Darwin AI

AI-powered agents for SMB customer automation

AI Operations Executive

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeSão Paulo, State of São Paulo, BrazilNo salary listed

About the Job

Requirements

Proven experience in customer experience, onboarding, or technical support roles.
Ability to analyze client needs and translate them into technical configurations.
Experience creating and managing JSONs, and understanding structured logic flows.
Familiarity with automation tools such as Zapier is a plus.
Ability to manage multiple onboarding projects in parallel.
Ability to collaborate across departments and adapt to dynamic environments.
Passion for technology, innovation, and artificial intelligence.
Verbal and written communication skills, with a proactive, client-first attitude.

Responsibilities

Carry out the onboarding process for new client accounts, ensuring all necessary information is collected and configured for a successful launch.
Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey.
Build and configure AI assistants using internal tools, based on client needs and business logic.
Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience.
Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress.
Deliver the first version of the AI promptly and ensure it meets quality standards before going live.
Monitor and manage onboarding timelines, ensuring accounts are launched within the service-level agreement and not flagged as churn risks.
Provide initial training and resources to help clients test and understand their AI agent.

Desired Qualifications

Familiarity with automation tools such as Zapier.

AI Operations Executive

Darwin AI · São Paulo, Brazil (Hybrid) · Full-time · Posted 2025-04-15

Workplace: hybrid

Department: Operations

Description

We are looking for someone to join our Operations team as an Onboarding Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys kickstarting client relationships, translating requirements into functional AI assistants, and ensuring a smooth and successful implementation process for new customers.

As part of our Onboarding team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.

In this role, you will:

Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launch.
Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey.
Build and configure AI assistants using internal tools, based on client needs and business logic.
Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience.
Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress.
Deliver the first version of the AI promptly and ensure it meets quality standards before going live.
Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks.
Provide initial training and resources to help clients test and understand their AI agent.

Requirements

Proven experience in Customer Experience, Onboarding, or Technical Support roles.
Ability to analyze client needs and translate them into technical configurations.
Experience creating and managing JSONs, and understanding of structured logic flows.
Familiarity with automation tools like Zapier is a plus.
Strong organizational skills, with the ability to manage multiple onboarding projects in parallel.
Team player who can collaborate across departments and adapt to dynamic environments.
A strong passion for technology, innovation, and artificial intelligence.
Excellent verbal and written communication skills, with a proactive, client-first attitude.

Benefits

● Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

● OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

● Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

● Hybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like!

Apply

Apply at Darwin AI

About the Company

Darwin AI

AI-powered agents for SMB customer automation

Darwin AI provides AI-powered agents for businesses in Latin America, focusing on automating customer interactions. It trains and implements these agents in under a week, allowing SMBs to delegate up to 50% of their customer conversations. How it works: the agents handle common customer queries and routine tasks across sales and support, operating autonomously or with human-in-the-loop as needed, and are deployed quickly into existing channels and processes. How it differs from competitors: its explicit focus on Latin American SMBs, fast deployment timeline, and the ability to cut costs by automating a large share of conversations, making it practical for smaller firms with limited resources. Its goal is to help SMBs reduce costs and boost efficiency in customer service and sales by using AI agents to handle a significant portion of interactions.

Company size: 51-200
Company stage: Seed
Total funding: $6.6M
Headquarters: San Francisco, CA
Founded: 2023

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