DBS Bank

Regional bank offering digital banking

Officer – Mortgage Loan Retention - Consumer Banking Group

Retail & Commercial BankingUpdated on Nov 12

Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

Demonstrate good communication skills, a service-oriented attitude, attention to detail, efficiency, and strong problem-solving ability.
Have graduated from junior college or higher.
Have at least two years of customer service experience.
Experience with mortgages in banking or financial services is preferred.
Be familiar with computer operations, including Word and Excel.
Show commitment to continuous learning and career development.

Responsibilities

Provide additional-loan services to existing mortgage customers and meet established key performance indicators.
Help resolve mortgage-customer issues, including mortgage-account changes and conversion-related system processes; provide quality service to internal and external customers and promptly report potential significant issues.
Ensure appropriate internal controls are implemented in all operational support workflows within the Retention team to protect the bank from potential reputational risk, operational fraud, or financial risk exposure.

Desired Qualifications

Mortgage experience in banking or financial services.

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

提供房貸既有客戶增貸服務，達到既定的 KPI。幫助解決與房貸客戶相關的問題，例如房貸帳戶變更、轉換等系統流程，為內部和外部客戶提供優質的服務，並及時回報任何潛在的重大問題。確保Retention團隊內的所有營運支援工作流程均實施適當的內部控制，以保護銀行免受潛在聲譽風險，營運欺詐或財務風險暴露。

Requirements

良好溝通能力，有服務熱忱、細心、效率、優秀的解決問題能力。專科以上畢業，至少2年以上客戶服務經驗，在銀行或金融服務業有房貸經驗尤佳。熟悉電腦作業( Word/Excel )，致力於持續學習和職業發展。

Location:

Dehui 9F

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

About the Company

DBS Bank

Regional bank offering digital banking

DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.

Company size: 10,001+
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 1968

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