In-depth understanding of the product lifecycle, SKU architecture, and consumer segmentation across categories such as toys, plush, and apparel.
Extensive experience building or maintaining inventory management systems, customer relationship management systems, and project management software such as Asana.
Experience using Airtable as a reliable information database.
Experience with Shopify's backend, product systems, and analytics dashboard.
Strong financial management skills and experience managing margins, pricing, and return on investment on merchandise lines.
Extensive experience in a Head of Product role or similar.
Ability to build, inspire, and guide creative and management teams to deliver merchandise with visual and emotional impact.
Awareness of current and emerging trends in the toy industry and youth culture.
Understanding of manufacturing timelines, cost negotiation, and quality-control processes.
Ability to synthesize complex product plans for executives, creatives, external partners, and other key stakeholders.
Ability to work effectively in a fast-paced, startup-like environment with evolving priorities.
Responsibilities
Build, scale, and lead the Consumer Products division, including product development, design, and sampling, while ensuring appropriate headcount and optimizing team structure and skills.
Own the product development and design lifecycle, overseeing all stages of product development and ensuring delivery against milestones and schedules.
Streamline workflows and processes to reduce downtime, errors, and duplicate handling and improve team efficiency.
Direct the creation of technology systems with the Business Systems division to enable seamless recording and transfer of information across Consumer Products and neighboring divisions.
Work with Sales to align on sell dates, points of interest, and future products to promote purchase orders and wider distribution.
Consolidate Consumer Products data with Logistics and Supply Chain data to identify and implement optimization opportunities.
Provide training and mentorship to team leads and managers to prepare them for future challenges and support career development.
Consult with Legal departments and counsel to ensure product design and development complies with local regulations and labeling requirements.
Collaborate with Brand and Marketing to plan and execute product launches, including sales, pre-orders, and exclusives.
Track sales performance and discuss analytical results and improvements with stakeholders.
Desired Qualifications
Excellent written, verbal, and interpersonal communication skills.
Strong stakeholder-management and time-management skills.
Understanding of or experience with the arts, animation, gaming, or internet nerd culture.
Strong organizational skills and work ethic.
Engaging personality and willingness to learn.
Positive, proactive attitude and passion for making things.
Who we are
Glitch Productions is an independent animation studio based in Australia making original, long form animated shows distributed on Youtube. Our channel has over 22 million subscribers, tens of millions of views per episode and is still growing strong. Our studio is filled with incredibly talented and passionate artists that are determined to change the way animation is produced and treated in the industry. Our latest IP; Digital Circus, has amassed over 350 million views on the pilot alone and we have a lot more still to come.
Role Information
The Head of Consumer Product will lead and scale Glitch Productions’ global consumer product strategy. This role will own the roadmap, systems, operations, and data across all original and licensed merchandise including toys, apparel, collectibles, plush, accessories, and more.
With consumer products and merchandise playing a crucial role in our overall brand strategies, the role will see you work closely with executives, logistics, and your own consumer products team to optimise workflows, consolidate data, and institute processes that will allow for the timely completion of product designs, minimising errors, proliferation of creativity, and ensuring satisfaction to our customers.
Your duties will include
Build, scale, and lead the Consumer Products division including product development, design, and sampling. You will be responsible for ensuring proper headcount to meet our strategic goals, and the optimisation of team structure and skills.
Owning the product development and design lifecycle as you oversee all stages of product development and ensure products are delivered according to key milestones and schedules.
Streamline workflows and processes to reduce downtime, errors, and double handling, and improve the efficiency of the team.
Direct the creation of new technology systems alongside our Business Systems division to allow the seamless recording and transfer of information both within the Consumer Products division as well as neighbouring divisions such as Brand, Marketing, and Logistics and Supply Chain.
Working closely with the Sales team to align on sell dates, points of interest, and future products in order to promote purchase orders and greater distribution.
Consolidate the Consumer Products division’s data alongside the Logistics and Supply Chain division’s data to discover points of optimisation and action them accordingly.
Providing training and mentorship to team leads and managers to prepare them for future challenges and provide career development.
Consulting with Legal departments and counsel to ensure product design and development is compliant with local regulations and labelling requirements.
Collaborating with Brand and Marketing departments to plan and execute unique, exciting product launches, including sales, pre-orders and exclusives.
Tracking sales performance and discussing analytic results and improvements with stakeholders.
A successful candidate will have
Excellent Self-Management and directorial skills
In-depth understanding of product lifecycle, SKU architecture, and consumer segmentation across categories like toys, plush, and apparel.
Extensive experience building and/or maintaining Inventory Management Systems, Customer Relationship Management systems, and project management software such as Asana.
Experience utilising Airtable as a reliable database of information.
Experience with Shopify’s backend and product systems, as well as its analytics dashboard.
Strong financial management and understanding with experience managing margins, pricing, and ROI on merchandise lines.
Extensive experience in a head of product role or similar.
Ability to build, inspire and guide creative and management teams to deliver merchandise with visual and emotional impact.
Awareness of current and emerging trends in the toy industry and youth culture.
Understanding of manufacturing timelines, cost negotiation, and QC processes.
Clear communicator who can synthesize complex product plans to executives, creatives, external partners, and other key stakeholders.
Agile thinker who thrives in a fast-paced, startup-like environment with evolving priorities.
Bonus Skills
Excellent written, verbal, and interpersonal communication skills.
Strong stakeholder management and time management skills.
An understanding or experience with the arts, animation, gaming, and/or ‘internet nerd’ culture.
Be extremely organized and have a strong work ethic.
Engaging personality and willingness to learn.
Positive, go-getter attitude with a passion for making things.
What we offer:
A competitive starting salary with reviews every 6 months.
A flexible work arrangement and schedule, with options for work from home and flexi-hours.
A casual and fun office environment where individual input is valued.
Regular work functions and free entry to conventions and events.
Close to public transport in the heart of Parramatta CBD.
Paid for gym memberships.
Regular company breakfasts/lunches.
A diverse team that values independent input and career development.
Our values
Glitch Productions has an art-first mindset. Regardless of which team we’re in, every single team member’s core mission is to create the best art possible, and delight our audience that has given us so much. We achieve this mission through our values:
Passion: First and foremost, every team member has a passion for the work we do and why we do it. It’s what allows us to contribute our creative energy, pitch new concepts, and give everything we make a personal touch that resonates with our fans.
Innovation: From cobbling together sets in a living room, to inventing new pipelines using breakthrough technology, we have always had a focus on innovation and new ideas. We always try to push the boundaries of our industry and keep things fresh and exciting for both the team and our audience.
Teamwork: Animation takes a big team of incredibly talented people and everyone is always ready to pitch in and lend a hand. We believe that our diversity and range of skills are what allows us to create works none of us could do on our own.
Integrity: Our integrity is the heart of our core mission. It’s what allows us to do right for our projects and for each other.
At Glitch Productions, we’re passionate about fostering a diverse and inclusive workplace that reflects our values as a creative studio.
We hire based on skills, passion and potential, and celebrate the diverse perspectives that make our team stronger. We welcome people of all races, genders, sexual orientations, gender identities, ages, educational backgrounds, abilities, and experiences.
Simply put, if you’re a good person and share our passion for animation, we want to hear from you!