xSuite

Automates SAP-based AP and P2P workflows

Junior Customer Success Manager

Customer SuccessConfirmed live in the last 24 hours

Full-timeSouthborough, MA, USANo salary listedRemote

About the Job

Requirements

At least 1 year of experience within a financial, technical, or business administrative setting is preferred, with up to 3 years listed.
The candidate must demonstrate team spirit and the ability to take responsibility for tasks.
The candidate must have strong written and verbal communication skills in English.
The candidate must have excellent communication, interpersonal, problem-solving, presentation, and organizational skills.
The candidate must have the ability to adapt quickly.
The candidate must be able to promote products and grow relationships.
U.S. work authorization is required.

Responsibilities

Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed.
Present and demonstrate solutions to customers.
Coordinate sales efforts for services and license revenues.
Prepare and submit sales contracts.
Drive product value.
Develop trusted-advisor relationships with executive sponsors.
Prepare weekly and monthly reports.

Desired Qualifications

One to three years of experience within a financial, technical, or business administrative setting.
The ability to adapt quickly.
The ability to promote products and grow relationships.

Job Description

Do you enjoy building meaningful relationships? If so, continue reading!

Customer Success Managers at xSuite North America are known as relationship experts. Many Customer Service Representative positions are the same, the focus tends to be on the customers short term happiness. That is not the case here. Customer Success Managers concentrate on adding value for years to come. Their commitment does not end when a customer signs up, that is when it begins.

Qualifications

1-3 years experience within a Financial, Technical, or Business Administrative setting (Preferred)
Team spirit and the ability to take responsibility for tasks (Required)
Strong written and communication skills in English (Required)
The ability to adapt quickly (Preferred)
Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required)
The ability to promote products and grow relationships (Preferred)

Additional Information

Responsibilities:

Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed
Present/Demo our solutions to customers
Coordinate sales efforts for services and license revenues
Prepare and submit sales contracts
Drive product value
Develop trusted advisor relationships with executive sponsors
Prepare weekly and monthly reports

Schedule:

Monday – Friday (Part time/Full time)
30-40 hours per week
Remote/Hybrid/in-office

Additional Information:

US work authorization required
xSuite North America is unable to honor OPT-EAD, H1B, and TN
401(k)
Medical, Dental, Vision, and Life insurance
Paid time off

What makes this position so great?

You get to work with brand new state of the art technology with artificial intelligence and machine learning
We are a young and dynamic team
This is a great chance to learn new skills and work with amazing customers

If you would like to learn more information about xSuite North America and our services, check out our website: https://www.xsuite.com

All of your information will be kept confidential according to EEO guidelines.

About the Company

xSuite

Automates SAP-based AP and P2P workflows

xSuite automates document-based business processes for enterprises using SAP, with a focus on Accounts Payable Invoice Automation. Its core offering, the xSuite Platform, is a modular, SAP-certified system that automates Procure-to-Pay and Order-to-Cash workflows and can run embedded in SAP S/4HANA Private Cloud or side-by-side on SAP BTP. Mira AI provides agents for data matching, workflow routing, and fraud detection, while eDNA serves as a digital entry point to convert unstructured documents into process-ready data. The company targets mid-to-large organizations and public sector clients with a SaaS model, pursuing growth through acquisitions (e.g., Tangro) and North American expansion, aiming to improve touchless processing, cycle times, and regulatory compliance.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1994

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