Carrollton, TX, USA+1 moreMore locations: Cary, NC, USA
In Person
ProductProduct Management
About the job
Requirements
A bachelor's degree in Computer Science, Information Systems, a related field, or equivalent work experience.
At least 5 years of experience applying Agile methodologies.
Proven success owning and delivering complex technology products or programs, preferably in an Agile environment.
Hands-on experience defining requirements for and delivering products powered by artificial intelligence, machine learning, or natural language processing, preferably in document automation, workflow optimization, or predictive analytics.
Deep understanding of product management best practices, business analysis, process improvement, and AI/ML product lifecycle principles, including model evaluation, training data requirements, and prompt engineering.
Proficiency with Agile/project management tools such as JIRA and Confluence, or similar tools; high proficiency in G-Suite.
Strong understanding of data management concepts and database technologies, a general understanding of software systems architecture, and experience with business intelligence tools.
Excellent interpersonal, verbal, written, and presentation skills, including experience interfacing effectively with stakeholders at all levels, including executive management.
Strong analytical, critical-thinking, problem-solving, and strategic decision-making skills, with sound judgment.
Exceptional organizational skills, attention to detail, and ability to deliver accurate results in a fast-paced environment.
Ability to collaborate effectively within and across teams, influence without authority, and work independently.
Strong business acumen and strategic thinking capabilities.
Responsibilities
Define and champion the product vision, strategy, and roadmap for the designated product area within the lending experience, aligning with overall business objectives.
Own the end-to-end product lifecycle, from ideation, requirements definition, and prioritization through development, launch, and iteration.
Identify and execute opportunities to use artificial intelligence, machine learning, and generative AI capabilities, such as intelligent document processing, automated underwriting support, customer service chatbots, and predictive risk scoring, to optimize the mortgage workflow.
Engage and collaborate with stakeholders across business units, technology teams, data science teams, and executive leadership to gather insights, align priorities, and ensure product success.
Translate business needs and market opportunities into clear goals, user stories, acceptance criteria, and functional requirements using methodologies such as use cases, process flows, and data analysis.
Own, maintain, and prioritize the product backlog, aligning it with strategic goals and maximizing value delivery within an Agile framework such as Scrum or Kanban.
Participate in and contribute to Agile ceremonies, including backlog grooming, sprint planning, and retrospectives, collaborating with development teams, technical leads, data scientists, and user acceptance testing teams.
Drive complex, high-profile product initiatives by coordinating across departments and interfacing with system developers, business subject matter experts, and project managers to ensure execution.
Serve as a domain expert for the end-to-end business functions related to the product; lead analysis to identify current capabilities and improvement opportunities, and define measurable outcomes.
Identify and drive implementation of operational efficiencies and new business processes related to the product.
Create and maintain product documentation, including requirements, process flows, and reports; communicate product strategy, progress, and outcomes to senior management and other stakeholders.
Develop strategies for risk mitigation and contingency planning related to product development, AI model performance, data governance, and product launch.
Collaborate on planning, oversight, and execution of testing phases to ensure product changes meet finalized requirements and quality standards.
Ensure product decisions align with broader strategic initiatives, including revenue opportunities or cost-saving measures identified by product and business leadership.
Desired Qualifications
Experience with BI tools, Snowflake, SQL Server, .NET, XML/EDI, and GTM/Google Analytics is a plus.
Experience in financial services, particularly the mortgage industry, is highly desirable.
PENNYMAC
Pennymac is(NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day
The VP, Product Owner is responsible for managing complex, high-profile projects that involve multiple integrated business systems, interfacing across departments and/or divisions to accomplish strategic projects and activities. As the VP, Product Owner, you will serve as a key collaborator and thought leader across the division, driving innovation and change through expert product ownership, including the integration and optimization of AI/ML technologies.
The VP Product Owner will:
Define and champion the product vision, strategy, and roadmap for your designated product area within the lending experience, aligning with overall business objectives
Own the end-to-end product lifecycle, from ideation, requirements definition, and prioritization through development, launch, and iteration
Identify and execute opportunities to leverage AI, machine learning, and generative AI capabilities (e.g., intelligent document processing, automated underwriting support, customer service chatbots, predictive risk scoring) to optimize the mortgage workflow
Engage and collaborate effectively with stakeholders across business units, technology teams, data science teams, and executive leadership to gather insights, align priorities, and ensure product success
Translate business needs and market opportunities into clear, well-defined goals, user stories, acceptance criteria, and functional requirements using methodologies like use cases, process flows, and data analysis
Own, maintain, and prioritize the product backlog, ensuring alignment with strategic goals and maximizing value delivery within an Agile (Scrum/Kanban) framework
Actively participate in and contribute to Agile ceremonies (e.g., backlog grooming, sprint planning, retrospectives), collaborating closely with development teams, Tech Leads, Data Scientists, and UAT
Drive complex, high-profile product initiatives by coordinating efforts across departments, interfacing with system developers, business subject matter experts, and project managers to ensure seamless execution
Serve as a domain expert for the end-to-end business functions related to your product. Lead analysis efforts to identify current capabilities, opportunities for improvement, and define measurable outcomes
Identify and drive the implementation of operational efficiencies and new business processes related to the product
Create and maintain essential product documentation (requirements, process flows, reports). Communicate product strategy, progress, and outcomes effectively to senior management and other stakeholders
Develop strategies for risk mitigation and contingency planning related to product development, AI model performance, data governance, and product launch
Collaborate on the planning, oversight, and execution of testing phases to ensure product changes meet finalized requirements and quality standards
Ensure product decisions align with broader strategic initiatives, including revenue opportunities or cost-saving measures identified by product and business leadership
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values
What You’ll Bring
Bachelor's degree in CS, IS, related field, or equivalent work experience
5+ years of experience applying Agile methodologies
Proven success owning and delivering complex technology products or programs, preferably in an Agile environment
Hands-on experience defining requirements for and delivering products powered by AI, Machine Learning, or Natural Language Processing (NLP), preferably within document automation, workflow optimization, or predictive analytics
Deep understanding of product management best practices, business analysis, process improvement, and AI/ML product lifecycle principles (e.g., model evaluation, training data requirements, prompt engineering)
Proficiency with Agile/PM tools (JIRA, Confluence, or similar). High proficiency in G-Suite
Strong understanding of data management concepts and database technologies; general understanding of software systems architecture; experience with BI tools, Snowflake/SQL Server/.NET, XML/EDI, GTM/Google Analytics is a plus
Excellent communication (interpersonal, verbal, written) and presentation skills, with experience interfacing effectively with stakeholders at all levels, including executive management
Strong analytical, critical thinking, problem-solving, and strategic decision-making skills with sound judgment
Exceptional organizational skills, attention to detail, and ability to deliver accurate results in a fast-paced environment
Proven ability to collaborate effectively within and across teams, influence without authority, and work independently
Strong business acumen and strategic thinking capabilities
Experience in Financial Services, particularly the mortgage industry, is highly desirable
Why You Should Join
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.
Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
We value the hard work and dedication of our employees. In addition to a competitive salary, positions may offer bonus opportunities.
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
Lower in range - Building skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.