Senior Executive - Claims & Customer Service
About the job
- Four to six years of General Insurance experience in an agency or broker environment, with hands-on exposure to new business support, renewals, claims handling, customer servicing, and policy administration.
- Strong understanding of General Insurance processes, including claims, renewals, policy servicing, and insurer coordination.
- Experience in customer servicing, policy servicing, and call handling environments.
- Ability to take ownership of coordination and escalation across stakeholders.
- Ability to operate in a hands-on, fast-paced environment with competing priorities.
- Drive the growth and day-to-day management of the General Insurance portfolio, including new business opportunities, renewals, servicing priorities, and coordination with customers, insurers, and internal teams.
- Manage Maid insurance renewals and related servicing activities, ensuring timely follow-up, accurate documentation, and clear communication with customers and insurers.
- Oversee General Insurance claims handling and policy servicing matters, including follow-ups, escalations, endorsements, documentation, and customer enquiries.
- Take ownership of coordination and escalation across customers, internal teams, and insurers.
- Provide day-to-day direction and alignment for the claims and servicing team.
- Ensure timely resolution of outstanding cases across claims, renewals, and service requests.
- Maintain accurate documentation and reporting.
- Identify and support process improvements to enhance service quality and efficiency.
- Experience in system implementation or user acceptance testing (UAT).
About the company
Bolttech runs a global insurtech platform that connects insurers, distributors, and customers through an API-powered, cloud-based network, acting as an insurance exchange. It enables businesses across industries—telecoms, retailers, e-commerce platforms, real estate, and financial services—to embed insurance into their customer journeys by integrating Bolttech’s technology and network. Insurance providers supply products and quotes, while Bolttech handles matching, routing, and delivery of coverage and premium quotes within the user’s brand experience. Its goal is to simplify and scale embedded insurance, leveraging a large global network and end-to-end exchange to reach customers wherever they shop or transact.
Company Size
1,001-5,000
Company Stage
Series C
Total Funding
$790.2M
Headquarters
Singapore, Singapore
Founded
2020
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Simplify's Take
What believers are saying
- ING launched bolttech-powered embedded insurance across four European markets in June 2026.
- BYD, ADVAN, and Jubilee Health expanded bolttech distribution across vehicles, devices, and health.
- September 2026 Bold Penguin and Korea launches broaden bolttech’s product surface and reach.
What critics are saying
- Embedded insurance depends on partners like ING, BYD, and Lotte Hi-Mart; churn kills volume.
- Regional leadership changes on September 10, 2026 signal execution pressure across APAC and North America.
- If big partners internalize distribution, bolttech becomes a replaceable broker layer, not a platform.
What makes bolttech unique
- bolttech runs embedded insurance in 39 markets across four continents, spanning 2026.
- Its API platform powers insurer-distributor-customer workflows for banks, retailers, telcos, and OEMs.
- Bold Penguin partnership unites commercial and personal lines, extending bolttech’s distribution moat.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
0%1 year growth
0%2 year growth
0%Bold Penguin and bolttech form global partnership to develop insurance distribution offering. Bold Penguin, an AI-enabled insurance distribution technology company specialising in commercial lines, and bolttech, a global insurtech providing technology-led insurance distribution, have entered into a global strategic partnership covering the US, Europe and Asia. The partnership will focus on developing a combined offering spanning commercial and personal lines, with the companies targeting insurance agents, insurers and businesses involved in embedded insurance partnerships. bolttech operates across 39 countries and four continents, providing technology and distribution services across the insurance and protection markets. Bold Penguin, meanwhile, concentrates on commercial insurance and operates a digital exchange and distribution network designed to connect agents and carriers, alongside data and artificial intelligence capabilities. According to the companies, the partnership will bring together their existing technology, distribution networks and industry expertise to support insurance distribution across both personal and commercial lines. Bold Penguin will contribute its commercial lines digital exchange, its data and AI services through "DeX ai," and its integrated commercial carrier network. bolttech will contribute its access to insurance and protection services across commercial and personal lines, AI-enabled workflows and experience in insurance distribution across international markets. The two companies said the arrangement is also intended to support the development of their respective technology roadmaps. By combining selected capabilities, Bold Penguin and bolttech said they will be able to expand the connections available through their platforms while continuing to develop their individual areas of expertise. The companies added that the partnership brings together their respective technology, research and development capabilities, insurance expertise and international reach. The collaboration will initially focus on supporting insurance distribution through a combined commercial and personal lines proposition across the three regions. Rob Schimek, Group Chief Executive Officer, bolttech commented: "Bold Penguin is the leading commercial insurance distribution platform. Their submission automation, AI-powered underwriting workflows and commercial orchestration platform complement our technology capabilities, personal lines expertise, and insurance ecosystem globally. Together, we can deliver a more seamless, connected insurance experience for distribution partners and customers around the world." Peter B Settel, President and CEO, Bold Penguin added: "We have great awareness and respect for bolttech's mission to address the global protection gap. The work Rob and team have done leading in embedded distribution and building the most globally scaled insurtech make them the perfect partner for us to join with and offer our shared customers truly unique options and solutions. While we expand globally, we will also now offer Bold Penguin's US customers bolt's personal lines solutions through a single interface." The post Bold Penguin and bolttech form global partnership to develop insurance distribution offering appeared first on ReinsuranceNe.ws. Spread the love
bolttech and Bold Penguin enter global strategic partnership. Sep 30, 2026, 19:49 ET Recognized insurtech leaders to develop joint commercial and personal lines offering, serving agents, insurers and embedded partnerships with a seamless digital experience LAS VEGAS, Sept. 30, 2026 /PRNewswire/ - Today, award-winning AI-enabled insurance distribution platforms Bold Penguin and bolttech announce a global strategic partnership to create a joint commercial and personal lines offering for agents, insurers and embedded partnerships in the U.S., Europe and Asia. bolttech is a leading global insurtech operating in 39 countries and four continents, focused on innovative and AI-led insurance distribution. Bold Penguin focuses exclusively on commercial lines and operates the premiere distribution network and digital exchange with its advanced technology, innovative partnerships, and digital & AI solutions. The global collaboration will support customers across personal and commercial lines distribution by bringing together complementary capabilities into a unified offering. Joining forces will leverage and accelerate both companies' roadmaps, allowing each to deepen focus on their strengths while enabling customers to take full advantage of the connections and capabilities of the combined platforms. * Bold Penguin provides a commercial lines digital exchange, data & AI services through "DeX ai", and an integrated commercial carrier network. * bolttech provides access to insurance and protection services across commercial and personal lines, AI-enabled workflows, and global insurance distribution expertise. Both companies bring unrivaled scale, expertise, innovation and R&D capabilities to the partnership. Rob Schimek, Group Chief Executive Officer, bolttech said: "Bold Penguin is the leading commercial insurance distribution platform. Their submission automation, AI-powered underwriting workflows and commercial orchestration platform complement our technology capabilities, personal lines expertise, and insurance ecosystem globally. Together, we can deliver a more seamless, connected insurance experience for distribution partners and customers around the world." Peter B Settel, President and CEO, Bold Penguin said: "We have great awareness and respect for bolttech's mission to address the global protection gap. The work Rob and team have done leading in embedded distribution and building the most globally scaled insurtech make them the perfect partner for us to join with and offer our shared customers truly unique options and solutions. While we expand globally, we will also now offer Bold Penguin's US customers bolt's personal lines solutions through a single interface." About Bold Penguin Bold Penguin is a leading integrated digital solution platform dedicated to simplifying commercial insurance. Our technology makes the quote and bind process quick, effortless, and profitable for all parties - agents, brokers, and carriers. Bold Penguin's innovative product suite has digitized and transformed a slow, manual process resulting in reduced costs, increased efficiency, and better overall outcomes. About bolttech bolttech is a global insurtech with a mission to build the world's leading, technology-enabled ecosystem for protection and insurance. bolttech serves customers in 39 markets across Asia, Europe, North America, and Africa. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products. SOURCE bolttech
ADVAN and bolttech partner to launch ADP Protection for AIR NEO customers. JAKARTA, Indonesia - 9 September 2026 - ADVAN, one of Indonesia's leading technology brands, has partnered with bolttech Indonesia (PT Bolttech Insurance Broker), part of global insurtech bolttech, to launch ADP Protection, embedded with eligible purchases of the newly launched ADVAN AIR NEO, ADVAN's latest AI-ready laptop. The programme marks the first time ADVAN has offered advanced device protection to its customers and forms part of a broader plan to expand the protection offering across additional laptop models in the future. Powered by bolttech, the embedded device protection programme is designed to give customers added confidence during the warranty period, reflecting a shared commitment by ADVAN and bolttech to create a more complete ownership experience by combining innovative technology with customer-focused protection solutions. ADP Protection includes 12 months of coverage against accidental and liquid damage with eligible ADVAN AIR NEO purchases and will initially be available through selected online marketplace channels before expanding to eligible ADVAN sales channels and participating retail partners. The programme is supported by PT Bolttech Insurance Broker as the insurance broker and PT Sompo Insurance Indonesia as the insurance provider. "At ADVAN, we continuously strive to deliver products that combine performance, innovation and reliability," said Chandra Tansri, CEO of ADVAN. "Through our partnership with bolttech, we are enhancing the customer experience by providing ADP Protection with eligible AIR NEO purchases, enabling our customers to enjoy greater confidence and peace of mind when using their devices." "We are delighted to partner with ADVAN as part of the AIR NEO launch," said Andrew Cons, Director, Strategic Initiatives, bolttech. "This partnership reflects bolttech's commitment to delivering embedded protection solutions that enhance the ownership experience. By integrating ADP Protection with eligible AIR NEO purchases, we are giving customers a simple and convenient way to protect their devices and enjoy greater peace of mind." ADVAN AIR NEO is currently available through selected online marketplaces. For more information, see here: https://shopee.co.id/product/919692407/54216835339/ About ADVAN ADVAN is one of Indonesia's leading technology brands, providing a wide range of digital devices including laptops, tablets, smartphones, and other consumer technology products. ADVAN is committed to bringing innovative technology closer to Indonesian consumers through products designed to support productivity, connectivity, and digital lifestyles.
ADVAN and bolttech partner to launch ADP Protection for AIR NEO customers. Tuesday, September 29, 2026 - 02:00 JAKARTA, Indonesia, September 29, 2026 /PRNewswire/ - ADVAN, one of Indonesia's leading technology brands, partners with bolttech Indonesia (PT Bolttech Insurance Broker), part of the global insurtech company bolttech, to launch ADP Protection, included with eligible purchases of the ADVAN AIR NEO, ADVAN's latest AI-ready laptop. This program marks the first time ADVAN has brought advanced device protection to its customers and is part of a broader plan to expand the protection offering to other laptop models in the future. Powered by bolttech, this integrated device protection program is designed to provide customers with greater security and confidence during the warranty period, while reflecting ADVAN and bolttech's shared commitment to creating a more comprehensive device ownership experience through a combination of innovative technology and customer-focused protection solutions. SCROLL TO RESUME CONTENT ADP Protection covers 12 months of accidental damage and liquid damage for eligible ADVAN AIR NEO purchases. Initially, the program will be available through select online marketplace channels before expanding to eligible ADVAN sales channels and participating retail partners. This program is supported by PT Bolttech Insurance Broker as an insurance broker and PT Sompo Insurance Indonesia as an insurance provider. Temukan lebih banyak Ikuti Kursus AI Pesan Layanan Cetak Kursus Studi Media "At ADVAN, we continue to strive to present products that combine performance, innovation and reliability," said Chandra Tansri, CEO of ADVAN. "Through our partnership with bolttech, we are enhancing the customer experience by bringing ADP Protection to eligible AIR NEO purchases, so customers can use their devices with greater confidence and peace of mind." "We are thrilled to partner with ADVAN on the launch of AIR NEO," said Andrew Cons, Director, Strategic Initiatives, bolttech. "This partnership reflects bolttech's commitment to delivering integrated protection solutions that enhance the device ownership experience. By integrating ADP Protection with eligible AIR NEO purchases, we are providing customers with an easy and convenient way to protect their devices while enjoying greater peace of mind." The ADVAN AIR NEO is now available through select online marketplaces. For more information, visit: https://shopee.co.id/product/919692407/54216835339/ About ADVAN ADVAN is one of Indonesia's leading technology brands, offering a wide range of digital devices, including laptops, tablets, smartphones, and other consumer technology products. ADVAN is committed to bringing innovative technology closer to Indonesians through products designed to support productivity, connectivity, and a digital lifestyle. About bolttech Bolttech is a global insurtech company with a mission to build the world's leading technology-based protection and insurance ecosystem. Bolttech serves customers in 39 markets across Asia, Europe, North America, and Africa. With a comprehensive suite of digital and data-driven capabilities, Bolttech connects insurance companies, distributors, and customers, making the process of buying and selling insurance products and protection easier and more efficient. Temukan lebih banyak Streaming TV Kabel Cari Majalah Favorit Dengarkan Musik Streaming
bolttech Korea and Lotte Hi-Mart launch integrated device protection offering for iPhone 18 Pro lineup customers. * New service combines accidental damage repair, loss and theft coverage, and personal data exposure monitoring, launching at Lotte Hi-Mart on 18 September * iProtec+ with AppleCare Services brings together AppleCare Services, loss and theft insurance, and ID Protect in one integrated device protection offering SEOUL, South Korea, 21 SEP 2026 - bolttech, a leading global insurtech company (Ko Kwang-bum, Regional General Manager for Korea), today announced the launch of iProtec+ with AppleCare Services in partnership with Lotte Hi-Mart, building on the companies' existing collaboration on device switching services in Korea. The service provides integrated protection for customers purchasing the new iPhone 18 Pro lineup. The offering combines AppleCare Services, loss and theft coverage, and personal data monitoring in a single solution designed to give customers greater peace of mind throughout their device ownership journey. As smartphones become increasingly central to daily life, customers face growing risks ranging from accidental damage and device loss to theft. With additional personal data monitoring services, iProtec+ with AppleCare Services is designed to help protect against these risks through a single integrated offering. iProtec+ with AppleCare Services brings together three areas of protection in a single offering: * AppleCare Services: Includes repairs for accidental damage, as well as a 24-month extended warranty including battery replacement if capacity drops below 80%. * Loss and theft insurance: Customers whose devices are lost or stolen during the 24-month coverage period may receive one replacement, subject to an excess fee equivalent to 50% of the device's recommended retail price. * ID Protect: A personal data monitoring service accessible through Protection Hub, a dedicated online platform that also serves as the portal for loss and theft claims. Customers can purchase iProtec+ with AppleCare Services through Lotte Hi-Mart's online and offline channels. Following enrolment, customers can access Protection Hub, a dedicated online portal that provides access to ID Protect and supports loss and theft claims services. bolttech Korea provides the integrated protection offering, while Lotte Hi-Mart serves as the distribution partner. Insurance coverage for accidental damage, loss and theft will be provided by Shinhan EZ General Insurance, while ID Protect will be covered by Europ Assistance, a global assistance services provider. Eon-Seok Lee, Head of Smart Appliances, at Lotte Hi-Mart, said: "As customers invest in the products that matter most to them, like the all-new iPhone 18 Pro and iPhone 18 Pro Max, they want confidence that those products will be protected and supported long after purchase. Through our partnership with bolttech, we're able to offer a more comprehensive ownership experience for customers looking to purchase the iPhone 18 Pro lineup - helping them protect and manage the best new technology with greater confidence." Ko Kwang-bum, Regional General Manager for Korea at bolttech, said: "Consumers increasingly rely on their smartphones for every aspect of daily life, making device protection more important than ever. Through iProtec+ with AppleCare Services, we're bringing together device protection, loss and theft coverage, and personal data monitoring in a single, integrated solution. We look forward to continuing to expand partnerships that make protection more accessible, convenient and relevant for customers across Korea." About bolttech bolttech is a global insurtech with a mission to build the world's leading, technology-enabled ecosystem for protection and insurance. bolttech serves customers in 39 markets across Asia, Europe, North America, and Africa. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products. Contact for the media