Global Security Operations Center Lead

The GSOC Lead will support various roles ranging from GSOC Operator to GSOC Supervisor. GSOC Lead will be required to remain flexible and available for Operation’s needs. The individual will work in a GSOC environment, monitoring several screens. Using a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. The GSOC Lead is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures. Lastly, given the various roles the GSOC Lead will support leadership experience to Supervise staff on assigned shifts, providing coaching, recognition, and discipline within approved empowerment range is a must. 


Essential Job Functions:

• Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
• Assisting company employees in all concerns that pertain to safety and security
• Monitoring travel safety and security of company’s employees
• Conducting ongoing review of multiple systems and sources to detect potential risks
• Notifying and coordinating corporate response by distribution of advisories and other communications
• Following procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises
• Provides back-up, support, and on-call function as needed

• May lead day to day operations on respective shift supporting

• Oversee the implementation and application of policies and procedures

• Provide Quality Assurance of written reports, alarm reports and communications out of the GSOC

• Engaging on Client set best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the people, assets, or customer brand

• Flawless execution of Customer Communications and Escalation process to applicable stakeholders concerning any/all business impact related events

• Compile, produce and review Incident Reports

• Support, supervise, and assist GSOC operators as they prepare, respond, and mediate crisis related incidents

• Monitor cameras, alarms, dispatch associated calls via telephone and radio, operate access control technology

• Supports leadership during critical incidents

• Ensures operational readiness for incident response

Additional Job Functions:

• Perform other related duties and special projects as required.
• Gather and prepare reports on individual and team performance metrics.

Minimum Qualifications and Requirements 

• High school diploma or equivalent required
• At least 18 years of age
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
• 1-3 years of Leadership experience.
• 3-5 years of Corporate Security or GSOC environment experience.
• Strong analytical, critical thinking and problem-solving skills.
• Strong background in interpersonal and networking skills with a strong ability to work in a team environment.
• Able to work under stressful conditions and adhere to tight deadlines
• Able to manage multiple streams of work in a fast-paced environment.
• Above average in typing WPM 30+, computer applications, general understanding of security systems and general technical aptitude through demonstrated experience.
• Excellent verbal and communication skills.
• Problems solving for logical solutions and remain calm and professional under stress.
• Strong decision-making ability during both crisis and non-crisis situations.
• Able to work with highly confidential information.
• Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies.
• Able to work and communicate effectively with all levels of leadership
• Able to analyze threats for real time impact to the client operations with the ability to develop and direct mitigation strategies

Pay Range: $41 an hour