Mountain America Credit Union
Guidance-focused financial services and accounts
Auto Titles Specialist
This job is not eligible to be performed in Colorado or Connecticut.
About the job
- One to three years of similar or related experience.
- A high school diploma or equivalent.
- Ability to use an adding machine or 10-key and type at least 35 words per minute.
- Basic computer operating skills, including Windows navigation and mouse and keyboard functionality.
- Intermediate to advanced skill in Microsoft Office, including Word, PowerPoint, and Excel.
- Ability to read, understand, and carry out written and oral instructions.
- Ability to communicate effectively in a team environment.
- Ability to work independently with little to no supervision.
- Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently; stand, walk, kneel, and crouch occasionally.
- Close vision and distance vision.
- Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.
- Provide quality service to credit union members to assist with the titling process.
- Adhere to call handling and quality review procedures.
- Assist loan officers in perfecting titles on auto, boat, and recreational vehicle loans to ensure that Mountain America has secured the collateral.
- Promote and maintain effective partnerships with branches, member service teams, and credit union members.
- Serve as a liaison with state and county Departments of Motor Vehicles to obtain titles, solve problems, and research issues for timely processing of title paperwork.
- Process title-related fees and forms accurately and timely.
- Process member and dealer payoffs, release titles to members and other financial institutions, request letters of guarantee, complete and follow up on Uniform Commercial Code filings, and follow up on outstanding titles.
- Serve as a liaison with other financial institutions and dealers to obtain titles, solve problems, and research issues for timely processing of title paperwork.
- Accurately record title notes on member accounts to ensure timely follow-up with members, financial institutions, dealers, and Mountain America teams.
- Maintain accurate filing of title paperwork to ensure timely processing.
- Perform other duties as assigned.
About the company
Mountain America Credit Union is a member-owned financial cooperative offering checking and savings accounts, loans, mortgages, credit cards, and digital banking. Deposits fund member loans, and members access services via branches, online and mobile apps, with guidance from financial coaches. It stands out through its cooperative, not-for-profit structure and priority on member guidance, flexible products tailored to everyday life, and local community presence. Its goal is to help members achieve their financial dreams safely and confidently by providing tools, advice, and services along their financial journey.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
West Jordan, Utah
Founded
1934
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Simplify's Take
What believers are saying
- August 2026 branch openings signal continued deposit capture in Utah growth corridors.
- May 2026 Arizona SBA hires improve commercial loan throughput and origination capacity.
- 2026 educator grants and Keys to Success partnership reinforce member loyalty and brand trust.
What critics are saying
- BBB complaints in 2026 still cite overdraft issues after maintenance outages.
- 2019 overdraft litigation shows fee-practice vulnerability, despite dismissal, inviting repeat scrutiny.
- Branch-heavy expansion raises fixed costs if digital adoption erodes foot traffic by 2027.
What makes Mountain America Credit Union unique
- Community-themed branches in Sandy and Rose Park strengthen local brand attachment.
- Over 100 branches, 50,000 surcharge-free ATMs, and $22 billion assets create scale.
- Arizona SBA hiring and Utah Business Center programming deepen business-banking specialization.
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Benefits
Health Insurance
Dental Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
401(k) Company Match
401(k) Retirement Plan
Tuition Reimbursement
Professional Development Budget
Company News
Mountain America Credit Union celebrates Hispanic Heritage through culture, community and financial access. Mountain America will join National Hispanic Heritage Month events across Utah and Arizona. * More than 30% of Mountain America employees self-identify as Hispanic or Latino. * Bilingual teams and Spanish hub branches help members navigate financial decisions in their preferred language. SANDY, Utah, Sept. 16, 2026 (GLOBE NEWSWIRE) - Mountain America Credit Union is celebrating National Hispanic Heritage Month by supporting cultural events in Utah and Arizona, recognizing the contributions of Hispanic employees and connecting families with bilingual financial guidance. National Hispanic Heritage Month runs annually from Sept. 15 through Oct. 15. "Mountain America is committed to making financial guidance accessible to all our members, including Hispanic families and business owners across the communities we serve," said Sterling Nielsen, president and CEO of Mountain America Credit Union. "Whether opening an account, starting a business or purchasing a home, our goal is to provide clear guidance and personalized support that help members make informed financial decisions." How will Mountain America participate in Hispanic Heritage Month? Mountain America employees will join residents at events featuring music, art, baseball, cultural traditions and community resources. Scheduled events include: * Voces En Bloom: Celebrating the New Wave of Música Latina, Sept. 5 at McCarthey Plaza at Eccles Theater in Salt Lake City, Utah * Juntos Nos Movemos with the Utah Transit Authority, Sept. 18 at Sorenson Unity Center in Salt Lake City, Utah * Festival Latino de Payson, Sept. 19 at the Peteetneet Museum Amphitheater in Payson, Utah * Utah Symphony's Celebración Sinfónica, Sept. 21 at Abravanel Hall in Salt Lake City, Utah * Mexican Baseball Fiesta, Sept. 25-27 at American Family Fields of Phoenix, Arizona How does Mountain America support the Hispanic community throughout the year? Mountain America works with organizations that support Hispanic and Latino businesses, students and families across its footprint, including the Arizona, Idaho and Utah Hispanic Chambers of Commerce; Latinos in Action; Suazo Business Center; Utah SOMOS Foundation; Mujeres Unidas de Utah; Avanza Radio; the Latin Chamber of Commerce of Las Vegas; and more. These relationships help expand access to financial education, entrepreneurship resources, workforce development opportunities and community support. For highlights from National Hispanic Heritage Month and other community partnership updates throughout the year, visit Mountain America's newsroom. Why does Hispanic economic growth matter? Hispanic communities are helping shape the country's workforce, consumer economy and business growth. U.S. Latino economic output reached $4.4 trillion in 2024, according to the Latino Donor Collaborative's 2026 U.S. Latino Economic Impact Report, produced with Arizona State University's W. P. Carey School of Business. If measured as an independent economy, it would rank as the fourth largest in the world. Between 2019 and 2024, the U.S. Latino economy grew at an annualized 5.4%, more than twice the overall U.S. rate of 2.4%. Latino household consumption reached $2.8 trillion in 2024. The 2025 Official LDC U.S. Latino GDP Report found that U.S. Latinos owned approximately 5.7 million businesses in 2022. Those businesses employed more than 3.8 million people and generated $945 billion in annual revenue. Hispanic communities are also notably younger than the country overall. The median age of U.S. Hispanics was 31.2 in 2024, according to U.S. Census Bureau data - about a decade younger than the median age of non-Latinos. That growth will influence how families approach education, entrepreneurship, homeownership and long-term financial planning. How does Mountain America support Hispanic employees? More than 30% of Mountain America employees self-identify as Hispanic or Latino. Their language skills, professional experience and knowledge of the communities they serve help the credit union build stronger relationships with members. Mountain America supports professional growth through leadership development, career opportunities and channels for employees to share their perspectives. Hispanic employees serve throughout the organization, including in branches, business services, operations and leadership roles. Earlier this year, the Utah Hispanic Chamber of Commerce (UHCC) named Mountain America the Best Workplace for Hispanic Employees of 2025. "Understanding who we're serving improves our members' experience," said Sharlene Wells, chief public affairs officer at Mountain America Credit Union. "When employees understand a family's language, traditions and goals, conversations become more comfortable and financial decisions become clearer." How does Mountain America connect families with financial resources? Bilingual Mountain America team members serve members at branches and community gatherings. Employees help families understand financial products, establish credit, prepare for homeownership and plan for long-term stability. That support extends to entrepreneurs who need guidance on business accounts, financing and growth. Clear explanations and culturally knowledgeable service can help business owners understand their options and prepare for lending conversations. Community members can learn more about Mountain America's bilingual services, financial education resources and community involvement activities at macu.com. About Mountain America Credit Union With more than 1 million members and $22 billion in assets, Mountain America Credit Union helps its members define and achieve their financial dreams. Mountain America provides consumers and businesses with a variety of convenient, flexible products and services, as well as sound, timely advice. Members enjoy access to secure, cutting-edge mobile banking technology, over 100 branches across multiple states and more than 50,000 surcharge-free ATMs. Mountain America - guiding you forward. Learn more at macu.com.
Mountain America Credit Union earns sixth consecutive Fast 50 recognition. Ninety years after its founding, the credit union continues to be one of Utah's fastest-growing companies. SANDY, Utah, Aug. 27, 2026 (GLOBE NEWSWIRE) - Mountain America Credit Union was named to Utah Business' Fast 50 list for the sixth consecutive year, placing it among Utah's fastest-growing companies as it marks 90 years of serving members. Presented by Utah Business in partnership with Kirton McConkie and Tanner LLC, the Fast 50 ranks companies based on total five-year revenue and compound annual growth rate. Mountain America's continued inclusion on the Fast 50 list reflects a rare combination of longevity and growth. As financial needs continue to evolve, the credit union has remained focused on innovation, service and delivering value to members, fueling its momentum across the region. "In many ways, our story runs counter to conventional wisdom," said Sterling Nielsen, president and CEO at Mountain America Credit Union. "Ninety years after our founding, we're still growing at a rate that places us among Utah's fastest-growing companies. That kind of sustained momentum is possible because we've never lost sight of who we serve and why we exist." Mountain America's recognition reflects nearly a century of sustainable growth and service, an achievement that distinguishes the credit union among many high-growth organizations recognized by the Fast 50 program. Founded in 1936, Mountain America has grown into one of the nation's largest credit unions, serving millions of members across the western U.S. while maintaining its commitment to personalized service and community impact. As Mountain America celebrates 90 years of service, it continues to achieve significant milestones, including: * Ranking as the eighth-largest credit union in the U.S. * Earning a place among USA Today's Top 10 Workplaces nationally for the third consecutive year, ranking No. 7 nationally and first among all financial institutions. * Being named the No. 1 credit union in the U.S. for SBA lending for 22 consecutive years. About Mountain America Credit Union With more than 1 million members and $22 billion in assets, Mountain America Credit Union helps its members define and achieve their financial dreams. Mountain America provides consumers and businesses with a variety of convenient, flexible products and services, as well as sound, timely advice. Members enjoy access to secure, cutting-edge mobile banking technology, over 100 branches across multiple states and more than 50,000 surcharge-free ATMs. Mountain America - guiding you forward. Learn more at macu.com. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Alabama Cultural Times do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
Mountain America Credit Union is opening two new branches in Utah with designs inspired by their local communities. The Sandy Highland Drive location features mountain-inspired artwork and natural materials reflecting the nearby Wasatch Mountains. It opens 14th August. The expanded Salt Lake 700 North branch in Rose Park is the credit union's largest, featuring 17 private offices and a custom mural depicting local landmarks including the Jordan River and Utah State Fairpark. The artwork celebrates the neighbourhood's diversity and history. It opens 15th August. Both branches will offer banking services including savings accounts, loans, insurance, and investment services. Mountain America Credit Union serves over 1 million members and manages $22 billion in assets.
Mountain America Credit Union opens community-inspired branches in Sandy and Rose Park. Grand opening celebrations showcase a mountain-inspired financial center in Sandy and expanded Rose Park branch honoring the neighborhood's culture Mountain America Credit Union is celebrating the grand openings of a new Sandy branch and the newly expanded Rose Park branch, designed to reflect the communities they serve while enhancing the member experience. The newest branch, Sandy: Highland Drive, located at 9446 S. Highland Dr., Sandy, Utah 84092, will host its grand opening on Friday, August 14, from 2 to 4 p.m. The festivities continue in Rose Park at the Salt Lake: 700 North branch, located at 1715 W. 700 N., Salt Lake City, Utah 84116, on Saturday, August 15, from 10 a.m. to noon. The public is invited to attend both celebrations and enjoy complimentary food from World's Best Corndogs and Swig, along with family-friendly activities including face painting, balloon art, cotton candy and a photo booth. "As our communities continue to grow, we want our branches to evolve alongside them," said Sterling Nielsen, president and CEO of Mountain America Credit Union. "These spaces were thoughtfully designed to create welcoming environments where members can receive personalized and free financial guidance while feeling connected to the communities they call home." Located in southeast Salt Lake Valley, the Sandy: Highland Drive branch showcases expansive windows, natural materials and mountain-inspired artwork to create an open, inviting environment that reflects the beauty of the surrounding landscape and nearby Wasatch Mountains. Interior finishes and design elements were carefully selected to celebrate the character of the Sandy community while creating comfortable spaces for members to meet with financial professionals and explore their goals. The Salt Lake: 700 North branch tells a unique story rooted in the history, culture and diversity of one of Salt Lake City's most vibrant neighborhoods, Rose Park. As the largest branch in Mountain America's portfolio, the location features 17 private offices, a six-station teller line and a custom mural, Celebration of Roses, created by Utah artist Josh Scheuerman. The mural honors the community through depictions of local landmarks, including the Jordan River, Utah State Fairpark, Rose Park baseball fields, the Salt Lake City skyline and the Wasatch Mountains. Colorful roses woven throughout the artwork symbolize the neighborhood's diversity and pay tribute to its history, reflecting an early development plan that arranged streets in the shape of roses. At both locations, services include everyday banking such as savings and checking accounts, auto and personal loans[1], insurance[2] and investment services[3], and mortgage and business lending solutions. * Membership required - based on eligibility. Loans on approved credit. * IInsurance products are not deposits, not an obligation of and not guaranteed by Mountain America Credit Union. Insurance products are not protected by the NCUA, may be subject to risk and, in the case of life insurance, may go down in value. Any insurance required as a condition of an extension of credit need not be purchased from the credit union and may be purchased from an agent or insurance company of the member's choice. Insurance products are not exclusive to Mountain America Credit Union members. Business conducted with Mountain America Insurance Services, LLC is separate and distinct from any business conducted with the credit union. Mountain America Insurance Services, LLC is a subsidiary of Mountain America Credit Union. * Securities and advisory services are offered through LPL Financial (LPL), a registered investment advisor and broker-dealer (member FINRA/SIPC). Insurance products are offered through LPL or its licensed affiliates. Mountain America Credit Union and Mountain America Investment Services are not registered as a broker-dealer or investment advisor. Registered representatives of LPL offer products and services using Mountain America Investment Services, and may also be employees of Mountain America Credit Union. These products and services are being offered through LPL or its affiliates, which are separate entities from, and not affiliates of, Mountain America Credit Union or Mountain America Investment Services. Securities and insurance offered through LPL or its affiliates are: | Not Insured by NCUA or Any Other Government Agency | Not Credit Union Guaranteed | | Not Credit Union Deposits or Obligations | May Lose Value | This site is designed for U.S. residents only. The services offered within this site are available exclusively through its U.S. Investment Representatives. LPL Financial U.S. Investment Representatives may only conduct business with residents of the states for which they are properly registered. Please note that not all of the investments and services mentioned are available in every state. Mountain America Credit Union ("Mountain America") provides referrals to financial professionals of LPL Financial LLC ("LPL") pursuant to an agreement that allows LPL to pay Mountain America for these referrals. This creates an incentive for Mountain America to make these referrals, resulting in a conflict of interest. Mountain America is not a current client of LPL for advisory services. Please visit https://www.lpl.com/disclosures/is-lpl-relationship-disclosure.html. LPL Financial Form CRS.
Mountain America launches business Speaker Series with bestselling author Dr. Velma Trayham. New series brings recognized voices to help Utah business leaders and professionals navigate a rapidly changing business environment Mountain America Credit Union is launching the Mountain America Business Center Speaker Series, a new program designed to bring recognized thought leaders to Utah's business community. The inaugural event will feature No. 1 Amazon bestselling author, entrepreneur and speaker Dr. Velma Trayham on July 29 at the Mountain America Business Center in West Jordan. The event will include a fireside chat with Mountain America Chief Public Affairs Officer Sharlene Wells, live Q&A and a book signing centered on Dr. Trayham's popular title, "Unfireable in the Age of AI." The Mountain America Business Center Speaker Series reflects Mountain America's ongoing commitment to Utah's business community, creating opportunities for business owners, entrepreneurs and professionals to connect with influential voices and gain insights on leadership, innovation and long-term success. Future speakers will be announced in coming weeks. "The Mountain America Business Center Speaker Series supports Utah's business community with access to thought leaders and timely conversations that help business owners, entrepreneurs and professionals thrive in a rapidly changing world," said Sharlene Wells, chief public affairs officer at Mountain America Credit Union. "We are honored to have Dr. Velma Trayham as our inaugural speaker to launch the series, and we're excited to bring one of the nation's leading voices on entrepreneurship, resilience and the future of work to Utah." President and CEO of the Black Chamber of Arizona, Dr. Trayham is a widely recognized entrepreneur, author and advocate for workforce resilience. She is a respected voice on artificial intelligence, entrepreneurship and workforce development. A No. 1 Amazon bestselling author, Presidential Lifetime Achievement Award recipient and 2025 Most Influential Woman honoree, she has delivered programs for Harvard University, Amazon, Arizona State University, JPMorgan Chase and the City of Phoenix. Her appearance comes at a time when businesses and professionals across the country are adapting to rapid technological change. Through her book and speaking engagements, Dr. Trayham encourages individuals to develop skills, purpose and adaptability that remain valuable regardless of economic or technological shifts. "The workplace is changing faster than ever, which creates uncertainty for many people," said Dr. Trayham. "What I've found is that resilience begins when people understand their value extends beyond a job title. Purpose helps people navigate change with confidence, contribute more meaningfully and continue growing no matter what challenges come their way." The July 29 event will begin with networking and refreshments from 4 to 4:30 p.m., followed by a fireside chat and live Q&A from 4:30 to 5 p.m. A book signing will take place from 5 to 5:30 p.m., with additional networking opportunities available through 6 p.m. Seating is limited and advance registration is required. Those interested in attending are encouraged to email [email protected].