Hospitality Specialist

Summary of Responsibilities:

Harvest Food Hall Hospitality Specialists will create an excellent guest experience through serving in various roles within the Harvest Food Hall. The Hospitality Specialist is responsible for communicating with guests for their food orders. They are responsible for communicating food descriptions and ingredient details. They are to have a complete menu and ingredient knowledge. They will be responsible for communicating any dietary or allergen needs. They will help create an enjoyable experience with assisting guests with getting what they need. The Hospitality Specialist brings comfort and confidence to the guests with their food and menu knowledge. The Hospitality Specialist serves our guests by creating a quick, easy, stress-free experience.

Specific Duties and Responsibilities:

• Create an enjoyable experience assisting guests in the food hall.
• Handle and serve food for guests following the instructions provided.
• Assist guests with food selections.
• Maintain cleanliness of equipment and serving utensils.
• Monitor and ensure food stations are filled and maintained.
• Knowledgeable of complete menu and ingredients.
• Follow all food health and safety guidelines.
• Maintain food rotation labels.

Other Duties:

• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
  

Qualifications
Personal Characteristics:

• Ability to work as part of a team.
• Effective communication skills.
• Excellent time management.
• Ability to work quickly without sacrificing quality or customer care.

Essential Traits:

• Analytical skills.
•  Action-orientated.
•  Initiative.
•  Customer Service.

Abilities & Skills:

• Must exemplify a high level of customer service.
• Clearly explain complicated processes and regulations.
• Ability to provide solutions to employee inquiries.
• Ability to self-motivate and make independent decisions. 

Extent of Public Contact:

• Medium.

Physical Demands:

• Moderate exposure to physical risk.
• Prolonged standing.
• Very active.
• Twisting, turning, bending, stooping.
• Use of a step ladder.
• Ability to lift up to 30 pounds without assistance.

Direct Reports:

• This position is not a team lead for any Highlands College teammates.