Logistics Operations Specialist

What's in the Box

At HelloFresh, our mission as a global meal kit delivery leader is to make home cooking effortless, enjoyable, and reliable. Customer convenience drives everything we do, making on-time, accurate, undamaged, and correctly located deliveries vital to our success.

We are looking for a dedicated Logistics Operations Specialist to join our team on a full-time, 12-month maternity cover contract. In this role, you will manage our third-party logistics (3PL) partner relationships across Norway, Denmark, and Sweden, directly contributing to improved delivery performance and customer satisfaction.

Working closely with our logistics partners, you will continuously identify opportunities to optimize operations, drive innovation, and improve efficiency. With a strong focus on the end-to-end delivery journey, you will play a key role in making HelloFresh Logistics truly best-in-class.

What You'll Do (The Recipe)

Performance & Cost Management

• Act as the main point of contact for our final-mile 3PL partners, managing relationships with a focus on improving delivery performance, customer experience, and cost efficiency.

• Track, analyse, and challenge carrier performance metrics, including on-time delivery (OTD), service quality, and reliability, identifying areas for improvement and developing actionable insights.

• Ensure accurate and timely invoicing while monitoring and controlling operational costs.

• Use tools such as Databricks, Snowflake, Tableau, Google Analytics, and AI agents to analyse data from multiple sources, identify trends, provide recommendations, and measure the impact of implemented initiatives.

• Manage operational disruptions and mitigate delivery risks, including weather-related challenges such as snow, to minimise service interruptions.

Continuous Improvement & Innovation

• Develop long-term solutions to reduce delivery errors in collaboration with key suppliers and internal teams, using data to measure the effectiveness of improvements.

• Collaborate cross-functionally, representing the Logistics department while supporting broader business initiatives aimed at improving customer experience and retention.

• Develop best-in-class courier reporting capabilities through AI, business intelligence tools, and automation in collaboration with our global technology teams.

• Represent the Logistics 3PL function in key internal and external projects.

What You'll Bring (The Ingredients)

Essential Qualifications & Experience

• Experience within the logistics industry, ideally in a retail or logistics company, with B2C final-mile delivery experience being particularly relevant.

• Excellent written and verbal communication skills in English.

• Advanced proficiency in Excel and/or Google Sheets, with demonstrated experience analysing multiple data sources to generate actionable insights.

• A proven track record of improving logistics KPIs through data-driven analysis, performance monitoring, and measurable improvements.

• Strong attention to detail and a results-driven mindset.

• Excellent problem-solving skills and a proactive approach to identifying and resolving operational challenges.

• Ability to thrive in a fast-paced environment, manage competing priorities, and perform effectively under pressure.

Nice to Have

• Experience working with perishable products and an understanding of the specific requirements of final-mile delivery for temperature-sensitive goods.

• Established industry relationships with Nordic final-mile carriers and logistics technology providers.

What We Offer (The Toppings)

• HelloFresh Discounts – Enjoy 65% off your HelloFresh meal boxes and 40% off Factor_ subscriptions.

• Learning and Development – Benefit from a dedicated Learning & Development opportunity and the HelloMint mentorship program.

• Time Off – Receive 25 days of paid vacation per year, plus 5 days of feriefridage, subject to applicable eligibility and accrual. Paid leave is also provided for your child's first sick day.

• Compensation and Perks – Includes a 5% company-paid pension and insurance package.

• Health – Access to Spill online therapy, available within 24 hours of request.

• Daily Comforts – Enjoy office perks, including drinks and snacks, subsidized catered lunches, and breakfast every Friday.

• Fitness and Well-being – Benefit from discounts at SATS gym and access to sports and exercise clubs.

Are You the Missing Ingredient?

If this sounds like a tasty opportunity, we'd be excited to hear from you!

Apply with your CV in English. We aim to review your application and respond within 5 business days.

If we see a match, we'll invite you for an initial conversation with one of our recruiters to learn more about your experience and share further details about the role.

Successful candidates will then proceed to the next stage of the recruitment process.

We review applications and conduct interviews on an ongoing basis, so we encourage you to apply early. The position will close once we have found the right candidate.