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Hawthorne Residential Partners

Community Manager

Real Estate Property ManagementConfirmed live in the last 24 hours
Full-timeFuquay-Varina, NC, USANo salary listedIn-person

About the Job

Requirements

  • High school diploma or GED equivalent.
  • Two years of property management experience, including Leasing Consultant and Assistant Community Manager experience.
  • Six months of multifamily Community Manager experience is highly preferred.
  • Experience with Yardi, Knock, and Microsoft software is highly preferred.
  • A valid driver's license is required.
  • CAM, CAPS, real estate, and/or property management licenses are preferred.
  • Ability to manage budgets, rent collection, community financial reporting, move-outs, deposit accounting, and delinquency tracking.
  • Ability to maintain accurate records using Yardi and Knock and ensure compliance with company policies and legal standards.
  • Ability to conduct property inspections, maintain curb appeal and quality, drive leasing and renewals, and manage pricing strategies to meet occupancy goals.
  • Ability to partner with maintenance on work orders and preventative care, and oversee vendor services for quality, safety, and timeliness.
  • Ability to build a positive team culture, hire, train, and coach team members, and lead weekly team meetings.
  • Ability to address escalated resident concerns, plan resident events, monitor and respond to online reviews, and communicate with leadership and ownership groups.
  • Ability to conduct tours, respond to leads, guide prospects through leasing, accurately complete lease applications and renewals, and meet occupancy goals through leasing and resident retention.
  • Ability to create and manage social media content for the community and maintain clean, welcoming office, amenity, and common areas.
  • Availability to work a 40-hour schedule, with one weekday off each week; evening and weekend availability may be required for resident events or community needs.
  • Ability to interpret financial reports and make informed decisions within budget constraints.
  • Ability to resolve residential conflicts and disputes professionally.
  • Ability to provide training and development opportunities for team members.

Responsibilities

  • Lead all aspects of community operations, including financial performance, leasing success, vendor partnerships, and resident satisfaction.
  • Guide the team through development and daily support to ensure consistent performance, strong occupancy, and a thriving community environment.
  • Manage budgets, rent collection, and community financial reporting.
  • Oversee move-outs, deposit accounting, and delinquency tracking.
  • Maintain accurate records using platforms such as Yardi and Knock.
  • Ensure compliance with company policies and legal standards.
  • Conduct regular inspections to maintain curb appeal and quality.
  • Drive leasing, renewals, and pricing strategies to meet occupancy goals.
  • Partner with maintenance on work orders and preventative care.
  • Oversee vendor services and ensure quality, safety, and timeliness.
  • Build a positive team culture across office and maintenance; hire, train, and coach team members; and host weekly team meetings.
  • Address escalated resident concerns, plan and lead resident events, and monitor and respond to online reviews.
  • Maintain communication with leadership and ownership groups.
  • Conduct tours, respond to leads, guide prospects through the leasing process, identify prospect needs, and showcase available homes.
  • Ensure lease applications, renewals, and related documents are completed accurately and on time.
  • Meet occupancy goals through leasing performance and resident retention.
  • Create and manage content for community social media platforms.
  • Maintain a clean, welcoming office, amenity, and common-area environment.
  • Work the leasing-office schedule, with one weekday off each week to maintain a 40-hour schedule; provide evening and weekend availability as needed for resident events or community needs.

Desired Qualifications

  • Six months of multifamily Community Manager experience.
  • Experience with Yardi, Knock, and Microsoft software.
  • CAM, CAPS, real estate, and/or property management licenses.

About the Company

Hawthorne Residential Partners

Company size
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Total funding
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Headquarters
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Founded
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