GRMS Technician

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting. 

Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To keep things running smoothly, we’re searching for a proactive and passionate GRMS Technician to make sure our computers are installed properly, working efficiently and safe from any cyberthreats. Sound familiar?

• Ensures all work follows safe work practices and procedures

• Responds immediately to all work requests which concern Health and Safety

• Responds to guest requests promptly in a professional and courteous manner

• Operates, maintains, and programs all GRMS components and cabling 

• Ensures the optimum performance of all GRMS equipment and servers by effectively following the preventive maintenance routine

• Evaluates and appropriately respond to equipment usage and energy efficiency

• Completes all work orders with due diligence
  o    Maintains a daily logbook highlighting problems, solutions, and activities
  o    Maintain GRMS shop drawings and programming files for each room type
  o    Maintain equipment catalogue and tagging directories

• Completes tasks as assigned by the IT Director or its delegate 

• Maintains health and safety documentation and records for the assigned area

• Reports and documents potential safety hazards

• Participates as directed in the emergency response team

• A bachelor’s degree in computer science from a reputed institution

• Effective verbal and written communication skills

• Strong analytical and statistical skills demonstrated through previous experience of use of spreadsheets

• Strong knowledge of hotel technology principles and practices

• Familiarity with organization design models and decision-making framework

• Effective presentation, communication, consulting and interpersonal/consensus-building skills to provide information to management and colleagues