IBEX

Biotech company: antibodies and gene therapy

WFM Senior Server Administrator

Enterprise ApplicationsUpdated on Nov 5

Full-timeQuezon City, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

At least 2 years of experience as a system administrator on the Aspect WFO system.
Understanding of workforce management solutions.
A Bachelor's degree in Information Technology, Computer Science, or Engineering, or equivalent work experience.
Ability to communicate clearly with nontechnical requestors and technical partners.
Ability to take ownership of tasks from start to finish.
Strong documentation skills.
Advanced troubleshooting skills.
Technical aptitude for understanding software processes and operation.
Analytical and technical aptitude in process and workflow optimization.
Strong planning, time-management, and organizational skills.
Ability to work efficiently, effectively, and independently.
Strong prioritization and attention to detail.
Ability to explain workforce planning concepts clearly to operations staff.
Advanced Microsoft Excel skills, including macros, scripting, and commands.

Responsibilities

Partner with the Information Technology team to correct IT-related issues and work on system enhancements.
Ensure consistency of data input and output from the scheduling software.
Improve the quality of input data sources to accurately represent resources within the scheduling software.
Serve as the workforce management liaison to internal departments.
Troubleshoot software system issues, user problems, and other software problems.
Understand the scheduling software to optimize global workforce processes.
Identify and implement software-system improvements to increase data accuracy.
Work with software supplier representatives to resolve system issues.
Conduct regular audits of organization and campaign setups, feeds, adherence, mapping, and skilling.
Administer access rights.
Serve as the main point of contact for outages, and create an outage process and escalation path for the workforce management tool.
Conduct training as needed for new-hire workforce management staff, including real-time analysts and planners, and for operations staff.
Prepare platform incident reports that include root-cause analysis.

Overview

This role ensures stability, integrity, and day today performance of the WFM systems for their users and stakeholders, as Tier-3.
Provides workforce management and systems engineering level Tier-3 technical support to the workforce optimization system environment that the team supports for the Global Workforce Management Organization, Planners & RTA end users they employ, along with the entire FTE population utilizing the web based Aspect application.
The WFM Administrator Tier-3 applies established communications and problem solving skills to work with end users that submit tickets to the queue, as well as the technical teams to troubleshoot and find resolutions to any issues brought forth.

Responsibilities

Partner with the Information Technology team to correct IT related issues and/or work on system enhancements.
Responsible for the consistency of data input/output from the scheduling software;
Improve data quality of input sources to ensure accurate representation of resources within the scheduling software.
Serve as WFM liaison to internal departments
Troubleshoot system issues within the software / user problems / other software problems;
Thoroughly understand the scheduling software to best optimize global workforce processes;
Identify and implement innovations within the software system to increase data accuracy;
Work with representatives of the software supplier to resolve system issues.
Must be able to do regular audits for org and campaign set ups, feeds, adherence, mapping, skilling, etc.
Administration of access rights
The main POC for outages – must create an outage process and escalation path for WFM tool.
Conduct training when needed – for new hire WFM staff (RTAs, planners) and for Ops
Able to come up with Incident Reports on the platform with Root cause analysis reports.

Qualifications

Working Experience of 2 years minimum on Aspect WFO System as System Admin.
Understanding Workforce management solutions.
Information Technology or Computer Science or Engineering Bachelor's Degree or equivalent work experience.
Ability to clearly communicate with nontechnical requestors and technical partners
Ability to take ownership and manage Tasks from start to finish;
Exceptional documentation skills
Excellent advanced troubleshooting skills
Strong technical aptitude for understanding software processes and software operation;
Analytical/technical aptitude in process and work flow optimization;
Strong planning, time management and organizational skills;
Self-starter with an ability to work efficiently, effectively and independently;
Strong prioritization and meticulous attention to detail;
Confidence and ability to explain workforce planning concepts in comprehensible terms to operations staff;
Advanced MS Excel (including macros, scripting, and commands)

About the Company

IBEX

Biotech company: antibodies and gene therapy

Ibex Biosciences focuses on discovering, validating, and producing biotechnology solutions for health and ecological challenges. Its product portfolio includes therapeutic antibodies, gene therapy, and stem cell programs, as well as diagnostic antibodies for Immunohistochemistry (IHC) to improve biopsy accuracy. The company advances its products by conducting exploratory R&D on projects that may not yet be validated in public research, then develops and commercializes these technologies through licensing, partnerships, and direct sales to healthcare and research institutions. A key differentiator is Ibex’s diversified, internally driven pipeline and its mix of therapeutics and diagnostics, alongside active engagement in grant funding and patenting. The company’s goal is to bring proprietary biotech innovations to market to enhance patient outcomes and health-related research, addressing significant cancer-related and other health challenges.

Company size: 1-10
Company stage: Early VC
Total funding: $4.2M
Headquarters: North Bethesda, MD
Founded: 2015

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