Impulse Space

In-space propulsion and payload mobility

IT Service Delivery Analyst - AI&T

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeRedondo Beach, CA, USA$35 - $45 /hr

About the Job

Requirements

At least 3 years of enterprise IT support or service delivery experience.
Advanced troubleshooting experience across endpoint systems, identity services, and enterprise platforms.
Extensive experience diagnosing network connectivity and hardware-related issues.
Experience working with IT service management platforms such as Zendesk or Jira.
Ability to troubleshoot issues spanning multiple technology domains.
Capacity to rapidly pivot between tasks and service calls.

Responsibilities

Support test infrastructure, including fiber and copper connections, networking hardware, and final-mile connections to endpoints.
Maintain and troubleshoot networking equipment and supporting infrastructure, including UPS batteries and rack power distribution.
Image, deploy, sustain, and upgrade Linux- and Windows-based workstations.
Perform advanced troubleshooting on Linux- and Windows-based operator terminals, providing root-cause analysis and solutions.
Serve as the escalation point for Tier-1 support personnel and work alongside infrastructure and engineering teams to troubleshoot operational issues.
Prioritize responses to critical issues affecting test cart operations.
Ensure system and facility availability and performance throughout the AI&T footprint.
Traffic, triage, and resolve tickets in a timely manner in accordance with established service-level agreements.
Maintain the internal knowledge base and documentation.

The IT Service Delivery Analyst (AI&T) at Impulse provides first and second-line IT support and hands-on infrastructure support for assembly, integration, and test operations. This role resolves complex issues across endpoints, infrastructure, and test environments while ensuring operational readiness and reliability of systems used in integration and test activities. The Analyst operates in the Tier-2 support category, working closely with infrastructure and engineering teams and plays a key role in supporting live test operations and improving service delivery processes.

Support test infrastructure such as fiber and copper connections, networking hardware, and final mile connections to endpoints
Maintain and troubleshoot networking equipment and support infrastructure, such as UPS batteries, rack power distribution, networking equipment, etc
Image, deploy, sustain and upgrade Linux and Windows based workstations
Perform advanced troubleshooting on Linux and Windows based operator terminals providing root cause analysis and solutions
Serve as the escalation point for Tier-1 support personnel while working alongside infrastructure and engineering teams to troubleshoot related operational issues
Prioritize response to critical issues affecting test cart operations
Ensure system and facility availability and performance throughout AI&T footprint
Traffic, triage, and solve tickets in a timely manner in accordance with established SLA’s
Maintain internal knowledge base and documentation

3+ years of enterprise IT support or service delivery experience
Advanced troubleshooting across endpoint systems, identity services, and enterprise platforms
Extensive experience diagnosing network connectivity and hardware related issues
Experience working with IT service management platforms such as Zendesk or Jira
Ability to troubleshoot issues spanning multiple technology domains
Capacity to rapidly pivot between tasks and calls for service

About the Company

Impulse Space

In-space propulsion and payload mobility

Impulse Space builds in-space mobility services and propulsion to move payloads after launch. Its products include Mira for precise maneuvering and rendezvous, Helios high-energy kick stage, Caravan rideshare to higher-energy orbits, and propulsion lines Saiph, Deneb, and Rigel. These tools act as in-space tugs and stages to push, dock, and deploy payloads in orbit. Led by SpaceX veteran Tom Mueller, Impulse Space uses flight-proven hardware and a growing network of facilities to make reaching higher-energy orbits faster and cheaper, expanding access for customers.

Company size: 501-1,000
Company stage: Series D
Total funding: $1.4B
Headquarters: Redondo Beach, CA
Founded: 2021

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