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Texas A&M University System

Texas public university system

Administrative Coordinator 2 - Dean of Students Administrative Office

Administrative SupportConfirmed live in the last 24 hours
Full-timeStephenville, TX, USA$44k - $55.6k /yr

About the Job

Requirements

  • A bachelor's degree, or an equivalent combination of education and experience that provides the required knowledge and abilities.
  • Three years of progressively responsible related administrative or operational experience, including experience coordinating multiple priorities, managing administrative processes, or supporting complex office operations.
  • Demonstrated initiative and ability to identify work that needs to be completed without waiting for specific direction and independently carry assignments through to completion.
  • Strong organizational, planning, and project-coordination skills.
  • Demonstrated ability to manage multiple competing priorities, interruptions, projects, and deadlines while maintaining accuracy and follow-through.
  • Ability to anticipate needs, identify operational problems, develop potential solutions, and appropriately implement or recommend improvements.
  • Sound judgment and demonstrated ability to determine when a matter can be handled independently and when consultation or escalation is appropriate.
  • Strong interpersonal and customer-service skills, including the ability to communicate effectively with individuals who may be distressed, frustrated, demanding, dissatisfied, or navigating sensitive circumstances.
  • Ability to exercise discretion and maintain confidentiality when working with sensitive student, personnel, financial, or departmental information.
  • Strong analytical skills and ability to compile, interpret, organize, and present operational and financial information.
  • Strong communication skills and ability to interact effectively with students, families, faculty, staff, administrators, and community partners.
  • Demonstrated ability to learn and effectively use new software, administrative systems, and technologies.
  • Commitment to fostering a welcoming, professional, and student-centered environment.

Responsibilities

  • Provide advanced administrative support to the Associate Vice President for Student Wellbeing and the Dean of Students Administrative Office.
  • Prepare and format correspondence, reports, presentations, briefing materials, meeting documents, project updates, and other administrative materials.
  • Coordinate meetings, including scheduling, preparing agendas and materials, managing logistics, documenting action items, and following up.
  • Maintain and coordinate calendars, appointments, deadlines, and other administrative commitments as assigned.
  • Track selected departmental and leadership deadlines, commitments, requests, and follow-up items to support timely completion of priorities.
  • Gather, organize, and prepare background information or materials for meetings, projects, presentations, reports, or administrative decisions.
  • Coordinate travel, conference and training registration, itineraries, reimbursements, and related documentation.
  • Draft routine correspondence and communications and assist leadership with more complex communications.
  • Coordinate hiring, onboarding, offboarding, system access, workspace preparation, and other personnel processes as assigned.
  • Anticipate routine administrative needs, identify outstanding tasks or deadlines, and independently initiate appropriate follow-up within the scope of the position.
  • Identify gaps, delays, duplicative processes, unresolved needs, and opportunities to improve efficiency or service in departmental administrative operations.
  • Coordinate day-to-day administrative operations of the Dean of Students Administrative Office front office and help ensure consistent, professional, and responsive service.
  • Collaborate with the Senior CARE case manager to maintain front-office procedures, training materials, administrative reference resources, and escalation protocols for routine front-desk responsibilities.
  • Serve as a resource to student workers and staff when situations require advanced administrative knowledge, judgment, or coordination.
  • Recognize signs of student distress and connect students seeking support with appropriate professional staff or emergency resources in accordance with established protocols.
  • Distinguish routine administrative matters from situations requiring professional, supervisory, legal, emergency, or other specialized response.
  • Communicate professionally and maintain appropriate boundaries with individuals who may be distressed, frustrated, demanding, dissatisfied, or navigating difficult circumstances.
  • Coordinate administrative processing, scheduling, communication, and routing of student support requests as assigned.
  • Protect the privacy and security of student and departmental information and route subpoenas, public-information requests, media inquiries, records requests, and other sensitive matters to appropriate university officials.
  • Serve as a Campus Security Authority.
  • Maintain working knowledge of university financial systems, purchasing policies, travel procedures, and related administrative requirements.
  • Coordinate purchasing, procurement, expenditure tracking, reconciliation, and routine budget-support activities for leadership.
  • Generate financial reports, track expenditures, reconcile accounts, maintain supporting documentation, and assist leadership with routine budget monitoring.
  • Prepare purchase requests and coordinate procurement for office operations, outreach activities, professional development, programs, supplies, equipment, and other approved departmental needs.
  • Provide centralized administrative and purchasing support to Fort Worth Student Support and Wellbeing and Student Engagement teams in coordination with leadership and departmental priorities.
  • Monitor financial and administrative requests and proactively address or communicate delays, missing information, or other barriers.
  • Maintain inventory and coordinate purchasing of office supplies, equipment, and other administrative resources.
  • Assist leadership in developing efficient, accurate, and compliant administrative and financial processes.
  • Identify recurring administrative or financial bottlenecks and recommend improvements.
  • Following appropriate training, administer the Maxient case management system, including authorized user access, letters, tags, workflows, reporting, templates, and other administrative functions.
  • Coordinate with professional staff to maintain consistent administrative documentation practices and data-entry standards.
  • Establish and maintain routine data-quality review processes and coordinate with functional staff to resolve administrative data inconsistencies.
  • Generate recurring and specialized reports on case volume, service categories, referrals, assignments, trends, and other departmental measures.
  • Compile and organize operational data for departmental and divisional reports, strategic planning, assessment, grant activities, resource requests, presentations, and other projects.
  • Document recurring reports, data definitions, reporting schedules, and administrative procedures to promote consistency and continuity.
  • Develop and maintain administrative tracking tools, templates, electronic forms, standard operating procedures, process maps, reference guides, and other resources.
  • Review administrative workflows and recommend opportunities to streamline, standardize, automate, combine, or eliminate processes where appropriate.
  • Assist with implementing and evaluating approved changes to administrative systems or workflows.
  • Maintain confidentiality, security, and access controls when working with sensitive departmental and student information.
  • Coordinate assigned administrative projects and initiatives, including establishing timelines, tracking deliverables, monitoring progress, identifying barriers, and communicating status or needed decisions.
  • Organize concurrent projects and priorities while maintaining appropriate follow-through and documentation.
  • Facilitate administrative coordination and communication among the Dean of Students Administrative Office and designated Fort Worth teams.
  • Maintain calendars of recurring departmental responsibilities, reports, deadlines, renewals, and other operational requirements.
  • Develop and maintain standard operating procedures, continuity documentation, cross-training materials, and administrative reference resources to reduce reliance on individual institutional knowledge.
  • Assist with coordinating departmental, divisional, or university initiatives involving multiple functional areas.
  • Support onboarding and orientation of new staff, graduate assistants, interns, and student employees to appropriate administrative processes, systems, and resources.
  • Participate in ongoing review of office operations and recommend administrative improvements or new initiatives.
  • Represent the Dean of Students Administrative Office on committees, task forces, meetings, and events as assigned.
  • Attend and participate in departmental and divisional meetings, trainings, professional development, and university functions.
  • Perform other duties as assigned consistent with the level and responsibilities of the position.

Desired Qualifications

  • Administrative or operational experience in higher education, student services, healthcare, social services, government, or another complex service-oriented environment.
  • Experience providing advanced administrative or executive-level support to organizational leadership.
  • Experience coordinating financial processes, including purchasing, expenditure tracking, account reconciliation, travel, or budget monitoring.
  • Experience managing multiple projects, tracking deadlines and deliverables, or coordinating work across multiple teams.
  • Experience compiling, analyzing, and reporting operational data.
  • Experience learning and effectively using complex administrative, case-management, financial, student-information, or comparable enterprise systems.
  • Experience with Maxient, Banner, EAB, Workday, or comparable systems.
  • Experience preparing reports, presentations, briefing materials, or written materials for organizational leadership.
  • Experience providing administrative support in environments involving confidential, complex, sensitive, or emotionally charged interactions.
  • Experience training, guiding, or providing work direction to student employees or other staff.

About the Company

Texas A&M University System

Texas public university system

Texas A&M University System is a statewide public university system combining higher education, research, and public-service agencies. The system coordinates universities and state agencies that deliver teaching, research, extension, engineering, health, and community programs. It serves students, faculty, researchers, public agencies, industries, and communities throughout Texas. Its operating model centers on autonomous member institutions connected through system governance, shared services, public funding, and statewide missions. Teams work across instruction, research, healthcare, extension, engineering, technology, administration, facilities, and public service. Teams support coordinated daily delivery.

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