French Bilingual Product Quality Assurance Agent

About the Role

Location: Remote – Michigan residents

Are you fluent in French and have a good ear for understanding Québécois French?

If you're looking for a work-from-home position where you can use your language and computer skills, this could be a great opportunity for you!

What to Expect

As a remote, French Bilingual Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service in French and English. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner.

No automotive experience required!

Why Apply

• Work from home while having regular connection with your teammates
• No weekends
• Paid training
• Equipment provided
• Benefits available
• Professional development and growth opportunities

What You'll Do

• Receive calls from French-speaking dealers
• Gather and document information in English
• Effectively and efficiently deliver resolutions in French using defined processes and applications
• Meet quality and productivity targets by:
  • Having a good understanding of project operations and workflow processes
  • Delivering services that meet those goals
    
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Skills for Success

Required Skills

• Strong computer navigation and typing skills
• Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• A positive, self-starter attitude with a solid work ethic and meticulous attention to detail 
• Excellent interpersonal and listening skills

Eligibility Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• Fluent in speaking, reading and writing French and understanding the Québécois French dialect (you'll take a French fluency test)
• High school diploma or equivalent
• Proven success in a relevant / related position for one or more year
• Call center experience
• One or more years of customer service experience
• Able to work shifts within the center's hours of operation: 
  • Monday - Friday (no weekends!)
  • 9 a.m. - 7 p.m. Eastern / 8 a.m. - 6 p.m. Central / 7 a.m. - 5 p.m. Mountain / 6 a.m. - 4 p.m. Pacific time
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

• Associate degree

Remote Work Requirements

• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem / router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

The Remote Experience

Why Join Our Morley Family

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://mrly.info/ccpa
• Click here to view Morley's privacy policy: https://mrly.info/jjc