AI Risk Intelligence – Monitoring & Governance Intern - Distribution Risk

Join Manulife Singapore's Distribution Risk Line 1B team and help drive the adoption of AI-enabled solutions to strengthen risk governance, conduct risk monitoring and fit & proper assessment processes.

As an AI Risk Intelligence, Monitoring & Governance Intern, you will work with Risk, Compliance and Business stakeholders to develop practical AI and analytics capabilities that improve risk assessment, enhance governance processes and support proactive risk monitoring. The internship will focus on four strategic initiatives: the development of an AI-Powered Fit & Proper Assessment Tool, an AI-Powered Close Monitoring System, an AI-Powered Replacement of Policy Assessment Tool and a Conduct Risk Early Warning Framework.

This role offers the opportunity to apply emerging AI technologies to real-world regulatory and operational challenges. You will gain hands-on experience in process automation, data analytics and workflow optimization while contributing to initiatives that strengthen supervisory oversight, support informed decision-making and deliver meaningful business outcomes.

Position Responsibilities:

Project Delivery and Governance

• Collaborate with Risk, Compliance, Operations, Distribution and other Business stakeholders to identify opportunities to use AI and analytics to enhance regulatory compliance, risk governance and operational processes.
• Conduct data cleansing, validation and exploratory analysis to improve data quality and support reliable insights.
• Create dashboards, reports and management insights to support decision-making, operational monitoring and regulatory oversight.
• Support user requirements gathering, user acceptance testing, pilot programmes and solution validation with relevant stakeholders.
• Develop AI-enabled training materials, knowledge articles, demonstration and communication content to improve process understanding and user adoption.
• Contribute to responsible AI and governance reviews to help ensure solutions remain secure, compliant and customer-centric.
  

AI-Powered Fit & Proper Assessment Tool

• Analyse relevant assessment inputs and identify potential risk indicators to enable more consistent, timely and well-documented fit and proper assessments.
• Support the design, development, testing and implementation of the AI-enabled assessment capability.
  

AI-Powered Close Monitoring System

• Use AI and data analytics to monitor CMM cases, identify cases exceeding prescribed monitoring timelines and assess eligibility for exit based on established business criteria.
  

AI-Powered Replacement of Policy Assessment Tool

• Develop AI-assisted capabilities to identify potential policy replacements involving Manulife and third-party products, and support the assessment of replacement-related cases.
• Design automated workflows to streamline ROP administration, including email classification, case routing and preliminary appeal assessments.
  

What Makes This Opportunity Exciting

• Gain hands-on experience with AI and analytics by exploring how emerging technologies can automate workflows, strengthen governance and support data-driven decision-making.
• Work directly with stakeholders across Risk, Compliance, Operations and Distribution, gaining exposure to cross-functional collaboration and strategic problem-solving.
• Drive meaningful business impact through initiatives that improve the efficiency and effectiveness of fit and proper assessments, ROP, CMM and conduct risk monitoring.
• See your ideas translated into practical solutions that support stronger supervisory oversight and operational outcomes.
• Be part of Manulife's journey to build a more intelligent, data-driven and AI-enabled risk governance operating model.
  

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid