Telephone Operator

Job Description

• Handle incoming and outgoing telephone calls professionally and efficiently.

• Direct calls to the appropriate departments or individuals.

• Respond to general inquiries and provide accurate information.

• Take and relay messages promptly.

• Maintain an updated telephone directory and contact list.

• Handle emergency calls and follow established communication procedures.

• Ensure courteous and professional communication with guests and colleagues.

Qualifications

• High school diploma or equivalent.

• Previous experience in telephone operations, customer service, or hospitality is an advantage.

• Excellent verbal communication and telephone etiquette.

• Good command of English; additional languages are an advantage.

• Pleasant, clear, and professional telephone manner.

• Good interpersonal and customer service skills.

• Ability to multitask and remain calm under pressure.

• Basic computer skills and familiarity with telephone systems.

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS