Davies North America

Global insurance professional services and tech

Litigated File Handler

Legal Counsel & Legal SupportUpdated on Nov 13

Full-timeBolton, UKNo salary listed

About the Job

Requirements

Experience in civil litigation claims handling as a legal File Handler, or being suitably qualified through ILEX, LPC, or equivalent.
Experience handling RTA pre-litigated and/or litigated caseloads.
Understanding of insurance litigation practice and processes, including indemnity principles.
Knowledge of the litigation process and working knowledge of the Civil Procedure Rules.
Good advocacy skills.
Good client care skills and evidence of working to client guidelines.
High level of analytical skills.
Excellent listening, verbal, and written communication skills.
Ability to prioritise work, meet deadlines, and work under pressure.
Ability to anticipate problems and identify solutions.
Experience with time recording and billing systems.

Responsibilities

Run a caseload of litigated road traffic accident suspected-fraud files on behalf of insurance clients, working closely with claims handlers without delegated authority.
Work in conjunction with the relevant Lead Lawyer to achieve the best possible results in a commercially sound manner.
Review and analyse evidence throughout the life of each case.
Set and agree case strategy on files with clients, and adhere to any KYO or generic strategies established by Lead Lawyers and Technical Leads.
Adhere to all work-type process stages.
Identify strategic litigation opportunities and complex cases when appropriate.
Identify client trends and opportunities to raise the profile with clients.
Handle files in accordance with agreed client guidelines on a non-delegated basis.
Ensure client satisfaction on each case.
Complete client and internal management information accurately and on time.
Achieve client and internal key performance indicators.
Report to insurer clients throughout the lifetime of each claim.
Liaise with appropriate parties to carry out agreed investigations and meet the case strategy.
Comply with procedural and investigative deadlines.
Achieve the best result in litigation by protecting the client’s position in proceedings, complying with the court timetable, and using procedural tactical advantages where possible.
Undertake advocacy where required and cost-effective.
Proactively manage investigations and strategy from receipt of each case through resolution.
Delegate tasks to assistants as appropriate to progress cases.
Maintain case management systems accurately and on time from opening to closure.
Adhere to file management policies and comply with the Solicitors Regulation Authority Standards and Regulations.
Work efficiently and effectively to retain profitability and achieve financial targets.
Ensure timely and accurate billing.
Adhere to the organization’s values.

Desired Qualifications

Experience handling linked and organised fraud.
Qualified solicitor or CILEX with necessary practice rights; consideration will also be given to CILEX Lawyers.

We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. We have a great opportunity for an experienced, litigated File Handler to join our team. Whilst our counter-fraud team is the largest and longest-established in the UK, we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks.

This role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority. The successful candidate will work in close conjunction with the relevant Lead Lawyer so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key elements of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client.

You will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena.

The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim:

• Bogus Passenger

• Staged/Contrived

• Fraudulent Exaggeration

• Induced accidents

• Low Speed Impact

• Late Notification Claims

• Credit Hire Fraud

• MIB

• Linked & Organised Crime

Responsibilities in case management include, but not limited to:

Strategic Excellence

Detailed review and analysis of evidence throughout the life of the case
Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads
Adhering to all work type process stages
Identifying strategic litigation opportunities and complex cases when appropriate
Identifying client trends and any opportunities to raise profile with clients

Client Excellence

Handling files in accordance with agreed client guidelines on a non-delegated basis
Ensuring maximum client satisfaction on each case
Ensuring accurate and timely completion of all client and internal MI
Achieving both client and internal KPIs

Technical excellence

Reporting to Insurer client throughout the lifetime of the claim
Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
Compliance with all procedural and investigative deadlines
Achieving, the best result in litigation – protecting the client’s position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible.
Undertaking advocacy where required and cost-effective to do so
Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution
Delegating tasks as appropriate to assistants to take the case forward
Timely and accurate maintenance of all Case Management Systems from opening to closure
Adherence to file management policies
Complying with the SRA Standards & Regulations

Financial Excellence

Be commercially aware, by working in an efficient and effective manner
Commercial awareness so as to retain profitability
Achieve financial targets
Ensure timely and accurate billing

Cultural Excellence

Adhere to our Values

Working Hours
35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Primary location for this role is Bolton, Parklands Office.

We are agile workers with attendance at our offices at least 1 day a week

Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.)
Experience in handling linked and organised fraud is desirable however not essential
Experience of handling RTA pre-litigated and / or litigated case load
An understanding of insurance litigation practice and processes together with indemnity principles
Knowledge of the litigation process / working knowledge of the CPR
Good advocacy skills
Good client care skills and evidence of working to client guidelines
High level of analytical skills
Excellent listening, verbal and written communication skills
Ability to prioritise work, keep to deadlines and work under pressure
Ability to anticipate problems and identify solutions
Experience of time recording and billing systems

Desirable: Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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