Four to nine years of progressively responsible leadership experience, including one to three years in a high-level administrative or managerial role.
Demonstrated fiscal management ability, including budget development, monitoring, and grant compliance.
Strong working knowledge of or interest in the laws and regulations governing social services programs.
Ability to supervise, mentor, and hold managers and staff accountable across multiple program areas.
Strong critical-thinking and problem-solving skills, with the ability to make sound operational decisions independently.
Strong understanding of sound case management practices.
Experience analyzing and reporting program outcomes using data platforms.
Public communication skills, including the ability to represent the division to funders, government bodies, and community partners.
A continual-learning mindset.
Responsibilities
Serve as the primary extension of the Vice President, Family Development, assuming full operational charge of the division in the VP's absence so service delivery and decision-making continue without interruption.
Oversee day-to-day operations across several major program areas, holding each to a consistent standard of service and accountability.
Act as the point of contact for program challenges, diagnose root causes, and drive corrective action.
Directly manage, mentor, and formally evaluate supervisors, program managers, and administrative personnel across the division.
Set clear performance expectations, monitor results, and hold staff accountable to them.
Support staff development and build leadership capacity within the division.
Lead budget development and monitoring for assigned departments.
Oversee grant administration and the performance of vendors and subcontractors.
Ensure compliance with applicable local, state, and federal laws and program-specific guidelines across program areas.
Identify compliance gaps promptly and ensure they are corrected on time.
Use program data to guide decisions and meet funder reporting requirements.
Partner with the Strategic Initiatives and Quality teams to run analyses and strengthen program quality.
Build expertise in outcome measurement and quality improvement to lead this work across the division.
Serve as a liaison to community partners, funders, and government bodies.
Represent the division in interagency meetings and coordinate service delivery with partner organizations.
Desired Qualifications
A master's degree in Public Administration, Public Health, or a related human service field.
Experience within a multi-program human services agency.
A record of assessing programs, budgets, and staff, and leading corrective or turnaround efforts.
Comfort working with data, setting standards, and having direct performance conversations with warmth and clarity.
East Bay Community Action Program is hiring a new Associate Vice President, Family Development to bring structure, accountability, and momentum to the safety-net programs that serve East Bay families every day.
Family Development is the division where EBCAP meets people at their most urgent moments: housing assistance, energy and heating support, food security, case management, community development, and adult education, delivered across multiple sites and funding streams. EBCAP is shifting to a professional, data-driven operating model, and this newly created role is central to that shift.
Reporting to the Vice President, Family Development, you will take direct operational charge of several of the division's largest program areas. You will supervise directors and managers, assess what is working and what is not, and tighten the budgets, contracts, and compliance practices that keep services funded and running. You will serve as the VP's trusted second, with full operational authority for the division in the VP's absence.
Why You Will Love This Job
You will build something, not maintain it. This is a newly established position, in a division that is being rebuilt around clear standards, reliable data, and accountable leadership. You will shape how the role works, and the results will be visible.
You will have real authority. You will manage and formally evaluate directors and managers, own operational decisions across several programs, and step into full divisional leadership when the VP is out.
You will do turnaround work that matters. If you are at your best when you walk into a complex program, read the budget and the data, find what is off, and fix it with the people who run it, this role was designed for you.
Your work reaches families directly. Better budgeting, stronger compliance, and sharper case management mean more households housed, heated, and fed, and fewer funding gaps for the people who rely on us.
You will work across an integrated agency. EBCAP combines social services, primary and dental care, behavioral health, and Head Start, and our programs serve overlapping populations across the lifespan. You will partner with the Strategic Initiatives and Quality teams and with leaders across the agency, and you will represent the division to funders, government bodies, and community partners.
You will be supported in growing. EBCAP invests in leaders through employer-paid training and tuition reimbursement, in a culture that is moving toward professional standards, transparent expectations, and data-informed decisions.
Divisional Leadership
Serve as the primary extension of the Vice President, Family Development, assuming full operational charge of the division in the VP's absence so that service delivery and decision-making continue without interruption.
Oversee day-to-day operations across several of the division's major program areas, holding each to a consistent standard of service and accountability.
Act as the point of contact for program challenges, diagnosing root causes and driving corrective action.
Staff Leadership and Accountability
Directly manage, mentor, and formally evaluate supervisors, program managers, and administrative personnel across the division.
Set clear performance expectations, monitor results, and hold staff accountable to them.
Support staff development and build leadership capacity within the division.
Fiscal Management
Lead budget development and monitoring for assigned departments.
Oversee grant administration and the performance of vendors and subcontractors.
Ensure spending stays aligned with approved budgets and funder requirements.
Compliance
Ensure strict compliance with all applicable local, state, and federal laws and program-specific guidelines across every program area.
Identify compliance gaps promptly and see that they are corrected on time.
Program Evaluation and Quality Improvement
Use program data to guide decisions and meet funder reporting requirements.
Partner with EBCAP's Strategic Initiatives and Quality teams to run analyses and strengthen program quality.
Build your own expertise in outcome measurement and quality improvement so you can lead it across the division.
External Partnerships
Serve as a liaison to community partners, funders, and government bodies.
Represent the division in interagency meetings and coordinate service delivery with partner organizations.
Required
Bachelor's degree (Master's degree preferred).
Four to nine years of progressively responsible leadership experience, including one to three years in a high-level administrative or managerial role.
Demonstrated fiscal management ability, including budget development, monitoring, and grant compliance.
Strong working knowledge of or interest in the laws and regulations governing social services programs.
Proven ability to supervise, mentor, and hold accountable managers and staff across multiple program areas.
Strong critical thinking and problem-solving skills, with the ability to make sound operational decisions independently.
Strong understanding of sound case management practices.
Experience analyzing and reporting program outcomes using data platforms.
Effective public communication skills, including the ability to represent the division to funders, government bodies, and community partners.
Continual learner mindset
Preferred
Experience within a multi-program human services agency.
Master's degree in Public Administration, Public Health, or a related human service field.
What will set you apart
A record of assessing programs, budgets, and staff, and leading corrective or turnaround efforts.
Comfort working with data, setting standards, and having direct performance conversations with warmth and clarity.