Sales Administrator
Bionic Services
Sales Administrator
Bionic Services
Tech-enabled SME procurement and switching
Bionic Services Ltd · Luton, United Kingdom (Hybrid) · Full-time · Posted 2026-11-13
Salary: GBP 26,000–26,000
Workplace: hybrid
Department: Live Rate
Role: Sales Administrator
Location: Luton
Salary: £26,000 + commission
At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance.
By creating a one-stop-shop for all business essentials, our purpose is to ‘earn the lifetime loyalty of British businesses’. We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com, who trust us to provide their business energy switching services.
About the Role
We are looking for a proactive and detail-focused Sales Administrator to join our Sales Operations team. You will be a vital link between our customers, internal teams, and external energy suppliers - ensuring that all post-sale processes are completed accurately, efficiently, and with excellent service.
Your primary responsibility will be to manage the journey of each contract from sale to successful processing. From resolving queries and gathering missing information to coordinating with suppliers and updating internal systems, you will play a key role in delivering a smooth and efficient experience for our customers.
Day-to-Day Responsibilities
Act as the main point of contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay.
Liaise with customers and suppliers to resolve any issues that arise during the switching process.
Gather outstanding customer information required to finalise contracts and ensure accurate submissions.
Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems.
Monitor and address outstanding contracts to keep records accurate and up to date.
Identify and recommend process improvements to streamline workflows and enhance efficiency.
Support internal teams with training and guidance to help reduce recurring administrative issues.
Collaborate with teams across the business to ensure consistent performance and high-quality service delivery.
What We’re Looking For
Previous experience in a customer support, contract administration, or sales support role.
Confident in resolving customer and supplier queries with professionalism and urgency.
Strong multitasking and time management skills; able to prioritise effectively while maintaining attention to detail.
Familiarity with contract management processes and an understanding of key contractual terms (desirable).
A strong team player who collaborates effectively with colleagues across departments to achieve shared goals.
A proactive, solution-focused mindset with a history of driving continuous improvement.
Comfortable working in fast-paced, target-driven environments.
Proficient with CRM systems and Microsoft Office tools, especially Excel.
About Bionic
Bionic has over 560 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.
We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration.
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing 🌱
Private healthcare cover
Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
Eyecare scheme
Taking time away from work 🏖️
25 days annual leave, increasing with tenure
1 paid family & religious day of leave per year - following successful probation period
1 paid charity volunteering day per year
Option to buy/sell up to an additional 3 days leave per year
Family matters: for the special moments 🏠
Enhanced maternity, paternity or shared parental leave
2 days off for your wedding upon joining, and up to 5 days after 2 years' service
Financial wellbeing 💸
Auto-enrolled salary sacrifice pension scheme
Life assurance
Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
Cycle to work scheme
Recognition 🌟
Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
Long service awards
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Tech-enabled SME procurement and switching
Bionic is a tech-enabled brokerage and comparison platform for UK SMEs to source and switch essential services such as energy, insurance, connectivity, and finance. It uses online comparison tools combined with human guidance to help clients navigate contracts, switch providers, and manage renewals, drawing from a vetted panel of suppliers and earning commissions from providers. Unlike purely digital comparison sites, Bionic pairs technology with advisory support and expands its offerings through acquisitions, including exclusive deals. Its goal is to help small and medium-sized businesses reduce costs and simplify procurement of essential services.
Explore more opportunities at Bionic Services