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Full-Time

Store Manager

Posted on 7/11/2024

Farfetch

Farfetch

1,001-5,000 employees

Online marketplace for luxury fashion items

Consumer Software
Consumer Goods

Mid

Miami, FL, USA

Onsite position in Miami Design District.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Customer Service
Requirements
  • Excellent leadership and people management skills
  • Experience in recruiting, training, and assessing talent
  • Previous experience in luxury store management roles (3-4 years in a managerial role)
  • Proven ability to increase sales and profitability
  • Experience driving and maintaining customer service standards
  • Demonstrate sound commercial and brand awareness
  • Advanced knowledge of POS, store systems and comfortable using digital tools.
Responsibilities
  • Lead a high performing customer service oriented team. Coach and provide feedback as necessary to ensure all customers are given the full Customer Experience in line with brand strategies.
  • Set performance targets and drive department productivity and profitability (e.g. conversion rates, sales, UPT, AUR and customer data capture)
  • Plan your Store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time
  • Demonstrate knowledge of the luxury retail market and current fashion trends
  • Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team
  • Embrace brand messages and cascade company communications to all members of your team.

Farfetch operates an online marketplace that connects luxury fashion brands, boutique retailers, and consumers globally. The platform allows users to buy and sell high-end fashion items, catering to a clientele that values quality and exclusivity. Farfetch partners with various luxury brands and boutiques, providing them with a digital space to showcase their products. The company generates revenue primarily through commissions on sales made through its platform and offers additional services like digital marketing and logistics to its partners. Unlike many competitors, Farfetch has also expanded into the pre-owned luxury market through acquisitions, such as LUXCLUSIF, enhancing its offerings in the luxury fashion sector. The goal of Farfetch is to create a comprehensive digital marketplace that serves the needs of luxury fashion consumers and retailers worldwide.

Company Stage

M&A

Total Funding

$1.7B

Headquarters

London, United Kingdom

Founded

2007

Growth & Insights
Headcount

6 month growth

-16%

1 year growth

-30%

2 year growth

-34%
Simplify Jobs

Simplify's Take

What believers are saying

  • Farfetch's global reach and partnerships with high-end brands and boutiques provide employees with exposure to the luxury fashion industry's top players.
  • The company's expansion into pre-owned luxury goods through LUXCLUSIF opens new market opportunities and potential revenue growth.
  • Collaborations with sustainability platforms like Good on You highlight Farfetch's commitment to ethical and sustainable fashion, appealing to a growing consumer base.

What critics are saying

  • The luxury fashion market's volatility and economic downturns can significantly impact Farfetch's revenue and profitability.
  • Recent layoffs affecting 25-30% of the workforce may lead to decreased morale and productivity among remaining employees.

What makes Farfetch unique

  • Farfetch's unique position as a global luxury fashion marketplace sets it apart from competitors who may focus on more generalized eCommerce.
  • The acquisition of LUXCLUSIF allows Farfetch to tap into the growing market for pre-owned luxury goods, diversifying its revenue streams.
  • Farfetch Platform Solutions offers comprehensive digital commerce solutions, providing added value to luxury brands and boutique retailers beyond just a sales platform.

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