processes, policies, and procedures.

Key Responsibilities

• Regularly review the status of all accounts receivable including collections to ensure that accounts receivable maintains high currency rates
• Proper evaluation of the customer’s credit worthiness and establishing/maintaining of the customer’s credit limits
• Undertaking and overseeing credit worthiness checks and risk analysis in the department
• Ensure timely processing of all applications and contracts
• Assess and provide approval or decline financing for finance applications
• Cash application and batching using multiple internal and banking systems and currencies
• Account reconciliation
• Review daily postings to ensure correct application of monies • Management of the month end process ensuring all aspects are considered and able to prepare, execute, review and analyse month end results including key drivers, trends and KPI's
• Ensure the robustness and integrity of data provided
• Ensure all audit requirements are met
• Maintain a thorough understanding of and comply with company/department policies and procedures, Club guidelines, regulations, Contract documents and relevant legislation
• Maintain complete understanding and efficient use of various systems used by the company
• Planning ahead for work to be done, ensuring the completion of daily/weekly tasks
• Ensuring daily workflow and timelines are achieved with accuracy
• Ensure all communication with customers if of high quality and service
• Take responsibility of escalated issues/complaints for internal and external customers
• Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace
• Display a Count On Me! Service to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible

Key Skills & Experience

• Experience in the Collections/Accounts Receivable
• Experience in Lending industry
• First-rate problem solving and negotiation skills, with experience in complaints management and conflict resolution.
• Excellent time management, multitasking and organizational skills with the ability to delegate appropriately
• Multilingual – English + either or a combination of Mandarin and or Thai and or Bahasa
• Self-motivated with demonstrated commitment to outstanding customer service
• Ability to work autonomously in a fast paced environment as well as within a team across many business units
• Excellent communication and interpersonal skills
• Flexibility, with a willingness to undertake a wide variety of tasks in a fast paced environment
• Commitment to continuous improvement strategies and attention to detail
• Strong reconciliation and investigative skills
• Ability to embrace growth and changing environment, actively supporting process improvement principles
• Strong leadership with a positive demeanor to motivate staff and promote a positive team environment
• Intermediate knowledge of Microsoft Office programs, including Access, Excel, Word & Outlook
• Familiarity with a variety of collection concepts, practices, and procedures as well as cash application systems
• Solid understanding & experience in financial services industry
• Experience in transactions which give rise to credit risk
• An understanding of the regulatory credit risk framework as applicable
• High level interpersonal and communication skills
• Flexible, adaptable and able to priorities work