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Despegar

Online travel agency: flights, hotels, rentals

Service Center Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeCancún, Quintana Roo, Mexico

About the Job

Requirements

  • Technical qualification in tourism or a related area.
  • Recent graduate of a tourism or related program.
  • Experience assisting travel agencies and handling reservations and flights.
  • Experience with hotel reservations.
  • Intermediate-to-advanced proficiency with Sabre or reservation consoles.
  • Availability to work the stated schedule.
  • Empathy, emotional intelligence, and ability to handle complex cases.
  • Assertive communication, customer service skills, good pronunciation and diction, and good spelling.

Desired Qualifications

  • English proficiency.

About the Company

Despegar

Online travel agency: flights, hotels, rentals

Despegar.com operates as a travel booking platform in Latin America, letting travelers find and reserve flights, hotels, car rentals, and other travel services. Users search across multiple providers on Despegar’s site, compare options, and complete bookings directly, with the company earning commissions from suppliers for each transaction and additional revenue from advertising and related services. The platform differentiates itself through its regional focus on Latin America, a wide catalog of travel products from various providers, and its business model that relies on commission revenue and ads rather than owning all inventory. Despegar’s goal is to streamline how travelers in the region discover and book travel, expanding its market share in Latin America’s online travel market.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Buenos Aires, Argentina
Founded
1999

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